Rudest employees I’ve ever delt with. Out of a lot but didn’t say anything till after received. Food cold out of drinks. One of worst experiences ever
Tracy garrison
The staff is very disorganized, but the day manager is nice, food is typical of most establishments
Atmosphere: 2
Food: 3
Service: 2
jazzlyn hall
everyone just stands around talking and cutting up in the back while they are slammed have people in the lobby waiting 20+ minutes and don’t even have drinks in hand after paying for their orders. tables were sticky and disgusting one even have a baby pacifier just left on it. my chick sat in the fryer basket for atleast 10 minutes thats I witnessed with my own eyes no telling how long it’s been pulled just getting cold while once again the workers are just back there cutting up at the drive thru window. ordered 4 burgers took them damn near an hour just to give it to us. will not being coming back. I guy was in the driver thru longer than we were inside and he came in asking for a refund they are refusing to give him his money back.
Noah Chandler
Horrible service. The girl cooking was not wearing gloves the whole 20 minutes I sat at the drive thru window waiting on one kids meal. They always have horrible attitudes.
Atmosphere: 1
Food: 1
Service: 1
Selena Minson
I started on the 8th was supposed to have received my first paycheck today and didnt so I guess I worked for free . The training was poor . your going to have to keep calling and reminding them to put you on the schedule . no one will tell you that your scheduled to work when a new schedule comes out its very discombobulated. everybody has a attitude about nothing . the assistant managers will start yelling at you not even caring if the customers can hear them through the headset very ghetto . when you ask for help or don’t know what to do everybody gets mad and when you speak on it they will try to send you home . they pay rate $10 the highest they can start you it’s honestly not worth it.(*update - I just put in a complaint with the department of labor the GM kameisha can’t help or doesn’t know anything and has been telling me to wait all morning its now 2PM ! she also doesn’t take the situation serious because the check thats owed to me is small .if i decide to take legal action i would like for everyone to have that same energy please do not work for this ghetto underpaying company that makes your food on the backline with no gloves on )(*another update- The General manager (kameisha) called upset about my honest review instead informing me on updates on the check I still haven’t received she wants to know why I left my review insinuating that it was “mess” and that I’m balancing in between jobs . The review that I left was the truth if you want someone to speak good about your establishment make sure you treat them right you cannot narrate someone else’s experience and in between her forgetting to put me on the schedule or me having to constantly remind her to let me know about the schedule I picked up a better job offer . that phone call proved my previous review and hopefully this will help her not call me trying to be a confrontational manager(another update: it is now January 29th a whole week without my paycheck. Ive called and emailed Home office/payroll since the 22nd all the way until now no one has gotten back with me. Ive called up to the store to see if anybody can give me any answers on why I didn’t get paid but of course its taken lightly or no one cares because they got paid so why would they care? I’ve tried to contact Jason the district manager no response .Ive never worked for a company that had a employee work for free and nobody not even the general manager or district manager can get a hold of payroll/home office to tell them where there check is somebody needs to be fired honestly !!! next week will make 3 weeks ive waited and it will also make a new pay day for wendys . I will leave updates until im paid(another update: it is now February 2nd . i was supposedly have gotten paid JANUARY 22 . 11 days still no paycheck. I was told on Tuesday that my check was fedex in mail and would receive it Thursday never received ( they have been lying and giving me the run around about my check since january 22nd) I have contacted homeoffice , no response. Ive have the district manager Jason’s personal number texted/called/left a voicemail no response from the DISTRICT MANAGER . The general manager is just as clueless has been no new answers or information about my check. they are not trying to pay me i will probably will never receive my check they cam easily go into the safe and give emergency funds and could have been paid me. its almost another pay period for them monday everyone will be getting laid again. PLEASE DO NOT WORK OR EAT AT WENDYS ON RAINBOW DRIVE I DO NOT WAMT THIS TO HAPPEN TO ANYBODY ELSE SO PLEASE DO NOT WORK FOR THESE PEOPLE . I will updates until im paid thats if they pay me(another update: it’s february 4th 13 days almost 2 weeks still haven’t my money from january 22nd . same stuff different day .tomorrow is a new pay period for wendys as in they get paid AGAIN)
Atmosphere: 1
Food: 1
Service: 1
Jean-Marc Ware
Morning/Lunch Crew is always on it. The night crew really ruins the experience. Tried to call to rectify an error from a mobile order, but they hung up.
