Tokyo Wako Arcadia

$$ • Japanese, Sushi Bars, Teppanyaki

Hours:
401 E Huntington Dr, Arcadia
(626) 447-8761

Customers' Favorites

Tokyo Wako Arcadia Reviews

Restaurantji Rating
3.7 (319)
Restaurantji Rating

Update!!! I will never go to this Tokyo wako again. Haliey M, our waitress, is a fraud. I noticed that the amount to the card charged was $20 more than what was on the receipt. I asked the manager for help. He showed us a picture of the receipt. The signature isn’t even close to ours. FRAUD!!! They must have printed a new receipt and left themselves a $20 tip!! Management said I can dispute the charge. I said I think I should do more than that because this wasn’t just bad service, it’s straight fraud. PLEASE check your charges, especially when Haliey M is your server. I’m pissed. I go to Tokyo wako pretty often. It’s my favorite restaurant. I live relatively close to 4 of them. The service tonight at this location was not good. Im giving the whole story so some things were small, almost insignificant however they added up at the end. We had a reservation and waited 20-25 min to be seated. We ordered as soon as the waitress was ready since we already knew the menu and we were hungry. She brought my soda in a kids cup, no biggie. She changed it right away :) plus my daughter was there and I ordered for us so easy miscommunication. Our salads and soups came out, I was eating my salad and there was a huge chunk of paper that I was chewing on. I showed the waitress, she asked if I wanted another, I said no. I didn’t want anymore soup either, I figured I’ll just eat what is cooked in front of me. I asked for double pink sauce from the chef for my daughter and I. When he was giving us the sauces he said chicken for my daughter & I said “she ordered shrimp” & he said that the sauce can be used for anything. I was confused & said okay. The filet mignon was delicious, rare, Just as I ordered. The lobster and shrimp were burned/charred (it’s not normally like that) and I didn’t like it at all. There was no lemon used for cooking, usually I see lemon on almost everything. My daughters order was the last on the grill, that’s when I noticed there was only chicken left. I told the waitress we ordered shrimp & she confirmed that we ordered that & I let her know that the plate was chicken. Side note: my daughter was also ordering sushi rolls & the second one wouldn’t be in for 40 min however we ended up canceling because we were ready to leave. We also asked for a to-go box for my extra food. Back to the chicken, she asked if I wanted to order a shrimp plate and I said no thank you, as we were already packing up. She said that the chicken plate was cheaper anyway so she wouldn’t charge me for the shrimp, only chicken that was about $2 less…Wait. WHAT?! Haha. I almost laughed because …I’ve never heard of being charged for a plate that I didn’t order before and my daughter didn’t eat a bite off of it.. I told her we didn’t want the chicken plate so she ended up not charging us. The restaurant was realllllly busy. I waved her down for the first refill however didn’t ask for more since it seemed so busy. I wasn’t happy with the experience at all, especially paying over $80 after all was said and done. In all honesty, the restaurant is usually good so I’ll probably go back. Maybe to a different location or when it’s not busy. Definitely not happy with the outcome this time though.

Restaurantji Rating

was good food good service loved it

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Tokyo Wako Arcadia Menu
Tokyo Wako Arcadia Menu

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Hours

Monday 12 - 2:30PM
4 - 9PM
Tuesday 4 - 9PM
12 - 2:30PM
Wednesday 4 - 9PM
12 - 2:30PM
Thursday 4 - 9PM
12 - 2:30PM
Friday 12 - 2:30PM
4 - 9PM
Saturday 4 - 9PM
12 - 2:30PM
Sunday 4 - 9PM
12 - 2:30PM
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