I got off work and tried to do a call in order and was told that I had to hav a card on file and a tip will be added for callins order so I said ok I’ll just pull up and order my food I was told that was ok … when i arrived and walked in the building I thought I was in a club the music was so loud and there was no directions on where to order or anything suddenly a lady approached me and asked was I picking up I said no I want to placing a order she then walked off leavening me standing there idk if she heard me being that the music was extremely loud but I left and went to what a burger
Atmosphere: 1
Food: 1
Service: 1
Kathy Matzka
Great burgers. Staff were very friendly. Kinda shocked when we had to go through a security pat down to enter. Didn't realize that it was more of a club type atmosphere, but was made to feel at home even though we are senior citizens and were out of our comfort zone
Atmosphere: 5
Food: 5
Service: 5
LaShaundra Clay
I really enjoyed the atmosphere and the vibes of the crowd and the music provided by the dj. I will visit again.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Melanie Johnson
THE VIBE, THE ENERGY, THE LOVE , THE MUSIC , THE FOOD🥳🔥🥰🎵🎤
DjHum-DrAnn Humber
Two sisters enjoying lunch together! We are some foodies so we WILL be back!
Tim Thomas
Wow! Should have known when we walked up 20 minutes after opening and the door was locked. Entered into the smell of weed. Took nearly 40 min to get food after ordering. Both Philly sandwich and salad were room temperature. Told us there was a military discount but didn't apply it. Meat potion on my Philly sandwich was not worth $16. Tea was old or rancid. Won't be back!
Atmosphere: 2
Food: 1
Service: 1
Latonyia Kemp
The Sheridian Height burger is probably one of the best burgers I've had. 10/10. Absolutely love the decor of the restaurant.
Kyle C
Food was grea and they have 15% off for military on Wednesday. This is my new go to place for lunch. The only recommendation would be adding a sauce to the burger. The okra was FIRE.
Atmosphere: 5
Food: 5
Service: 5
Coley Still
I really had a great time last night with me in a few of my business partners! I’ve been telling people about the food and atmosphere all morning. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Ashley Goldsby
Detailed Review 1. Time- My coworker and I called in an order 25 minutes prior to arrival. The food was not ready when we got there. There were also other ppl waiting that had been there prior to us.
Recommendation to customers- place your order at least 40 min ahead. Recommendation for BTOP- Provide a better estimate of time when ppl should arrive.
2. Food- Our ticket consisted of crab claws which were overcooked and burnt, fries that tasted old, fat hard wings, corn on the cob appetizer which was okay, and a Philly chicken sandwich which was nasty. When I say I am a foodie and explore many different places, I know good food and this was not it!! Recommendation for BTOP - get a new cook asap!!
3. Price - Totally overpriced for the lack of quality of food being provided. Our ticket was $100.00. They add a delivery fee of 10 % when you are placing a to go order even though you are coming to pick it up. Additionally, 10 % is way too high for a delivery fee if you are not delivering the food. An additional $19 was added to our bill for calling it in. Recommendation for BTOP - tell ppl upfront that there will be a delivery fee of 10% added on to their tab when ordering over phone.
4. Customer Service- piss poor!! I’m big on customer service above all things. All the food was nasty but customer service would have made up for the low quality food. We had placed an order over the phone for a chicken philly. While waiting on our food, 30 min later the waiter comes out saying sorry our truck ain’t here yet but we made you a steak Philly instead like we were supposed to be okay with that. If I wanted steak I would have ordered steak ?? At this time we were eating the food that they brought out little by little and were disappointed and just told them not to worry about the Philly and we would take a refund for that. We are waiting 20 min for a refund all for them to be in the back remaking the chicken Philly. I guess the truck came ? They said because it had already been paid for they had to remake it. To add insult to injury, the server was unapologetic about their mistake and not once did the manager have the decency to come up front. At this point I didn’t have the strength to talk to a manager . I just wanted to leave.
Recommendation for BTOP - Fire ppl that do not possess the same morals as you. It will be the downfall of your business. Managers come out and check on your customers. These young folks do not care how your customers feel.
I’m not here to condemn, but to help you correct this situation before you receive more reviews as such. Start over tomorrow with the above mentioned recommendations.
Beautiful establishment, however the food was a total waste of money. The hash browns are salty toast like a brick.
Atmosphere: 5
Food: 1
Service: 4
Melanie Bullock
Bre was CONSISTENTLY on point with the cocktails! Erica demonstrated superb customer service; and I dare not forget to mention Que ?️ who ensured we were being taken care of properly. I thoroughly enjoyed the sautéed crab claws ? Atmosphere is very chilled with excellent music to accommodate all. Kudos to the new BTOPS!! ??
Atmosphere: 5
Food: 4
Service: 5
Patricia Kimbrough
Bre is the best bartender go see her! Make sure Erica take your order.
Atmosphere: 5
Food: 5
Service: 5
Leslie Smiley
Everything was great…. Bre was a very great bartender/ server.
