“Today is April 19, 2024, and this is an amendment of my last visit, in November 2020. Yes, it has been that long since I've been to this Popeyes on Carnegie, in Cleveland, Ohio. I am so happy to see that this Popeyes has fixed the bad food and customer service issues, which is pretty much their whole business. My visit today was surprisingly pleasant! As I waited at the drive thru window for my online order, I observed that most of the workers were males, and they were about their business. I may have seen one young lady. I saw 2 gentlemen bringing their prepared shrimp and chicken to add to the prepared food servers, and it looked so good. Upon getting me order...I now know that not only did it look good, but tasted like the cocaine chicken (my term of endearment for excellent fried, takeout chicken) I had come to expect from Popeyes, but could only get if I went 5-7 miles out of the area to the South Euclid Popeyes. I don't know if the place is under new management or what... but whatever has been done here, it's a recipe for success! As you can tell from my review below, from November 2020, this Popeyes has done an about face, and I'm so happy to be able to patronize this neighborhood establishment once again. Thank you, Carnegie Popeyes, for great customer service and great food once again! See you soon!Could someone please tell me what happened to this restaurant from spring/summer 2020, until now...November 12, 2020? Did the cook from the spring/summer leave? I recall the chicken was so good and fresh, that my family and I joked that they were cooking with cocaine. Our last 2 visits, in the last 2 months have fallen so short of our earlier experiences, that we have decided from here on out, we'll take the ride to Mister Chicken. The chicken has been dry, greasy and seems to be old of late. Nothing like it was in the earlier part of the year. I ordered a small green beans, and seriously received just a tablespoon of the side dish. SERIOUSLY! To top it off, the people at the window are rude and totally devoid of any customer service characteristics. The young man with the natty hair that was at the window on the evening of November 12th, couldn't even say, 'you're welcome, as I made a point to say, 'thank you', after the way he practically threw my order at me. Service is sloppy overall. A month ago, in two chicken sandwich meals, the fries were left out. Since I live close, I called and was told to come back and the 45 minute line I had previously waited in... wouldn't be that long. Well, it was and as I tried to call from the car to see if I couldn't just go to the window to get the fries, the phone was put on voicemail. Then, when I did finally get to the speaker, and told them I had called and was told to come get my fries (I had the receipt), the same natty haired young man completely misunderstood, and I had to explain twice before he understood that I had my sandwiches, not my fries and was told to come back and get them. Of course, I got 2 very, very small fries. The 8 piece meal I also bought that night was as dry and old, as the chicken I purchased tonight, November 12th. I figured it was just an anomaly a month ago, so I gave them one more shot. It was just as bad as a month ago. And people wonder why we don't patronize businesses in the black community. It's because our patronage is not appreciated. You're treated as if they're doing you a favor, by letting you spend your money with them. I would not recommend spending your money at this establishment. Money is too hard to earn nowadays, to spend it on such baaaadddddd food and baaaadddddd service. Mister Chicken may be a little farther away, but it's worth the gas and ride to get a edible product, and be treated with respect. So, Mister Chicken... here I come. I know you won't let me down!“
“I love me some Popeye's Chicken I tell you is my number one chicken and my number 2 Chicken is Kentucky Fried Chicken bottom line is I love going to Popeye's Chicken I love the spicy if you like spicy chicken can Popeyes be the one I give it 4 stars“
“I walk in they was only doing on line orders and and pick orders i don't have a car so was so glad they wrnt ahead and took my order was so happy 4 that because i was hungry?it was fresh chicken they wrre polite about it i was ? surprised by it.“
“I went back-to-back to popeye'sI went Back-to-back. The first time was great the manager he was moving on to another location and he was great his staff was great they were courteous and I received everything I ordered. The second time around everybody was okay but they forgot my drink and when I tried to call back The phone was busy. But overall it was a decent experience.“
“I always frequent PopeyesAt this Popeyes drive thru, you could barely hear the woman through the speaker. And the line was long, but it was well worth the wait.They had many employees working inside, and everything seemed to be running smoothly.“
“At this location the drive thru is a little confusing. There's a do not enter street, then the Popeyes parking lot, but if you need to use the drive thru, you have to drive just past the parking lot or you can't enter the drive thru. I waited for around 7 minutes once my order was taken. The sandwich was amazing, the biscuit was also pretty good, and the Mac and cheese was okay.“