Atmosphere: 3
Food: 4
Service: 3
Joyce W
Small town wendy's, so they only have one Frosty machine. I went for the peppermint but they only had the chocolate. How is one to know when they have the peppermint? The app should have told me that peppermint wasn't available?
Atmosphere: 5
Food: 5
Service: 5
Dennis Snider
Worst service I've ever experienced at a restaurant. Food is con't to fail the Dave test. I'm done!!! If there was a 0 on this scale you'd get it. If I ever get the urge for Wendy's food again I will drive to another city with the hope that surely somewhere there is a responsible franchisee that gives a rip about quality and service. It sure ain't in Rainbow City, AL, so don't waste your time.Parking: Building locked!!drive thru only. Parking lot full of holes, terrible
Food: 1
Service: 1
Savannah Haney
The restaurant kinda appeared to be closed. Parking lot was completely empty. Drive-thru including the menu was super dark. The lights inside the building were the only indication that it was open.So i wanted ghost pepper fries, but they were out of the sauce. So i decided on queso fries which i must say were DELICIOUS. (I ate them all before i remembered to take a photo. Luckily there were 2 little ones in the corner lol). Thats where the good ended, though. The sweet tea tasted like fabuloso floor cleaner. *dont ask me how I know that flavor**.. I also ordered a daves single deluxe. The lettuce was wilted and tomato was mushy, so i took them off. No big deal. But then i tasted the burgee. It was awful. Threw the entire thing into the garbage. Im not mad. I should have trusted the reviews. But i do have one question.....How in the world can a hamburger taste so bland when there is enough ketchup and mayo on it to dip 958 french fries with some left over. In reality it was close to a 1/8 of a cup. But whatever, even with all the sauce to cover it, the burgers distinct "cardboardy" flavor seeped through. Not good.On a side note, service was quick, maybe a little bit more unprofessional than it should have been. But it was 8pm, the drive thru worker was definitely still a teenager, and i understand lol. They were friendly enough and fast enough.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Wendy’S French Fries
Kelvin U.
Takes 20 minutes to get your food. The staff all inside playing and flirting with each other. Then gave the wrong order. They Should fire everyone
Service was beyond horrible took 20 minutes for one order of nuggets and they weren’t even busy at all one car besides us they were very rude pants hanging down past there butts and you know they have to pull them up so that means touching underwear and touching food also wearing sweatpants and a tshirt that’s too small nobody was wearing Wendy’s shirts or anything they all should be fired and this place shut down finally recieved my nuggets for them to taste old like thy might have been cooked in past few minutes but they tasted horrible and made my stomach hurt this location needs to be shut down asap or a whole new crew before they completely loose business or give people food poisoning even the woman waiting next to us for her food was getting angry with how long it was taking and how rude they all were VERY unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Wyatt Watson
They made me wait 5 minutes before saying anything over the speaker in the drive thru and when someone finally came to it they ask me to be patient that it would a couple of minutes they were doing a shift change. Not the only bad experience but the last time I’ll go back to this
Atmosphere: 1
Food: 2
Service: 1
Elle Hooie
employees fighting in the background of the speaker and couldn't hear a word the person at the speaker was saying. got our order wrong 3 times.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Wendy
Laura Swindall
Friendly service and really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili
Kristal Haynes-Fail
So I went to the Wendy's on rainbow drive I ordered the spicy chicken sandwich no lettuce no tomato. The food was absolutely amazing and hot The service was fast friendly and awesome.Kaniyaa, was the girl in the drive thru, absolute great attitude,and her smile changed my day, so to her thank you. Only thing I would change is more fries. .. ?if I could give 10 out of 10 I definitely would
Rudest employees I’ve ever delt with. Out of a lot but didn’t say anything till after received. Food cold out of drinks. One of worst experiences ever
The staff is very disorganized, but the day manager is nice, food is typical of most establishments
Atmosphere: 2
Food: 3
Service: 2
everyone just stands around talking and cutting up in the back while they are slammed have people in the lobby waiting 20+ minutes and don’t even have drinks in hand after paying for their orders. tables were sticky and disgusting one even have a baby pacifier just left on it. my chick sat in the fryer basket for atleast 10 minutes thats I witnessed with my own eyes no telling how long it’s been pulled just getting cold while once again the workers are just back there cutting up at the drive thru window. ordered 4 burgers took them damn near an hour just to give it to us. will not being coming back. I guy was in the driver thru longer than we were inside and he came in asking for a refund they are refusing to give him his money back.
