Papa Johns Pizza
$ • Pizza, Chicken Wings, Fast Food
Hours:
6406 Reisterstown Rd, Baltimore
(410) 358-7272
Customers' Favorites
Pepperoni Pizza
Papa John's Reviews
Second time I ordered the works...... Couldn't eat it. They are not good sad face
Ratings
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 1AM |
| Saturday | 10AM - 1AM |
| Sunday | 10AM - 12AM |
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DO NOT ORDER FROM Papa John's Pizza. I ordered Sunday the 4th. Pizza was wrong and the garlic knots were raw dough in the middle. I called and The manager said I’ll just cancel ur order and it will refund back to you in 2-3 business days after I offered to drive up with the food and was told not to worry about it. It now being 4 days later and no refund I called the store. OMG THE WORST EXPERIENCE I HAVE EVER DEALT WITH! I have worked in customer service my whole life as well as in the pizza industry the majority of my life and this was sooooooo appalling that this person is even a manager! I calmly and nicely explained to the manager the issue. I was then told that It wasn’t his problem that that’s not how it works that if I wanted a refund I should have came there with the food to get the refund. I then said “can I have the name of your general manager and best time to call them?” He replied “we don’t have a general manager” (a lie that corporate confirmed). I then said “can I have your first name (knowing we don’t give last names in customer service for safety reasons) and the number to corporate”. He said “NO”. I said “why?”. He said “because I don’t have to and u can look it up urself but no matter what u do I’m not giving u a refund and if u don’t like it take me to court and sue me” and hung up on me! What on earth? Here below are the pics of the uncooked insides of the garlic knots. We threw the food away (trust I’m not feeding uncooked food to my children). All I wanted was my refund I had been promised. This has been a absolutely insane experience. How does this guy have a job?!?