We took a big group of family members to celebrate our adopted daughter's birthday.Dedra and I visit Saltgrass quite often, and have always enjoyed it, even bragging and recommending it to everyone we know.This visit, unfortunately, was quite the opposite.The wait I understand, as they were busy, but I have never had such terrible service at any Saltgrass location. As a matter of fact, I don't remember the last time I've had service this bad at any restaurant. The waiter was very slow, inattentive, forgot part of the order completely, got some of the order wrong which had to be recooked, not an issue normally, but when it had taken well over an hour to get our food, it became an issue. Our server only ever refilled 2 people's glasses, and that was when he was passing our table and he had tea in his hand.I was very disappointed, and ashamed that we had brought several family members, including both of our moms, just for them to experience this poor representation of what I know Saltgrass Steakhouse is normally.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Steak
Christine Dykes
Great steakhouse! Service was great, and the food was fantastic definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salad, Fried Shrimp, Steak
Candice King
We're from out of town and had heard a few good things, so we decided to have our dinner here. We waited about 25 minutes, which was fine. Our server Alexis was okay, but wasn't very knowledgeable about the menu when asked several questions. She also didn't have a "waitresses disposition". When our salads came out, my son's and cousin's were fine, but my Caesar salad had been previously made and stored in the cooler, which made it wilt and become soggy. Our entrees arrived, and my cousin and son ordered the salmon, and I had the grilled chicken. My son had the brussel sprouts, and they were very sweet, so we asked to change those out for broccoli instead. When they brought the broccoli out, it was PIPING HOT AND FULL OF BUGS!!! I now regret not taking a picture, I just think we were all so disappointed and grossed out that taking a picture had slipped our mind. They didn't charge for our meals, my son and I. But they made sure to charge me for my margarita, which should had been free as well, considering the lady who brought it to me, asked if I wanted a bar straw, then brought the straw back barely wrapped in a napkin. The food itself wasn't bad, but the fact that they didn't PROPERLY WASH their vegetables to prevent the problem we ran into is a problem. If you happen to dine here, DINE IN SO YOU CAN INSPECT EVERYTHING YOU'VE ORDERED!!!!!!
Atmosphere: 3
Food: 1
Service: 1
Elsie Hassell
Great food. We have declared this our favorite steak house!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Steak
Tony Stewart
Early lunch to beat the crowd. Food was very good. Not the friendliest waitress. Pricess were reasonable. Will visit again while having the Subaru serviced.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Shrimp
Jowanna Etheridge
It was great!! Sam was an awesome waiter! He had such a great personality! The food and drinks were great!
We had a great dinner at saltgrass our server was incredible! When the check arrived the manager Tamara appeared out of no where to treat our server like she wasn’t a human being! We were there for close to an hour and a half having a wonderful evening, never once did I see this woman until 10 minutes before checking out. I’ve never been more disgusted by a display of negative behavior. Her bad attitude and foul language was uncalled for! I will never dine in this establishment again.
Atmosphere: 1
Food: 1
HD
I went to Saltgrass for the first time and sat at the bar. I asked the bartender what she recommended for me to drink and she provided me with her recommendation. The drink was way too sweet and wasn’t good I apologize and asked if I can get something different. The bartender got upset and said I wasted perfectly good liquor and she couldn’t recommend me any more drinks. She never came back to check on me or place my order. Another bartender ended up serving me and she was so sweet and made me a wonderful drink. I didn’t report the bartender because the new bartender was excellent and more friendly. I work in customer service myself and I would have acted more professional than that bartender did. I would give the first bartender a 0 star but the second one 5 stars so I was in between.
Atmosphere: 4
Food: 5
Service: 3
Whitney Lasiter
It was a busy Saturday night, so the wait was expected. The appetizer, salad and bread were basic. The streak however was amazing, as was the grilled shrimp addition and my vegetables were perfect.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Grilled Shrimp, Steak
Jami Clark
Not as impressed as I expected. Average service, steak was overcooked. Sent back and got 35 minutes later Togo. Probably wouldn't return. Just wasn't the best.
