I personally had a bad experience with the store manager Brooke. I’m a visibly gay person and it was clear that they had a problem. The whole time I was there, they would constantly stare at me customer service was really lacking in their tone. As a member of the lgbtq+ community, it felt disheartening for another member to act that way towards someone.
Atmosphere: 1
Food: 1
Service: 1
fastlane 911
This Starbucks is the worst, they’re always out of something, and it takes forever to get your
Atmosphere: 1
Food: 3
Service: 1
Katrina Gamble Parker
Service not as great at this location and it’s also hard to get in and out at this location. It’s gets super crowded and backed up. Other than that just your average Starbucks.
Atmosphere: 4
Food: 5
Service: 3
Robert Brown
Just got a coffee filled to the absolute brim just after brewing. Hot coffee is good but not when it’s scalding your hands and pants.
daniel weber
Out of all of the Starbucks in the Birmingham market, with the exception of the alabaster Kent dairy farm Starbucks, I would say they are one of the best. It's hard to find great starbucks customer service with no mistakes made. The others in my opinion are probably one star, maybe 2 star at best, in my opinion.Doesn't mean they can't make improvements with the proper coaching and proper management.
Atmosphere: 5
Food: 5
Service: 5
Stephen B.
30 minute drive thru, and was given the wrong order. I assume they were short staffed, but they had 6 people working when I got to the window.
Edith Sullivan
The service is the slowest of any Starbucks I’ve ever visited. Be prepared to wait 15-20 minutes for any mobile app order and 30+ minutes for any drive-through order. Drinks aren’t consistent and the inside is very dark.
Atmosphere: 1
Food: 2
Service: 1
Laurence Street
Food and drinks consistent to the brand. Service was bad this visit due (which was unusual) to timing of the items in my order. Atmosphere too utilitarian for. Before the remodel it was cozy.
Atmosphere: 3
Food: 3
Service: 3
Amy Keown
I’m pretty sure my coffee didn’t have any coffee in it, after I waited in the drive thru for 40 mins. Horrible, horrible location.
Food: 1
Service: 1
Robert
Lobby closed. Online ordering disabled. It is very common for this location. The next location, a mile down the road, doesn't have the same issues.
If you order on your way to work make sure you order at least 25-30 minutes ahead I’ve had to leave twice without my order. Loss of money, time, and much needed caffeine.
Brandon Mcmillan
This place has been going down hill the past couple of months. They are extremely slow and they don’t care too much about quality customer service. They act as if they don’t care and like they don’t want to be there. We spent 45 minutes in the drive through line and only 4 cars ahead of us. It was horrible.
Atmosphere: 1
Food: 5
Service: 1
Crazy Ingin
I do a lot of deliveries from here they can be very rude orders never get done on time they take forever to fill a small to a big order they ignore you when you're there to pick up an order and a lot of times I act like you don't even exist not mine kind of business I would recommend seems like Dunkin Donuts gives you a better service and acknowledge you this place is only about moneyParking: Parking sucks getting to the drive-thru sucks to go park because the drive-thru is even worse they need a better spot bigger building and a whole lot better parkingWheelchair accessibility: They have one wheelchair accessibility parking spot that's it other than that they're parking really sucks you got to park anywhere as you can
Atmosphere: 3
Food: 1
Service: 1
Gretchen Skalka
Ordered a spinach, egg white and feta wrap and got nothing but spinach in the wrap.
Atmosphere: 1
Food: 1
Service: 2
JoAnn A
If Google allowed reviewers to give NEGATIVE Stars, I would've given this location ANOTHER set of 5 negative stars this morning.I order between $45-$55.00 per morning, literally 5 to 7 days every week, of Fraps & breakfast foods & have been forced to do so thru a delivery mobile service for over a month now after having to place my car into a garage for engine work.Today is Saturday. So since this past Monday, this Starbucks crew has ENTIRELY omitted including ANY drink STRAWS 3:3 of those 6 days. Today, the 3rd day straight in a row they've sent my order of four venting sized Frappuccinos without including 1 single drink straw, I immediately called the store to do what I hate to do (complain..My God it took me 3 of 6 days of no straws before I had no other choice but to tell someone there), hold back the best to my abilities as I'm sitting here still fuming with rage smoke exiting my ears, going all out medieval on the chick who finally picked up the store's phone with a verbal tirade I've tried week after week to try to avoid reaching such furious frustration levels.The employee's tone, upon listening to my complaint for the daily amt of $$ I have paid almost 7 days every week for over 1 month & why I am unable to drive to the store myself, never once even partially FAKED empathy &/or concern over that Starbucks' poorly trained or thoughtlessly bankrupt as far as commitment to overall satisfaction and meeting the plainly OBVIOUS NEEDS for why their customers who ordered 4 Fraps everyday for over a month, even would require that perhaps the store staff slowed down or straightened the f--- up & paid closer attention to including, gee..idk..4? Maybe even a bonus 5th straw sent out with such orders, since their green plastic ones are the absolute WORST restaurant chain industry's for the reputation of cracking or splitting entirely down the side etc more often on all customers at least fairly regularly.Omg to think they're incapable of including basic 4 straws -- stab me in the eye if I ever were to "accidentally" also open my every morning delivered 2 bags of food & 4 Fraps to see-- no! Is that? Really?? Yes! I actually even was thought enough about by the Starbucks crew, that they stuffed a single, lonely napkin into the sack AND the straws!!!Jackpot!<Sarcasm>Poor customer service.Absent thoughts abt customer's essential basic needs.Lack of giving a single hoot over the phone when someone who hates complaining, is FORCED to call and COMPLAIN, bc for the THIRD day straight we are forced to try and "enjoy" sipping our venti Frappuccinos straw less, just straight off the cup rim.I will give this location 1-2 more tries then I'm cutting off all my daily orders from this franchise and going with Dunkin or a non-national branded Cafe.Get your frickin acts together & when talking over the phone with jilted (AGAIN) customers who've been heavily loyal to your branch, try to at least pretend acting as if there is one molecule of care/concern in your tone of voice. The flat affect routine is going to get your heads ripped off someday bc it's not congenial in the least!
I personally had a bad experience with the store manager Brooke. I’m a visibly gay person and it was clear that they had a problem. The whole time I was there, they would constantly stare at me customer service was really lacking in their tone. As a member of the lgbtq+ community, it felt disheartening for another member to act that way towards someone.
Atmosphere: 1
Food: 1
Service: 1
This Starbucks is the worst, they’re always out of something, and it takes forever to get your
Atmosphere: 1
Food: 3
Service: 1
Service not as great at this location and it’s also hard to get in and out at this location. It’s gets super crowded and backed up. Other than that just your average Starbucks.
Atmosphere: 4
Food: 5
Service: 3
Just got a coffee filled to the absolute brim just after brewing. Hot coffee is good but not when it’s scalding your hands and pants.
Out of all of the Starbucks in the Birmingham market, with the exception of the alabaster Kent dairy farm Starbucks, I would say they are one of the best. It's hard to find great starbucks customer service with no mistakes made. The others in my opinion are probably one star, maybe 2 star at best, in my opinion.Doesn't mean they can't make improvements with the proper coaching and proper management.
Atmosphere: 5
Food: 5
Service: 5
30 minute drive thru, and was given the wrong order. I assume they were short staffed, but they had 6 people working when I got to the window.
The service is the slowest of any Starbucks I’ve ever visited. Be prepared to wait 15-20 minutes for any mobile app order and 30+ minutes for any drive-through order. Drinks aren’t consistent and the inside is very dark.
Atmosphere: 1
Food: 2
Service: 1
Food and drinks consistent to the brand. Service was bad this visit due (which was unusual) to timing of the items in my order. Atmosphere too utilitarian for. Before the remodel it was cozy.
Atmosphere: 3
Food: 3
Service: 3
I’m pretty sure my coffee didn’t have any coffee in it, after I waited in the drive thru for 40 mins. Horrible, horrible location.
Food: 1
Service: 1
Lobby closed. Online ordering disabled. It is very common for this location. The next location, a mile down the road, doesn't have the same issues.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
If you order on your way to work make sure you order at least 25-30 minutes ahead I’ve had to leave twice without my order. Loss of money, time, and much needed caffeine.
This place has been going down hill the past couple of months. They are extremely slow and they don’t care too much about quality customer service. They act as if they don’t care and like they don’t want to be there. We spent 45 minutes in the drive through line and only 4 cars ahead of us. It was horrible.
Atmosphere: 1
Food: 5
Service: 1
I do a lot of deliveries from here they can be very rude orders never get done on time they take forever to fill a small to a big order they ignore you when you're there to pick up an order and a lot of times I act like you don't even exist not mine kind of business I would recommend seems like Dunkin Donuts gives you a better service and acknowledge you this place is only about moneyParking: Parking sucks getting to the drive-thru sucks to go park because the drive-thru is even worse they need a better spot bigger building and a whole lot better parkingWheelchair accessibility: They have one wheelchair accessibility parking spot that's it other than that they're parking really sucks you got to park anywhere as you can
Atmosphere: 3
Food: 1
Service: 1
Ordered a spinach, egg white and feta wrap and got nothing but spinach in the wrap.
Atmosphere: 1
Food: 1
Service: 2
If Google allowed reviewers to give NEGATIVE Stars, I would've given this location ANOTHER set of 5 negative stars this morning.I order between $45-$55.00 per morning, literally 5 to 7 days every week, of Fraps & breakfast foods & have been forced to do so thru a delivery mobile service for over a month now after having to place my car into a garage for engine work.Today is Saturday. So since this past Monday, this Starbucks crew has ENTIRELY omitted including ANY drink STRAWS 3:3 of those 6 days. Today, the 3rd day straight in a row they've sent my order of four venting sized Frappuccinos without including 1 single drink straw, I immediately called the store to do what I hate to do (complain..My God it took me 3 of 6 days of no straws before I had no other choice but to tell someone there), hold back the best to my abilities as I'm sitting here still fuming with rage smoke exiting my ears, going all out medieval on the chick who finally picked up the store's phone with a verbal tirade I've tried week after week to try to avoid reaching such furious frustration levels.The employee's tone, upon listening to my complaint for the daily amt of $$ I have paid almost 7 days every week for over 1 month & why I am unable to drive to the store myself, never once even partially FAKED empathy &/or concern over that Starbucks' poorly trained or thoughtlessly bankrupt as far as commitment to overall satisfaction and meeting the plainly OBVIOUS NEEDS for why their customers who ordered 4 Fraps everyday for over a month, even would require that perhaps the store staff slowed down or straightened the f--- up & paid closer attention to including, gee..idk..4? Maybe even a bonus 5th straw sent out with such orders, since their green plastic ones are the absolute WORST restaurant chain industry's for the reputation of cracking or splitting entirely down the side etc more often on all customers at least fairly regularly.Omg to think they're incapable of including basic 4 straws -- stab me in the eye if I ever were to "accidentally" also open my every morning delivered 2 bags of food & 4 Fraps to see-- no! Is that? Really?? Yes! I actually even was thought enough about by the Starbucks crew, that they stuffed a single, lonely napkin into the sack AND the straws!!!Jackpot!<Sarcasm>Poor customer service.Absent thoughts abt customer's essential basic needs.Lack of giving a single hoot over the phone when someone who hates complaining, is FORCED to call and COMPLAIN, bc for the THIRD day straight we are forced to try and "enjoy" sipping our venti Frappuccinos straw less, just straight off the cup rim.I will give this location 1-2 more tries then I'm cutting off all my daily orders from this franchise and going with Dunkin or a non-national branded Cafe.Get your frickin acts together & when talking over the phone with jilted (AGAIN) customers who've been heavily loyal to your branch, try to at least pretend acting as if there is one molecule of care/concern in your tone of voice. The flat affect routine is going to get your heads ripped off someday bc it's not congenial in the least!
Food: 1
Service: 1