My wife booked and paid for a room this weekend at the Ross bridge resort but when she got there last night after dinner with our son, they told her that they had sold her room to another customer because she booked on Expedia. It was a prepaid reservation ! As a result, my wife had to drive home 100 miles last night.
Service: 2
Zachariah Brannaker
Stay for sunsst, whatever you are doing. They have bagpipe players who play till the sun goes down. Its beautiful.
Service: 5
Cynthia J. Cody
I lived a very short distance from this timeless place, in Hoover, Alabama. My Laboratory Associates and I couldn’t wait for the next excuse for spending our next weekend here. This is such an amazing place for Weddings! The pool is beautiful & the spa is AWESOME! The staff and food are always wonderful as well. #deStress #relaxingRooms: Large spacious, nice rooms and most all with a gorgeous view from the rooms of the gorgeous pool & Golf Course that surrounds the Marriott.Nearby activities: The boys and girls usually split up on Saturday mornings here after breakfast; the guys can’t wait to hit the golf course and the ladies of course head to the Riverchase Galleria Mall and then on to the outdoor Mall on Highway 280. These 2 Malls are my absolute personal FAVS ever! After a day of shopping, there’s not far to go for almost any restaurant / Bar - They line both sides of Hwy 280 as far as the eye can see!!Safety: I don’t recall ever seeing any safety issues. Modern technology seems to have this completely covered.Walkability: No issues whatsoever. This is a very large & spread out area we always had plenty of room for group exercise and then outdoor jogging as well.Food & drinks: As I stated before, the food and drinks were always superb. The employees, Chef and staff do an excellent job and go out of their way to please.Noteworthy details: Renaissance B’ham is perfect for business meetings or pleasure(I have obviously visited for both and no complaints. The rooms are quite spacious and there is plenty of room. The food was always also very delicious. I have attended at least 5 to 6 Weddings here, as well as 6 to 8 business/ leisure events.
Lisa Crenshaw
It’s a great hotel and the staff is very welcoming and helpful. I love staying here!
Service: 5
Angela Ward
Extremely service oriented associates throughout the whole resort. Check in was efficient and professional. Restaurant staff were all showing pride and professionalism. Hot tub and indoor heated pool were clean and very comfortable.Spa visit was beyond relaxing. No huge push to upsell or oversell any additional services. No matter how long you stay, you always end up wishing it were just a little longer!
Service: 5
John Bailey
Loved this place. Great staff & service!
Service: 5
Joe Perfetto
What a golf course ? Top notch with outstanding clubhouse. Service was great from the moment I got out of my car with my clubs..
Service: 5
Andrew Higgins
We love this resort. We try to stay at least 2 or 3 times a year just as a quick relaxing getaway.
Service: 5
Ron Hayden
Stayed Dec 9-13th 2023. Hotel and its location were wonderful. Golf course was amazing. Front desk and bar staff fantastic. The high end restaurant Brock's was not very good. Ordered a steak that was originally overcooked and also drowned in some sort of sauce. The chef or a representative of the chef did call me after my stay to try and make amends. He promised me 30,000+ Marriott points to make up for the food not being up to their standards. I really appreciated this but the points never arrived so it seems it was just a false promise to prevent me from leaving a bad review.
Service: 3
Charles Neidenbach
The resort was very nice. The spa and golf course were top notch. However, the walls between the rooms were very thin (we could hear music and tv noise from next door). The biggest disappointment was the electric car charging station, which was one of the main reasons we chose this hotel. Only one of the two plugs was working (so we were told). Please add more EV chargers; we will not be staying here again.
Very nice hotel. Staff was very friendly, helpful, and polite. Food was amazing….especially breakfast. Golf course is very nice with a lot of good holes.Rooms: Nothing super special but most important clean and comfortable.Safety: Very nice location in Ross Bridge. Secluded in a nice neighborhood area.Food & drinks: Business trip so can’t say about food expense but be prepared to pay for drinks they are not cheap.
Service: 5
Daphne Stratford
The spa was nice but a little too crowded for me. There was a lady who was on her cell phone which is bad etiquette in a spa relaxing room. I guess she didn't know better even though she was sitting next to the sign.
Service: 5
Lupo 52492
Great friendly attentive people !Rooms: Clean room.
Service: 5
Jessica Shelley
The staff at this hotel is second to none! Every staff member we encountered at this hotel and the course have shown such hospitality!The food was delicious and the service at the restaurant was incredible!!Extra shout out to Doll at the hotel lobby desk and Deborah in the restaurant!Thank you for a great experience!!