We took a big group of family members to celebrate our adopted daughter's birthday.Dedra and I visit Saltgrass quite often, and have always enjoyed it, even bragging and recommending it to everyone we know.This visit, unfortunately, was quite the opposite.The wait I understand, as they were busy, but I have never had such terrible service at any Saltgrass location. As a matter of fact, I don't remember the last time I've had service this bad at any restaurant. The waiter was very slow, inattentive, forgot part of the order completely, got some of the order wrong which had to be recooked, not an issue normally, but when it had taken well over an hour to get our food, it became an issue. Our server only ever refilled 2 people's glasses, and that was when he was passing our table and he had tea in his hand.I was very disappointed, and ashamed that we had brought several family members, including both of our moms, just for them to experience this poor representation of what I know Saltgrass Steakhouse is normally.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Steak
Great steakhouse! Service was great, and the food was fantastic definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salad, Fried Shrimp, Steak
We're from out of town and had heard a few good things, so we decided to have our dinner here. We waited about 25 minutes, which was fine. Our server Alexis was okay, but wasn't very knowledgeable about the menu when asked several questions. She also didn't have a "waitresses disposition". When our salads came out, my son's and cousin's were fine, but my Caesar salad had been previously made and stored in the cooler, which made it wilt and become soggy. Our entrees arrived, and my cousin and son ordered the salmon, and I had the grilled chicken. My son had the brussel sprouts, and they were very sweet, so we asked to change those out for broccoli instead. When they brought the broccoli out, it was PIPING HOT AND FULL OF BUGS!!! I now regret not taking a picture, I just think we were all so disappointed and grossed out that taking a picture had slipped our mind. They didn't charge for our meals, my son and I. But they made sure to charge me for my margarita, which should had been free as well, considering the lady who brought it to me, asked if I wanted a bar straw, then brought the straw back barely wrapped in a napkin. The food itself wasn't bad, but the fact that they didn't PROPERLY WASH their vegetables to prevent the problem we ran into is a problem. If you happen to dine here, DINE IN SO YOU CAN INSPECT EVERYTHING YOU'VE ORDERED!!!!!!
Atmosphere: 3
Food: 1
Service: 1
Great food. We have declared this our favorite steak house!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Steak
Early lunch to beat the crowd. Food was very good. Not the friendliest waitress. Pricess were reasonable. Will visit again while having the Subaru serviced.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Shrimp
It was great!! Sam was an awesome waiter! He had such a great personality! The food and drinks were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Shrimp, Mashed Potatoes
We had a great dinner at saltgrass our server was incredible! When the check arrived the manager Tamara appeared out of no where to treat our server like she wasn’t a human being! We were there for close to an hour and a half having a wonderful evening, never once did I see this woman until 10 minutes before checking out. I’ve never been more disgusted by a display of negative behavior. Her bad attitude and foul language was uncalled for! I will never dine in this establishment again.
Atmosphere: 1
Food: 1
I went to Saltgrass for the first time and sat at the bar. I asked the bartender what she recommended for me to drink and she provided me with her recommendation. The drink was way too sweet and wasn’t good I apologize and asked if I can get something different. The bartender got upset and said I wasted perfectly good liquor and she couldn’t recommend me any more drinks. She never came back to check on me or place my order. Another bartender ended up serving me and she was so sweet and made me a wonderful drink. I didn’t report the bartender because the new bartender was excellent and more friendly. I work in customer service myself and I would have acted more professional than that bartender did. I would give the first bartender a 0 star but the second one 5 stars so I was in between.
Atmosphere: 4
Food: 5
Service: 3
It was a busy Saturday night, so the wait was expected. The appetizer, salad and bread were basic. The streak however was amazing, as was the grilled shrimp addition and my vegetables were perfect.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Grilled Shrimp, Steak
Not as impressed as I expected. Average service, steak was overcooked. Sent back and got 35 minutes later Togo. Probably wouldn't return. Just wasn't the best.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I have never gave a complete 5 star!! BEST STEAK,SALAD AND CHEESE STICK!! YOU CANT GO WRONG!
Atmosphere: 5
Food: 5
Service: 5
So inviting and yes, it delivers your every expectations ?
Atmosphere: 5
Food: 5
Service: 5
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket Burger
Awesome ❤️
Atmosphere: 5
Food: 5
Service: 5
First experience was great. The steaks were flavorful and cooked just right. Sam was an awesome waiter and made sure our experience was great.
Atmosphere: 4
Food: 4
Service: 4