Atmosphere: 5
Food: 5
Service: 5
Shania Brothers.
Thought I was getting baby girls polish sausage, they gave me grannies conechu sauce Atleast the fries was good
I got off work and tried to do a call in order and was told that I had to hav a card on file and a tip will be added for callins order so I said ok I’ll just pull up and order my food I was told that was ok … when i arrived and walked in the building I thought I was in a club the music was so loud and there was no directions on where to order or anything suddenly a lady approached me and asked was I picking up I said no I want to placing a order she then walked off leavening me standing there idk if she heard me being that the music was extremely loud but I left and went to what a burger
Atmosphere: 1
Food: 1
Service: 1
Great burgers. Staff were very friendly. Kinda shocked when we had to go through a security pat down to enter. Didn't realize that it was more of a club type atmosphere, but was made to feel at home even though we are senior citizens and were out of our comfort zone
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed the atmosphere and the vibes of the crowd and the music provided by the dj. I will visit again.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
THE VIBE, THE ENERGY, THE LOVE , THE MUSIC , THE FOOD🥳🔥🥰🎵🎤
Two sisters enjoying lunch together! We are some foodies so we WILL be back!
Wow! Should have known when we walked up 20 minutes after opening and the door was locked. Entered into the smell of weed. Took nearly 40 min to get food after ordering. Both Philly sandwich and salad were room temperature. Told us there was a military discount but didn't apply it. Meat potion on my Philly sandwich was not worth $16. Tea was old or rancid. Won't be back!
Atmosphere: 2
Food: 1
Service: 1
The Sheridian Height burger is probably one of the best burgers I've had. 10/10. Absolutely love the decor of the restaurant.
Food was grea and they have 15% off for military on Wednesday. This is my new go to place for lunch. The only recommendation would be adding a sauce to the burger. The okra was FIRE.
Atmosphere: 5
Food: 5
Service: 5
I really had a great time last night with me in a few of my business partners! I’ve been telling people about the food and atmosphere all morning. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Detailed Review
1. Time- My coworker and I called in an order 25 minutes prior to arrival. The food was not ready when we got there. There were also other ppl waiting that had been there prior to us.
Recommendation to customers- place your order at least 40 min ahead.
Recommendation for BTOP- Provide a better estimate of time when ppl should arrive.
2. Food- Our ticket consisted of crab claws which were overcooked and burnt, fries that tasted old, fat hard wings, corn on the cob appetizer which was okay, and a Philly chicken sandwich which was nasty. When I say I am a foodie and explore many different places, I know good food and this was not it!!
Recommendation for BTOP - get a new cook asap!!
3. Price - Totally overpriced for the lack of quality of food being provided. Our ticket was $100.00. They add a delivery fee of 10 % when you are placing a to go order even though you are coming to pick it up. Additionally, 10 % is way too high for a delivery fee if you are not delivering the food. An additional $19 was added to our bill for calling it in.
Recommendation for BTOP - tell ppl upfront that there will be a delivery fee of 10% added on to their tab when ordering over phone.
4. Customer Service- piss poor!! I’m big on customer service above all things. All the food was nasty but customer service would have made up for the low quality food. We had placed an order over the phone for a chicken philly. While waiting on our food, 30 min later the waiter comes out saying sorry our truck ain’t here yet but we made you a steak Philly instead like we were supposed to be okay with that. If I wanted steak I would have ordered steak ?? At this time we were eating the food that they brought out little by little and were disappointed and just told them not to worry about the Philly and we would take a refund for that. We are waiting 20 min for a refund all for them to be in the back remaking the chicken Philly. I guess the truck came ? They said because it had already been paid for they had to remake it. To add insult to injury, the server was unapologetic about their mistake and not once did the manager have the decency to come up front. At this point I didn’t have the strength to talk to a manager . I just wanted to leave.
Recommendation for BTOP - Fire ppl that do not possess the same morals as you. It will be the downfall of your business. Managers come out and check on your customers. These young folks do not care how your customers feel.
I’m not here to condemn, but to help you correct this situation before you receive more reviews as such. Start over tomorrow with the above mentioned recommendations.
Best Regards,
A customer that will not be back!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Beautiful establishment, however the food was a total waste of money. The hash browns are salty toast like a brick.
Atmosphere: 5
Food: 1
Service: 4
Bre was CONSISTENTLY on point with the cocktails! Erica demonstrated superb customer service; and I dare not forget to mention Que ?️ who ensured we were being taken care of properly. I thoroughly enjoyed the sautéed crab claws ? Atmosphere is very chilled with excellent music to accommodate all. Kudos to the new BTOPS!! ??
Atmosphere: 5
Food: 4
Service: 5
Bre is the best bartender go see her!
Make sure Erica take your order.
Atmosphere: 5
Food: 5
Service: 5
Everything was great…. Bre was a very great bartender/ server.
Atmosphere: 5
Food: 5
Service: 5
Thought I was getting baby girls polish sausage, they gave me grannies conechu sauce Atleast the fries was good
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