My wife booked and paid for a room this weekend at the Ross bridge resort but when she got there last night after dinner with our son, they told her that they had sold her room to another customer because she booked on Expedia. It was a prepaid reservation ! As a result, my wife had to drive home 100 miles last night.
Service: 2
Stay for sunsst, whatever you are doing. They have bagpipe players who play till the sun goes down. Its beautiful.
Service: 5
I lived a very short distance from this timeless place, in Hoover, Alabama. My Laboratory Associates and I couldn’t wait for the next excuse for spending our next weekend here. This is such an amazing place for Weddings! The pool is beautiful & the spa is AWESOME! The staff and food are always wonderful as well. #deStress #relaxingRooms: Large spacious, nice rooms and most all with a gorgeous view from the rooms of the gorgeous pool & Golf Course that surrounds the Marriott.Nearby activities: The boys and girls usually split up on Saturday mornings here after breakfast; the guys can’t wait to hit the golf course and the ladies of course head to the Riverchase Galleria Mall and then on to the outdoor Mall on Highway 280. These 2 Malls are my absolute personal FAVS ever! After a day of shopping, there’s not far to go for almost any restaurant / Bar - They line both sides of Hwy 280 as far as the eye can see!!Safety: I don’t recall ever seeing any safety issues. Modern technology seems to have this completely covered.Walkability: No issues whatsoever. This is a very large & spread out area we always had plenty of room for group exercise and then outdoor jogging as well.Food & drinks: As I stated before, the food and drinks were always superb. The employees, Chef and staff do an excellent job and go out of their way to please.Noteworthy details: Renaissance B’ham is perfect for business meetings or pleasure(I have obviously visited for both and no complaints. The rooms are quite spacious and there is plenty of room. The food was always also very delicious. I have attended at least 5 to 6 Weddings here, as well as 6 to 8 business/ leisure events.
It’s a great hotel and the staff is very welcoming and helpful. I love staying here!
Service: 5
Extremely service oriented associates throughout the whole resort. Check in was efficient and professional. Restaurant staff were all showing pride and professionalism. Hot tub and indoor heated pool were clean and very comfortable.Spa visit was beyond relaxing. No huge push to upsell or oversell any additional services. No matter how long you stay, you always end up wishing it were just a little longer!
Service: 5
Loved this place. Great staff & service!
Service: 5
What a golf course ? Top notch with outstanding clubhouse. Service was great from the moment I got out of my car with my clubs..
Service: 5
We love this resort. We try to stay at least 2 or 3 times a year just as a quick relaxing getaway.
Service: 5
Stayed Dec 9-13th 2023. Hotel and its location were wonderful. Golf course was amazing. Front desk and bar staff fantastic. The high end restaurant Brock's was not very good. Ordered a steak that was originally overcooked and also drowned in some sort of sauce. The chef or a representative of the chef did call me after my stay to try and make amends. He promised me 30,000+ Marriott points to make up for the food not being up to their standards. I really appreciated this but the points never arrived so it seems it was just a false promise to prevent me from leaving a bad review.
Service: 3
The resort was very nice. The spa and golf course were top notch. However, the walls between the rooms were very thin (we could hear music and tv noise from next door). The biggest disappointment was the electric car charging station, which was one of the main reasons we chose this hotel. Only one of the two plugs was working (so we were told). Please add more EV chargers; we will not be staying here again.
Restaurantji Recommends
Very nice hotel. Staff was very friendly, helpful, and polite. Food was amazing….especially breakfast. Golf course is very nice with a lot of good holes.Rooms: Nothing super special but most important clean and comfortable.Safety: Very nice location in Ross Bridge. Secluded in a nice neighborhood area.Food & drinks: Business trip so can’t say about food expense but be prepared to pay for drinks they are not cheap.
Service: 5
The spa was nice but a little too crowded for me. There was a lady who was on her cell phone which is bad etiquette in a spa relaxing room. I guess she didn't know better even though she was sitting next to the sign.
Service: 5
Great friendly attentive people !Rooms: Clean room.
Service: 5
The staff at this hotel is second to none! Every staff member we encountered at this hotel and the course have shown such hospitality!The food was delicious and the service at the restaurant was incredible!!Extra shout out to Doll at the hotel lobby desk and Deborah in the restaurant!Thank you for a great experience!!
Service: 5
Great hotel. Great course. Expensive beers :(