Horrible service. The girl cooking was not wearing gloves the whole 20 minutes I sat at the drive thru window waiting on one kids meal. They always have horrible attitudes.
Atmosphere: 1
Food: 1
Service: 1
I started on the 8th was supposed to have received my first paycheck today and didnt so I guess I worked for free . The training was poor . your going to have to keep calling and reminding them to put you on the schedule . no one will tell you that your scheduled to work when a new schedule comes out its very discombobulated. everybody has a attitude about nothing . the assistant managers will start yelling at you not even caring if the customers can hear them through the headset very ghetto . when you ask for help or don’t know what to do everybody gets mad and when you speak on it they will try to send you home . they pay rate $10 the highest they can start you it’s honestly not worth it.(*update - I just put in a complaint with the department of labor the GM kameisha can’t help or doesn’t know anything and has been telling me to wait all morning its now 2PM ! she also doesn’t take the situation serious because the check thats owed to me is small .if i decide to take legal action i would like for everyone to have that same energy please do not work for this ghetto underpaying company that makes your food on the backline with no gloves on )(*another update- The General manager (kameisha) called upset about my honest review instead informing me on updates on the check I still haven’t received she wants to know why I left my review insinuating that it was “mess” and that I’m balancing in between jobs . The review that I left was the truth if you want someone to speak good about your establishment make sure you treat them right you cannot narrate someone else’s experience and in between her forgetting to put me on the schedule or me having to constantly remind her to let me know about the schedule I picked up a better job offer . that phone call proved my previous review and hopefully this will help her not call me trying to be a confrontational manager(another update: it is now January 29th a whole week without my paycheck. Ive called and emailed Home office/payroll since the 22nd all the way until now no one has gotten back with me. Ive called up to the store to see if anybody can give me any answers on why I didn’t get paid but of course its taken lightly or no one cares because they got paid so why would they care? I’ve tried to contact Jason the district manager no response .Ive never worked for a company that had a employee work for free and nobody not even the general manager or district manager can get a hold of payroll/home office to tell them where there check is somebody needs to be fired honestly !!! next week will make 3 weeks ive waited and it will also make a new pay day for wendys . I will leave updates until im paid(another update: it is now February 2nd . i was supposedly have gotten paid JANUARY 22 . 11 days still no paycheck. I was told on Tuesday that my check was fedex in mail and would receive it Thursday never received ( they have been lying and giving me the run around about my check since january 22nd) I have contacted homeoffice , no response. Ive have the district manager Jason’s personal number texted/called/left a voicemail no response from the DISTRICT MANAGER . The general manager is just as clueless has been no new answers or information about my check. they are not trying to pay me i will probably will never receive my check they cam easily go into the safe and give emergency funds and could have been paid me. its almost another pay period for them monday everyone will be getting laid again. PLEASE DO NOT WORK OR EAT AT WENDYS ON RAINBOW DRIVE I DO NOT WAMT THIS TO HAPPEN TO ANYBODY ELSE SO PLEASE DO NOT WORK FOR THESE PEOPLE . I will updates until im paid thats if they pay me(another update: it’s february 4th 13 days almost 2 weeks still haven’t my money from january 22nd . same stuff different day .tomorrow is a new pay period for wendys as in they get paid AGAIN)
Atmosphere: 1
Food: 1
Service: 1
Morning/Lunch Crew is always on it. The night crew really ruins the experience. Tried to call to rectify an error from a mobile order, but they hung up.
