Ordered online said 35-45 minutes. Arrived to be told an additional 45 minutes to an hour. But they would rush it 20 to 30 minutes wait the additional 25 minutes and check only to be told it had some how been cancelled. So another 20 minutes I finally was able to get my dinner and go home. Very
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Breadsticks
Teddy Aceves
Foods good, no menus to give out, fast service, it’s cold, not enough product.
Atmosphere: 3
Food: 4
Service: 4
Lisa Banks
I purchased this pizza to go. The employees were over the moon friendly and very helpful!
Atmosphere: 5
Food: 5
Service: 5
Kristi Davis
Our pizza was a Hawaiian and it came with Anchovies on the whole thing. When we tried to call they would pick up and disconnect the call.
Scott Hulac
Slowest in town. Unresponsive on phone. Customer service line also Unresponsive. Pretty much have never had an order ready on time or have issues not even receiving whole order.
Candy G.
The pizza was nice n warm and all right upon delivery. The employees are very friendly as well been a pleasure ty
Tonya Birkey
I went to the store to order 2 large 1 topping pizzas. There was no sign showing prices ( being updated). I paid $18 for each pizza. Another customer came in a few minutes later and asked if there were any specials and he was told large 1 toppings are only $10. I approached the counter and asked why that was not mentioned to me when I ordered and was told, “ you have to ask”. I mentioned that I had looked online for specials but did not see any. Was told it was an in store only. Again there was no sign showing pricing and I feel that good customer service would have been to tell me that there were specials when I ordered. I was told it was too late to do anything about it, and that they could not refund any of my money. This was at the College Rd location in Fairbanks AK.
Atmosphere: 2
Food: 4
Service: 1
Alexa
Completely understaffed. Every time I go in it's one guy doing the work of 10 people, no wonder orders take a long time. Sucks to see corporate places like this taking advantage of their employees and not staffing properly. If you are a doordasher, I would recommend not accepting orders here unless you want to sit in your car and wait for an hour.
Retro VGamer
Shorted me my 2 liter pepsi impossible to reach a human to fix the issue had to lodge a complaint on the national website unresolved until they bother to call me back. Food long cold and no drink order somewhere
Shorted me my 2 liter pepsi impossible to reach a human to fix the issue had to lodge a complaint on the national website unresolved until they bother to call me back. Food long cold and no drink order somewhere
Emily Rozsi
They were not attentive when I walked in to pick up our order, when I got home to have dinner we opened the boxes of wings that we received. We ordered some without sauce and some garlic parmesan, we received no sauce at all on our wings. When I tried to call them they did not answer the phone so I drove back to the store with my wings that were supposed to have sauce. When I showed the wings to them all they said was we can fix that for you and poured sauce on the now cold wings put foil on top and handed it back to me. That is not how good customer service works, what should have been done was to remake the order correctly. I will be getting in touch with the district manager as to this is not the first time this has happened to our order. I will no longer go to this location. This location has gone down hill and it shows that they have absolutely no pride or care at all about their work ethics or customer service. Also the woman who put the sauce on my wings was wearing a filthy shirt, I do not understand how people think that all this is okay in a work environment.
Walter C.
Nothing but the best. John is a super Manager. They really know how to go above and beyond...and that's saying a lot for a simple Pizza joint.
Shian chen
This review is not for pizza but for the delivery driver Mo, last Thursday, we were staying downtown and need some baby stuff for my brother's one years old, so me and my sister-in-law walked from downtown to Safeway to get it, after we got what we need, we decided to try the bus to go back downtown, and in the parking lot late evening looking for bus stop, Mo stopped by ask us what we were looking for probably because we look lost and then he offered us free ride back to downtown hotel where we were staying. What a kind heart! Thank you!! Mo is very kind and friendly, we can't say thank you enough. As we were only in downtown for one night, so didn't get the chance to order pizza, but we ordered from papa john's in our home town all the time. Papa Johns pizza is always fresh & hot!
Explore:
The pizza generally always tastes great. It's the service that's always lacking. From not answering the phone to long delivery and carryout wait times, it makes for an experience that at times can be best described as dreadful. I've even called corporate asking dor help with online orders and was told there is nothing they can do.
