“This is my go to fast food because it’s so close to work. What’s more important than delivering on brand expectations is how a location rectifies errors as they occur. I experienced phenomenal customer service today when I did not receive my sandwiches I ordered. Not only was Sam so helpful on the phone, but they prepared the correct order while I drove back on my break, and I was able to enjoy my lunch without a hitch. Great location, thank you!“
“Muhlenberg Arbys! Not all Arby’s locations are the same. Some are better then others, and my three favorite locations are located on 5th street in Muhlenberg, Shillington and Wyomissing. To maximize your savings, please download their app. I get weekly discounts and deals, and the food is delicious, my favorite fast-food restaurant chain. I just had an incident in Muhlenberg, and it was my fault. I did not pay attention, and I ordered from my cell, and I accidentally picked Shillington location instead of Muhlenberg on my app. I am really annoyed why they refer to both locations as Reading on the app to make it more confusing, when they are clearly not. I digress! So I went online, ordered and paid, but - when I realized the mistake, I could not cancel my order, because there is no cancel button! Also I could not call, because for whatever the reason, my cell was unable, therefore - it was definitely not my day. I immediately told the lady at the counter which I later found out was the Store Manager, and I told her of my problem during a very busy time. She listened and told me she would address asap after she took care of her customers waiting in drive thru. As promised, she kept her promise, contacted Shillington (TY for understanding) and canceled my order explaining what happened, and issued me credit. I could have gotten screwed, in so many different ways, but - the Muhlenberg Store Manager was fantastic in dealing with my negative situation, even though it was my fault. Because of her, I will continue my weekly patronage at the Muhlenberg store! Thank You for reading. Eddie“
“I had a roast beef sandwich and a fish sandwich. Both were good. The fish wasn't dried out, and it was tender, and the tarter sauce was really good. They have them 2 for $6 right now and the roast beef 4 for $10. I stop there on way to work often. The food is good and isn't overly expensive.“