Foley AL,2/19/24,1909hrs. Drive thru customer. only customer at the time. Drive thru menu in disrepair speaker barely working, outside of building dirty and trash present. Had to wait 20 mins for order and was only customer .Had to walk inside and nudge the 3 employees and a manager present to finish my order. Does corporate ever inspect the franchisee? Do better!
Atmosphere: 2
Food: 3
Service: 1
Diana Russell
There were only two people working. Service was slow. The building was unclean. The food was a very poor substitute for White Castle.
Atmosphere: 1
Food: 1
Service: 1
Fderik Hawkins
Shanaye took my order took my card, and sent me off in less than 5.The way she made them Krystal with cheese was perfect, no overpowering/imbalanced ingredients, all perfectly made.
Atmosphere: 5
Food: 5
Service: 5
Trent Powell
I visit the Krystal in Foley as often as I can. I LOVE the Low Carb Bowl!! I also wanted to try the Spicy Chik Biscuit, but i believe the little lady misunderstood me and thought i asked for a Spicky Krystal Chik. No big deal, rack the mayonnaise and pickles off, add some ketchup and good to go.The pricing of Krystals is REALLY fair. The staff at the Foley location are always so polite and helpful. However, everytime I visit lately my Low Carb Bowls have only been filled half way with eggs. That is a bit disheartening because the value of the meal is diminished severely. I hope someone will see this and fix that issue because I honestly believe patrons will appreciate the return to normal portions.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chili Cheese Fries, Double Krystals with Cheese, Chili Cheese Pup, Bacon Cheese Krystal, Cheese Krystal, Junkyard Fries, 12 Sackful, Classic Chik, 12 Sackful Combo
Garbanzo Bean
Love this places food so much but the speaker don’t work very well at all and it’s been like this for at least what two months now, but my food was hot and good but I would’ve liked butter with my grits I ideally don’t have to ask because they just put it in there .
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Tots
C R
Only person in the drive thru Sunday 4:10 and it takes 20 minutes for a number 1 combo. Should be forced to not advertise as fast
Service: 1
Ron I forgot
Burgers were soggy, almost unedible. It was 2 PM there wasn't a single clean table. The new management sucks.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Hamburgers
Melinda Hastings
Had to go inside my order was wrong and incomplete finally got my order the inside of the restaurant was absolutely filthy and management didn't know how to
Atmosphere: 1
Food: 3
Service: 1
Denise Sams
Very dirty. All tables were dirty. Floor was dirty. Counter help was on the phone the entire time she waited on us.
Atmosphere: 1
Food: 3
Service: 2
Phyllis Glover
Krystal has really improved, especially in the area of service. I always go to the drive-thru and it's much faster and efficient! I love the Krystal Classic Chiks. And I will always love Krystal cheeseburgers.
Food: 5
Service: 5
Recommended dishes: Hamburgers, Double Krystals with Cheese, Bacon Cheese Krystal, Cheese Krystal, French Fries, Classic Chik, Fries
What a mess. I think i would take the " under new management " off the sign if I were you. Waited 20 minutes for 4 cold crystals and a coke.
Atmosphere: 1
Food: 1
Service: 1
James Ragsdale
Herd it was under new management so I gave them another shot....so bad I threw it away when I got home..I was the only customer there, and they are still incapable of making a little krystal burger or giving out hot or at least warm fries...so sad...take no pride in making a famous American krystal burger....upsetting to no end...
Lori Parker
Worst food I’ve ever had. Bottom bun was completely wet. Meat was grey and a weird texture. Bacon was hard as a rock. Took one bite and was gagging. The sandwich had a bad smell. Never will eat there again!
Atmosphere: 1
Food: 1
Service: 3
Randell Kelly
Pulled up to drive thru. Like others said the menu board looks run down. Waited a while and no one greeted us. So drove to window they looked closed but saw a young lady at window. She was not to enthusiastic about taking our order. No greeting just a frown. Didn't even ask us what we wanted, just stared at us. Food was ok not the best Krystal I have had. No one in the restaurant looked like they wanted to be there.
Atmosphere: 1
Food: 3
Service: 1
Zach Rutledge
A consistently disappointing fast food outlet. The food is usually at least decent but getting an order placed without their stupid app or website is an exercise in futility. Aside from the manager everyone else seems to be on island time and lacking in anything resembling customer service skills. Fast food in general is not known for great service, but this place is at the bottom of an already deep pit of despair.