Food was hot and ready on timeVegetarian options: Pizza sandwiches, breadParking: Easy access parkingWheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Chicken Wings, 8 Pieces Garlic Knots, John's Favorite Original Crust Pizza, Breadsticks
Ordered online said 35-45 minutes. Arrived to be told an additional 45 minutes to an hour. But they would rush it 20 to 30 minutes wait the additional 25 minutes and check only to be told it had some how been cancelled. So another 20 minutes I finally was able to get my dinner and go home. Very
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Breadsticks
Foods good, no menus to give out, fast service, it’s cold, not enough product.
Atmosphere: 3
Food: 4
Service: 4
I purchased this pizza to go. The employees were over the moon friendly and very helpful!
Atmosphere: 5
Food: 5
Service: 5
Our pizza was a Hawaiian and it came with Anchovies on the whole thing. When we tried to call they would pick up and disconnect the call.
Slowest in town. Unresponsive on phone. Customer service line also Unresponsive. Pretty much have never had an order ready on time or have issues not even receiving whole order.
The pizza was nice n warm and all right upon delivery. The employees are very friendly as well been a pleasure ty
I went to the store to order 2 large 1 topping pizzas. There was no sign showing prices ( being updated). I paid $18 for each pizza. Another customer came in a few minutes later and asked if there were any specials and he was told large 1 toppings are only $10. I approached the counter and asked why that was not mentioned to me when I ordered and was told, “ you have to ask”. I mentioned that I had looked online for specials but did not see any. Was told it was an in store only. Again there was no sign showing pricing and I feel that good customer service would have been to tell me that there were specials when I ordered. I was told it was too late to do anything about it, and that they could not refund any of my money. This was at the College Rd location in Fairbanks AK.
Atmosphere: 2
Food: 4
Service: 1
Completely understaffed. Every time I go in it's one guy doing the work of 10 people, no wonder orders take a long time. Sucks to see corporate places like this taking advantage of their employees and not staffing properly. If you are a doordasher, I would recommend not accepting orders here unless you want to sit in your car and wait for an hour.
Shorted me my 2 liter pepsi impossible to reach a human to fix the issue had to lodge a complaint on the national website unresolved until they bother to call me back. Food long cold and no drink order somewhere
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Shorted me my 2 liter pepsi impossible to reach a human to fix the issue had to lodge a complaint on the national website unresolved until they bother to call me back. Food long cold and no drink order somewhere
They were not attentive when I walked in to pick up our order, when I got home to have dinner we opened the boxes of wings that we received. We ordered some without sauce and some garlic parmesan, we received no sauce at all on our wings. When I tried to call them they did not answer the phone so I drove back to the store with my wings that were supposed to have sauce. When I showed the wings to them all they said was we can fix that for you and poured sauce on the now cold wings put foil on top and handed it back to me. That is not how good customer service works, what should have been done was to remake the order correctly. I will be getting in touch with the district manager as to this is not the first time this has happened to our order. I will no longer go to this location. This location has gone down hill and it shows that they have absolutely no pride or care at all about their work ethics or customer service. Also the woman who put the sauce on my wings was wearing a filthy shirt, I do not understand how people think that all this is okay in a work environment.
Nothing but the best. John is a super Manager. They really know how to go above and beyond...and that's saying a lot for a simple Pizza joint.
This review is not for pizza but for the delivery driver Mo, last Thursday, we were staying downtown and need some baby stuff for my brother's one years old, so me and my sister-in-law walked from downtown to Safeway to get it, after we got what we need, we decided to try the bus to go back downtown, and in the parking lot late evening looking for bus stop, Mo stopped by ask us what we were looking for probably because we look lost and then he offered us free ride back to downtown hotel where we were staying. What a kind heart! Thank you!! Mo is very kind and friendly, we can't say thank you enough. As we were only in downtown for one night, so didn't get the chance to order pizza, but we ordered from papa john's in our home town all the time. Papa Johns pizza is always fresh & hot!
The pizza generally always tastes great. It's the service that's always lacking. From not answering the phone to long delivery and carryout wait times, it makes for an experience that at times can be best described as dreadful. I've even called corporate asking dor help with online orders and was told there is nothing they can do.
Atmosphere: 4
Food: 5
Service: 3