Customers` Favorites
Customers` Favorites
“I had the pleasure of having Desiree as my waitress, also dined on my own for the first time and if I could have her as my Mom I would lol. She is amazing and knows what she is doing and personable. Give her a raise now or now. Additional did not get the name of the server that was assisting her but she was very nice as well. Also, whoever cooked my steak did it perfectly.“
Customers` Favorites
“I highly recommend that during your next visit to Texas Road House in Niles you ask for Katarina. We had the absolute best experience with her and her training waitress last night when we were celebrating a birthday with our party of 8. It is the simple and kind gestures that make lasting memories and our waitress Katarina made a big one for our daughter also named Katarina! It was finding out that they both shared the same name and spelling of their name that shocked my 6 year old. They had a great connection, and the server Katarina even gave my daughter her name tag knowing how unique their name is and hard to find personalized items. Since leaving she hasn’t taken the name tag off and has been playing ‘server’. The server Katarina said anytime she comes into the restaurant she will have a job, which is all my daughter can tell everyone now! She deserves a bonus or award of some kind for sure!“
Customers` Favorites
“The last several times we ordered through door dash our order is always missing either the sweet potato or rice! Well today we ordered through the outback website. It was delivered and the only thing missing was the sweet potato (we got all the toppings). I called. When I say Tessa went OUT OF HER WAY ON A SATURDAY NIGHT, I'm shocked! This is customer service 10000% thank you soooo much! Day made and yes made up for other deliveries! Thank you so much!“
Customers` Favorites
“Firebirds is one of our favorite restaurants and we’ve always had great service and great food. So, we were very surprised last Saturday when the food was not good. Three of us ordered medium rare steaks and they all came out dry and not even pink. The burger was way over cooked. One plate had 4 sprigs of asparagus that were not even the width of a blade of grass. That should never have been plated.Our server was fantastic and highly embarrassed. She also indicated that people had been unhappy with the food all night. Somehow the kitchen just fell apart that night.The manager was on top of the issues and took care of us, which we really appreciated.We will definitely be back as one bad night doesn’t overshadow all the great meals we’ve had.One additional comment, there were no choices for the vegetarian in our party. She ended up with 2 sides due to no dinners available for her.“
Customers` Favorites
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“Excellent Restaurant and Drink.“