Customer service was non-existent. We dined in. Manager walked right past us and didn't acknowledge we were there. The cashier washed her hands and then dried her hands on her shirt. There was only one other customer dining in and he was asleep at a table in the front.She then took our order and walked away to drive through cash register. Didn't acknowledge she heard what I ordered. Asked for bacon on one sandwich and of course she didn't hear me because she was walking away as I was ordering. I thanked her for taking my order and she finally spoke to me to say you are welcome. Ice machine didn't work. Diet coke was out and there was no mention they were working on getting it fixed. So had to ask for refills. The cashier was on her cell phone with a personal call on speaker phone, when I asked for refill. Didn't even speak until I said thank you while she had already turned around. Hamburger patty was dried up and only covered half the bun. Don't waste your time or money at this location!
Atmosphere: 1
Food: 1
Service: 1
Lashunta Wilson
Waited in line for an hour just for them to say they didn’t have any food. I was told it was two cooks. So I’m not sure if they were being lazy or just unprofessional as hell. Why not say that at the speaker? She just said pull around. Closed it DOWN!!!!
Atmosphere: 1
Service: 1
D Richardson
Food was great the guy taking my order was some hood booger that needed a job obviously other than that I have no
Atmosphere: 1
Food: 5
Service: 3
Southern F.
The customer service was bad it took 28 mins to get my food the guy making the food was using his phone while wearing gloves and the amount of germs that are on you cell phone is unreal and he made the ghost pepper whopper the same a regular whopper and the manager of the store didn't step in and help make the orders she sat in the office on the phone...don't eat ate the homewood Burger King unless you won't slow food
Carlton Wright, Jr
Waited in line for 20 mins and only one car at the deive thru window and 3 cars at the ordering spot. Finally, I got to the window and the manager/ cashier was taking her time taking another order and never even open the window to address me. Then when she open the window ,she didn't have my complete order. The customer service from this manager is HORRIBLE!!! Her attitude was unacceptable. At least 8 cars left cause of the customer service. She didn't have a name tag on, and I don't know her name, but she is a female and wears glasses. This Forestdale Burger King is a good place. But, that manager needs more training on customer service and needs to check her attitude at the door.
Brandy Barnes
Cashier was friendly and complimented my daughter on her shirt and her and the 3 Guys workin was on top of things ,Store was very clean as well .Excellent Service!!
Atmosphere: 5
Food: 5
Service: 5
Andrea Roberts
Lobby locked and closed before 8 pm. Refused service while towing trailer.
Atmosphere: 1
Food: 1
Service: 1
John Smith
Order had to be repeated to the grill twice. With a display over his head... Slow with low traffic.
Remember that good taste of a whopper. Well it's still there. I had it my way at Burger King. It's Burger King you know what it looks like inside. Didn't care if the service was good or bad. I had it my way at BK
Ian Kinner
This is the worst burger king I've ever been to. Hands down.
Atmosphere: 1
Food: 2
Service: 1
Capn Trippz
Awful food, awful wait, awful service. Always avoid if you Door Dash. One night they were refusing to take orders because they said "we're training a bunch of new people". Correct me if I'm wrong. But don't you train them by having them DO the actual job. I really don't know what kind of excuse that was supposed to be, but I haven't been back since.
Horrible service ,served me cold fry's ,fixed them and they came gave them to me burnt and the burger was cold .these food places out here are absolutely horrible .nothing like California food .
Wonderfully staff Great Service.
Atmosphere: 5
Food: 5
Service: 5
Food was good and hot.
Customer service was non-existent. We dined in. Manager walked right past us and didn't acknowledge we were there. The cashier washed her hands and then dried her hands on her shirt. There was only one other customer dining in and he was asleep at a table in the front.She then took our order and walked away to drive through cash register. Didn't acknowledge she heard what I ordered. Asked for bacon on one sandwich and of course she didn't hear me because she was walking away as I was ordering. I thanked her for taking my order and she finally spoke to me to say you are welcome. Ice machine didn't work. Diet coke was out and there was no mention they were working on getting it fixed. So had to ask for refills. The cashier was on her cell phone with a personal call on speaker phone, when I asked for refill. Didn't even speak until I said thank you while she had already turned around. Hamburger patty was dried up and only covered half the bun. Don't waste your time or money at this location!
Atmosphere: 1
Food: 1
Service: 1
Waited in line for an hour just for them to say they didn’t have any food. I was told it was two cooks. So I’m not sure if they were being lazy or just unprofessional as hell. Why not say that at the speaker? She just said pull around. Closed it DOWN!!!!
Atmosphere: 1
Service: 1
Food was great the guy taking my order was some hood booger that needed a job obviously other than that I have no
Atmosphere: 1
Food: 5
Service: 3
The customer service was bad it took 28 mins to get my food the guy making the food was using his phone while wearing gloves and the amount of germs that are on you cell phone is unreal and he made the ghost pepper whopper the same a regular whopper and the manager of the store didn't step in and help make the orders she sat in the office on the phone...don't eat ate the homewood Burger King unless you won't slow food
Waited in line for 20 mins and only one car at the deive thru window and 3 cars at the ordering spot. Finally, I got to the window and the manager/ cashier was taking her time taking another order and never even open the window to address me. Then when she open the window ,she didn't have my complete order. The customer service from this manager is HORRIBLE!!! Her attitude was unacceptable. At least 8 cars left cause of the customer service. She didn't have a name tag on, and I don't know her name, but she is a female and wears glasses. This Forestdale Burger King is a good place. But, that manager needs more training on customer service and needs to check her attitude at the door.
Cashier was friendly and complimented my daughter on her shirt and her and the 3 Guys workin was on top of things ,Store was very clean as well .Excellent Service!!
Atmosphere: 5
Food: 5
Service: 5
Lobby locked and closed before 8 pm. Refused service while towing trailer.
Atmosphere: 1
Food: 1
Service: 1
Order had to be repeated to the grill twice. With a display over his head... Slow with low traffic.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Onion Rings, Cheeseburger, Whopper
Restaurantji Recommends
Quick service. I love their impossible burgers!
Atmosphere: 4
Food: 4
Service: 4
Remember that good taste of a whopper. Well it's still there. I had it my way at Burger King. It's Burger King you know what it looks like inside. Didn't care if the service was good or bad. I had it my way at BK
This is the worst burger king I've ever been to. Hands down.
Atmosphere: 1
Food: 2
Service: 1
Awful food, awful wait, awful service. Always avoid if you Door Dash. One night they were refusing to take orders because they said "we're training a bunch of new people". Correct me if I'm wrong. But don't you train them by having them DO the actual job. I really don't know what kind of excuse that was supposed to be, but I haven't been back since.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Classic Fries, Whopper Jr, Hamburger, Whopper
Horrible service ,served me cold fry's ,fixed them and they came gave them to me burnt and the burger was cold .these food places out here are absolutely horrible .nothing like California food .
Atmosphere: 1
Food: 1
Service: 1