Atmosphere: 3
Food: 4
Service: 3
Small town wendy's, so they only have one Frosty machine. I went for the peppermint but they only had the chocolate. How is one to know when they have the peppermint? The app should have told me that peppermint wasn't available?
Atmosphere: 5
Food: 5
Service: 5
Worst service I've ever experienced at a restaurant. Food is con't to fail the Dave test. I'm done!!! If there was a 0 on this scale you'd get it. If I ever get the urge for Wendy's food again I will drive to another city with the hope that surely somewhere there is a responsible franchisee that gives a rip about quality and service. It sure ain't in Rainbow City, AL, so don't waste your time.Parking: Building locked!!drive thru only. Parking lot full of holes, terrible
Food: 1
Service: 1
The restaurant kinda appeared to be closed. Parking lot was completely empty. Drive-thru including the menu was super dark. The lights inside the building were the only indication that it was open.So i wanted ghost pepper fries, but they were out of the sauce. So i decided on queso fries which i must say were DELICIOUS. (I ate them all before i remembered to take a photo. Luckily there were 2 little ones in the corner lol). Thats where the good ended, though. The sweet tea tasted like fabuloso floor cleaner. *dont ask me how I know that flavor**.. I also ordered a daves single deluxe. The lettuce was wilted and tomato was mushy, so i took them off. No big deal. But then i tasted the burgee. It was awful. Threw the entire thing into the garbage. Im not mad. I should have trusted the reviews. But i do have one question.....How in the world can a hamburger taste so bland when there is enough ketchup and mayo on it to dip 958 french fries with some left over. In reality it was close to a 1/8 of a cup. But whatever, even with all the sauce to cover it, the burgers distinct "cardboardy" flavor seeped through. Not good.On a side note, service was quick, maybe a little bit more unprofessional than it should have been. But it was 8pm, the drive thru worker was definitely still a teenager, and i understand lol. They were friendly enough and fast enough.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Wendy’S French Fries
Takes 20 minutes to get your food. The staff all inside playing and flirting with each other. Then gave the wrong order. They Should fire everyone
Restaurantji Recommends
Service was beyond horrible took 20 minutes for one order of nuggets and they weren’t even busy at all one car besides us they were very rude pants hanging down past there butts and you know they have to pull them up so that means touching underwear and touching food also wearing sweatpants and a tshirt that’s too small nobody was wearing Wendy’s shirts or anything they all should be fired and this place shut down finally recieved my nuggets for them to taste old like thy might have been cooked in past few minutes but they tasted horrible and made my stomach hurt this location needs to be shut down asap or a whole new crew before they completely loose business or give people food poisoning even the woman waiting next to us for her food was getting angry with how long it was taking and how rude they all were VERY unprofessional.
Atmosphere: 1
Food: 1
Service: 1
They made me wait 5 minutes before saying anything over the speaker in the drive thru and when someone finally came to it they ask me to be patient that it would a couple of minutes they were doing a shift change. Not the only bad experience but the last time I’ll go back to this
Atmosphere: 1
Food: 2
Service: 1
employees fighting in the background of the speaker and couldn't hear a word the person at the speaker was saying. got our order wrong 3 times.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Wendy
Friendly service and really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili
So I went to the Wendy's on rainbow drive I ordered the spicy chicken sandwich no lettuce no tomato. The food was absolutely amazing and hot The service was fast friendly and awesome.Kaniyaa, was the girl in the drive thru, absolute great attitude,and her smile changed my day, so to her thank you. Only thing I would change is more fries. .. ?if I could give 10 out of 10 I definitely would
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy