I just want to get it out there that I absolutely love tropical smoothie and their quesadillas. Although this location made the absolute worst one I’ve ever had. I ordered online got there exactly the time it said it was gonna be finished. Had to wait five minutes and when they handed me my food, the quesadilla was already cold. The cheese was not melted and it honestly just looked unappetizing. I would’ve went back in there and asked for a new one but I am on break for work and I was way too hungry. That being said the dining room was closed and so is the drive-through pretty disappointed with us.
Atmosphere: 1
Food: 2
Service: 3
Eddie boyd
Terrible service, sat in drive thru line for over 15 minutes waiting on 2 smoothies. I walked in and attempted to get the attention of the young man in the back (not being rude) and Susan the owner had to step in and proceed to be rude. She went to the back and got my smoothies were she called me a dumb @ss talking to the young man (probably a teenager). She brought me my smoothies and I confronted her regarding the comment. Smoothie was average at best. Definitely not worth the wait.
Atmosphere: 1
Food: 3
Service: 1
elianna reese
We came to get dinner at 8:40, and this place closes at 9. We walk inside and the front door is barricaded by chairs keeping people from entering. We asked if they were doing online only, and they said yes so we told them we would place an order. We walked back out to our car, and not even a minute later, they turned the lights off and locked the door. A man had placed an online order and they left his completed order outside. I get wanting to go home as soon as possible, but if the store closes at 9, it closes at 9. this service was unacceptable and you will be losing customers.we still placed our order and the guy put it outside and when we got it he did not give us the quesadilla we paid for. ridiculous!!!!
Atmosphere: 1
Food: 1
Service: 1
NyWithTheStyles
Was treated with poor service. Got accused of already coming to pick my order up when I had just ordered the food online when I stated that it wasn’t me and maybe it was someone else I was still accused. Please take better care of your customers I spend to much money a month to have to be accused of something that wasn’t done my food was sitting on the counter the whole time.
Atmosphere: 1
Service: 1
Anna Smith
The areas it’s really helpful and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Club, Island Green
Tectron Social
Made me get out of my car and walk all the way into the restaurant just to pick up a smoothie… that was right that was right by the drive thru window… they let me do pickup order thru drive thru yesterday, so idk what the problem is today? Complete waste of my time, and very inconvenient for the customer. This place needs to get their act together. This is not good service at all… to flip the script on a customer AND i was not told “have a good day” or “thank you” at all, just handed my smoothie and thats it. Nothing. Very disappointed. Very unprofessional
Atmosphere: 1
Food: 3
Service: 1
Joshua N.
1350 Inverness Cors, Birmingham, AL 35242 Made me get out of my car and walk all the way into the restaurant just to pick up a smoothie... that was right by the drive thru window... they let me do pickup order thru drive thru yesterday, so idk what the problem is today? Complete waste of my time, and very inconvenient for the customer. This place needs to get their act together. This is not good service at all... to flip the script on a customer AND i was not told "have a good day" or "thank you" at all, just handed my smoothie and thats it. Nothing. Very disappointed. Very unprofessional
Ellie
We walked into to a strange barricade of chairs and we're told we needed to wait 20min to place an order with the staff member... Who was talking to us... A few feet away... While they were open.... But if we wanted food now we could place an online order. We were a few feet from a register and two employees in an open restaurant... Refusing to make us food unless we used our cellphones? Totally absurd.
Atmosphere: 1
Food: 1
Service: 1
Para Que
i always mobile order with the app and it is already ready on time !!! love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
Libra W
The workers were very friendly. Fair price and sizes too. It was my first time and I got a blueberry something and mango something for a friend and we really liked it. Nice consistency and real fruit taste unlike some places I've been to
The workers were very friendly. Fair price and sizes too. It was my first time and I got a blueberry something and mango something for a friend and we really liked it. Nice consistency and real fruit taste unlike some places I've been to
Kiwi Pettway
The customer service was good. The smoothie was not. It wasn't blended well. It had chunks of ginger and mango.
Tyffany Smith
My mother & I were treated VERY poorly by the staff during our visit out of town a couple weeks ago. We visit Tropical Smoothie here in Michigan EVERY DAY. We ordered our smoothies and they tasted like NOTHING but ice. We politely asked the staff to remake our smoothies. To our surprise, after about ten minutes, a staff member came out to “speak to us.” He was on the phone with someone and passed the phone over to us. Apparently it was the owner, AKA his mother. She was EXTREMELY RUDE and DID NOT do anything to rectify our situation. She told us “ We had two options; either to receive a refund or get it made ONCE MORE.” Emphasis on the ONE TIME. We decided to get them remade. The staff did not apologize or offer ANY incentives. Our smoothies were slammed on the table & he returned to the back to continue working. I can tell you this. After this experience, I have warned my family and friends in the area TO NOT COME HERE. For future reference, SAVE YOUR MONEY & GO TO A DIFFERENT LOCATION. The owner AND the staff could use some INTENSIVE training when it comes to customer service and satisfaction & what it REALLY MEANS to run an effective business.
stan gillard
It was Good ,clean an expensive, 8.77 per smoothie 17.00 an some change but nice !!!!
Evan Landers
Their Avocolada is delicious, made with fresh ingredients and made any way you like it. They even put my energizer add-on on the side for me like I requested. My only request is that they have a budget-friendly option perhaps made with canned ingredients.
I just want to get it out there that I absolutely love tropical smoothie and their quesadillas. Although this location made the absolute worst one I’ve ever had. I ordered online got there exactly the time it said it was gonna be finished. Had to wait five minutes and when they handed me my food, the quesadilla was already cold. The cheese was not melted and it honestly just looked unappetizing. I would’ve went back in there and asked for a new one but I am on break for work and I was way too hungry. That being said the dining room was closed and so is the drive-through pretty disappointed with us.
Atmosphere: 1
Food: 2
Service: 3
Terrible service, sat in drive thru line for over 15 minutes waiting on 2 smoothies. I walked in and attempted to get the attention of the young man in the back (not being rude) and Susan the owner had to step in and proceed to be rude. She went to the back and got my smoothies were she called me a dumb @ss talking to the young man (probably a teenager). She brought me my smoothies and I confronted her regarding the comment. Smoothie was average at best. Definitely not worth the wait.
Atmosphere: 1
Food: 3
Service: 1
We came to get dinner at 8:40, and this place closes at 9. We walk inside and the front door is barricaded by chairs keeping people from entering. We asked if they were doing online only, and they said yes so we told them we would place an order. We walked back out to our car, and not even a minute later, they turned the lights off and locked the door. A man had placed an online order and they left his completed order outside. I get wanting to go home as soon as possible, but if the store closes at 9, it closes at 9. this service was unacceptable and you will be losing customers.we still placed our order and the guy put it outside and when we got it he did not give us the quesadilla we paid for. ridiculous!!!!
Atmosphere: 1
Food: 1
Service: 1
Was treated with poor service. Got accused of already coming to pick my order up when I had just ordered the food online when I stated that it wasn’t me and maybe it was someone else I was still accused. Please take better care of your customers I spend to much money a month to have to be accused of something that wasn’t done my food was sitting on the counter the whole time.
Atmosphere: 1
Service: 1
The areas it’s really helpful and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Club, Island Green
Made me get out of my car and walk all the way into the restaurant just to pick up a smoothie… that was right that was right by the drive thru window… they let me do pickup order thru drive thru yesterday, so idk what the problem is today? Complete waste of my time, and very inconvenient for the customer. This place needs to get their act together. This is not good service at all… to flip the script on a customer AND i was not told “have a good day” or “thank you” at all, just handed my smoothie and thats it. Nothing. Very disappointed. Very unprofessional
Atmosphere: 1
Food: 3
Service: 1
1350 Inverness Cors, Birmingham, AL 35242 Made me get out of my car and walk all the way into the restaurant just to pick up a smoothie... that was right by the drive thru window... they let me do pickup order thru drive thru yesterday, so idk what the problem is today? Complete waste of my time, and very inconvenient for the customer. This place needs to get their act together. This is not good service at all... to flip the script on a customer AND i was not told "have a good day" or "thank you" at all, just handed my smoothie and thats it. Nothing. Very disappointed. Very unprofessional
We walked into to a strange barricade of chairs and we're told we needed to wait 20min to place an order with the staff member... Who was talking to us... A few feet away... While they were open.... But if we wanted food now we could place an online order. We were a few feet from a register and two employees in an open restaurant... Refusing to make us food unless we used our cellphones? Totally absurd.
Atmosphere: 1
Food: 1
Service: 1
i always mobile order with the app and it is already ready on time !!! love this place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
The workers were very friendly. Fair price and sizes too. It was my first time and I got a blueberry something and mango something for a friend and we really liked it. Nice consistency and real fruit taste unlike some places I've been to
Restaurantji Recommends
The workers were very friendly. Fair price and sizes too. It was my first time and I got a blueberry something and mango something for a friend and we really liked it. Nice consistency and real fruit taste unlike some places I've been to
The customer service was good. The smoothie was not. It wasn't blended well. It had chunks of ginger and mango.
My mother & I were treated VERY poorly by the staff during our visit out of town a couple weeks ago. We visit Tropical Smoothie here in Michigan EVERY DAY. We ordered our smoothies and they tasted like NOTHING but ice. We politely asked the staff to remake our smoothies. To our surprise, after about ten minutes, a staff member came out to “speak to us.” He was on the phone with someone and passed the phone over to us. Apparently it was the owner, AKA his mother. She was EXTREMELY RUDE and DID NOT do anything to rectify our situation. She told us “ We had two options; either to receive a refund or get it made ONCE MORE.” Emphasis on the ONE TIME. We decided to get them remade. The staff did not apologize or offer ANY incentives. Our smoothies were slammed on the table & he returned to the back to continue working. I can tell you this. After this experience, I have warned my family and friends in the area TO NOT COME HERE. For future reference, SAVE YOUR MONEY & GO TO A DIFFERENT LOCATION. The owner AND the staff could use some INTENSIVE training when it comes to customer service and satisfaction & what it REALLY MEANS to run an effective business.
It was Good ,clean an expensive, 8.77 per smoothie 17.00 an some change but nice !!!!
Their Avocolada is delicious, made with fresh ingredients and made any way you like it. They even put my energizer add-on on the side for me like I requested. My only request is that they have a budget-friendly option perhaps made with canned ingredients.