Foley AL,2/19/24,1909hrs. Drive thru customer. only customer at the time. Drive thru menu in disrepair speaker barely working, outside of building dirty and trash present. Had to wait 20 mins for order and was only customer .Had to walk inside and nudge the 3 employees and a manager present to finish my order. Does corporate ever inspect the franchisee? Do better!
Atmosphere: 2
Food: 3
Service: 1
There were only two people working. Service was slow. The building was unclean. The food was a very poor substitute for White Castle.
Atmosphere: 1
Food: 1
Service: 1
Shanaye took my order took my card, and sent me off in less than 5.The way she made them Krystal with cheese was perfect, no overpowering/imbalanced ingredients, all perfectly made.
Atmosphere: 5
Food: 5
Service: 5
I visit the Krystal in Foley as often as I can. I LOVE the Low Carb Bowl!! I also wanted to try the Spicy Chik Biscuit, but i believe the little lady misunderstood me and thought i asked for a Spicky Krystal Chik. No big deal, rack the mayonnaise and pickles off, add some ketchup and good to go.The pricing of Krystals is REALLY fair. The staff at the Foley location are always so polite and helpful. However, everytime I visit lately my Low Carb Bowls have only been filled half way with eggs. That is a bit disheartening because the value of the meal is diminished severely. I hope someone will see this and fix that issue because I honestly believe patrons will appreciate the return to normal portions.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chili Cheese Fries, Double Krystals with Cheese, Chili Cheese Pup, Bacon Cheese Krystal, Cheese Krystal, Junkyard Fries, 12 Sackful, Classic Chik, 12 Sackful Combo
Love this places food so much but the speaker don’t work very well at all and it’s been like this for at least what two months now, but my food was hot and good but I would’ve liked butter with my grits I ideally don’t have to ask because they just put it in there .
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Tots
Only person in the drive thru Sunday 4:10 and it takes 20 minutes for a number 1 combo. Should be forced to not advertise as fast
Service: 1
Burgers were soggy, almost unedible. It was 2 PM there wasn't a single clean table. The new management sucks.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Hamburgers
Had to go inside my order was wrong and incomplete finally got my order the inside of the restaurant was absolutely filthy and management didn't know how to
Atmosphere: 1
Food: 3
Service: 1
Very dirty. All tables were dirty. Floor was dirty. Counter help was on the phone the entire time she waited on us.
Atmosphere: 1
Food: 3
Service: 2
Krystal has really improved, especially in the area of service. I always go to the drive-thru and it's much faster and efficient! I love the Krystal Classic Chiks. And I will always love Krystal cheeseburgers.
Food: 5
Service: 5
Recommended dishes: Hamburgers, Double Krystals with Cheese, Bacon Cheese Krystal, Cheese Krystal, French Fries, Classic Chik, Fries
Restaurantji Recommends
What a mess. I think i would take the " under new management " off the sign if I were you. Waited 20 minutes for 4 cold crystals and a coke.
Atmosphere: 1
Food: 1
Service: 1
Herd it was under new management so I gave them another shot....so bad I threw it away when I got home..I was the only customer there, and they are still incapable of making a little krystal burger or giving out hot or at least warm fries...so sad...take no pride in making a famous American krystal burger....upsetting to no end...
Worst food I’ve ever had. Bottom bun was completely wet. Meat was grey and a weird texture. Bacon was hard as a rock. Took one bite and was gagging. The sandwich had a bad smell. Never will eat there again!
Atmosphere: 1
Food: 1
Service: 3
Pulled up to drive thru. Like others said the menu board looks run down. Waited a while and no one greeted us. So drove to window they looked closed but saw a young lady at window. She was not to enthusiastic about taking our order. No greeting just a frown. Didn't even ask us what we wanted, just stared at us. Food was ok not the best Krystal I have had. No one in the restaurant looked like they wanted to be there.
Atmosphere: 1
Food: 3
Service: 1
A consistently disappointing fast food outlet. The food is usually at least decent but getting an order placed without their stupid app or website is an exercise in futility. Aside from the manager everyone else seems to be on island time and lacking in anything resembling customer service skills. Fast food in general is not known for great service, but this place is at the bottom of an already deep pit of despair.
Atmosphere: 2
Food: 3
Service: 1