Shake Shack Birmingham

200 Summit Blvd Suite 100, Birmingham
(205) 354-2771

Recent Reviews

Gene Garza

Shake Shack has really good burgers and shakes. They're popular and very busy, but that doesn't make up for the item of help, personality, interaction or sense of urgency or general lack of concern for servicing customers that the staff exhibits. One recent visit in the evening the young man at the front was super helpful, but they're really slow and as a whole don't have any interest in making customers happy.

Hayley Studzinski

While passing through Birmingham today, I stopped into the store for lunch and left my bag full of purchased merchandise hanging in the restroom stall. After realizing it about an hour and a half down the road, I called and the manager, Rachel, personally ensured that my items could be returned to me via mail. She could have just offered to hold them until I could come back through in a few weeks but she went above and beyond to help me and I’m so grateful. The food was tasty as always, but it’s obvious that they value customer care. Thank you again. Rachel!

William c.

Disregard any negative review, 100% recommend. This meal was super duper fire. Pull up

Tare L.

This place is disgusting. Service sucks. Cold don't wash hands after they leave the bathroom. Overall I would NEVER go back

Karan Vance

I picked up my take out order. I told the staff I needed the strawberry shake. I was told a couple minutes later it was in the bag. I checked and I could see the top of the cup so I left. Got home and it was vanilla. My husband ordered the hot ones burger and there was a quarter size of sauce in the middle of the top bun. His burger was basically dry. My bacon burger was cooked too long, part of it was not edible because it was hard as a rock. This was my first time coming here and I don't plan on returning.

Karan Nikki Vance

I picked up my take out order. I told the staff I needed the strawberry shake. I was told a couple minutes later it was in the bag. I checked and I could see the top of the cup so I left. Got home and it was vanilla. My husband ordered the hot ones burger and there was a quarter size of sauce in the middle of the top bun. His burger was basically dry. My bacon burger was cooked too long, part of it was not edible because it was hard as a rock. This was my first time coming here and I don't plan on returning.

Justin Chastain

Food was ready quickly with very courteous service. Burger and fries were good and hot. Odd cheese sauce was a little off putting. The strawberry shake was delicious and worth the 700 calories. The $25 cost was a definite drawback.Food: 3/5

Jake S.

Toke 24 minds for burger and fries. Service was slow and unfinished, I got tired of folks getting drink sprayed on them and I started putting ends on foundation machines and staff came over and toke it from me. In modern ambiance with music and sports on tv. Burger had a weird taste, thought it was just me be over heard others make comments about it. My fries was not cooked through the thin ones was fine but the thick ones was uncooked in center. You have to order on a iPad they have mounted on counter- no one takes your order and they text you when food ready. Not something I come back too, if you want a bad burger with slow service these is the play to come. If you like better burger even the gas station has one under a warmer that be better, oh has I was writing these review I had 3 chairs at my table and tow people just came and sat down at my table. I don't know if that a thing just to sit down at a stranger table and eat but it not my thing.

Amanda S.

Kiosk wouldn't work Overpriced Out of ketchup Got my order wrong twice Employees not friendly Never will eat here again

Mary Tate W.

Absolutely horrible. 50/50 drink tastes like tea and dishwater. Horrible service. Very expensive for less than decent food. Chicken bites were smaller than my fingernail and there were bites taken out of them. Fries tasted like cardboard. Please, do NOT waste your time here.

Loren P.

just left and the self order machine stopped working after waiting in line to use it. Instead of getting another employee to come open a register to take our order or that employee go on and take our order since we were in line the person at the register said "I don't know what's working you'll have to get to the back of the line". The line was at the door. Will not be coming back and highly recommend not coming to this location if you want good service.

Ju Mc

The burger was a good option although I wouldn't necessarily go to The Summit solely for it but it is good enough to safely decide to eat there. The bacon cheese fries were decent but the cheese was warm and oddly thick; rather than ooze into the fries it stayed on top. (Zaxby's chicken, bacon, ranch fries were so much better.)Food: 4/5

Lizette F.

It's food. Mediocre is the only word that comes to mind. My burger was a salt bomb and the shack sauce is a bland pink sauce that might as well be mayo. The fries r cooked from frozen. The shake tasted like cheap ice cream. Save your $$ and go somewhere else

Patrick Sherrod

The food was awesome, easy to order, nice atmosphere, helpful workers

john j.

Terribly Slooooooow. Kiosk ordering only. Lines behind kiosks shows it's a little challenging for most. Food was good once we got it.

Load More