This were in Troy alabama, the service were just unbelievable. They all standing around together just looking at you sue to me returning the food .I checked my bag and the salad I ordered had no color nor life.it was bad. Glad I checked my bag before I left..Parking: Smells and looks as of the drop there cooking oil there. Never seen nothing like it..
Atmosphere: 1
Food: 1
Service: 1
Aimee Alexandra Whisler
Excellent sandwich!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Charles McQuerry
Vegetarian options: I especially enjoy the vegetarian egg rolls and Zensation Zalad.Parking: I'm not sure how many slots are there but its an adequate number of them always available.Wheelchair accessibility: Its good and more than accessible. Nothing more to say.
Atmosphere: 5
Service: 5
Tena Webb
I asked for tongue torch sauce on my chicken fingers and they were so dry. I always check my bag but I had a big order so I didn't but it was ok. 7/10 for
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fingerz
Daniel Turbeville
Got canned because I went with my girl to have our new daughter. They were informed at my interview and for several weeks prior to the birthing. They are trying to say I was a no call no show. They knew where I was because I was allowed to leave work to go be with them. When is something like this ok? They took me off the schedule the next day.
Michael Hester
Zaxby's is one of our favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried White Cheddar Bites
Sparky Pikachu
A very consistent place to eat in Troy AL, thier chicken tenders are very good and thier service has been acceptable. Overall a pretty good fast food choice.. I would also like to add that Zaxby's at one point thier drive through was messed up but it had since been fixed.
Atmosphere: 5
Food: 5
Service: 4
Edith Corley
Service is friendly. Drive thru was a little slow. Food exactly as I
My husband and I have visited this location twice recently (8/27/23 and 9/17/23). Both times we ordered online. August 27, we ordered online only to arrive and find that the restaurant had closed early due to staffing shortages. We overlooked this, though, because we received a full refund and a coupon from the main corporate office. Tonight, however, was a different story. I placed an order at 6:56 pm and received a message saying that the food would be ready at 7:08 pm. My husband arrived to pick up the food at this time to find that the dining room - where online orders are typically picked up - was closed. He got in the drive thru and told the employees that we had an online order only to be asked to go park and wait for our food. He waited in the parking lot for another 45 minutes before giving up and leaving. I rarely leave reviews and understand that staffing is difficult these days, but there was no attempt to remedy the situation or an acknowledgment/update that they were still working on the order after 45 minutes of waiting. Just disappointing as we did not receive our food or even the offer of a refund.UPDATE: I received an email from the store manager on 9/18/23. We received a full refund for our order.
We came to zaxbys and the hours say 10:30 and then a woman who probably work there was in her car and said they open at 11:00, this is just false advertising
Nicholas Drivas Jr
Really nice and surprisingly fast!
Atmosphere: 5
Food: 5
Service: 5
Walker C.
Ordered 9 cookies got 3 , had to go in to get rest and when checked after leaving they still shorted me 1.. grrrr..
Atmosphere: 4
Food: 4
Service: 2
MM 2021
I ordered my fav, the Zaxby Club Combo at 7:30pm. I was 1 of 3 cars at the drive thru. Maybe 1 or 2 people were dining inside. There were several employees standing near the cashier. I was super excited. I had been waiting on this meal all day. Why was my sandwich thrown together. The unmelted cheese was hanging off the sandwich. The chicken wasn’t even warm. This was the most disappointing meal I have EVER had at a Zaxby’s restaurant. I just don’t understand what the problem was. I hope this is not a trend. The service was actually too fast. It was definitely rushed for no reason.
Food: 1
Service: 2
Annie Hill
It was 7:30 on Friday night, they didn't have enough food to make 2 chicken tender plates, so no food
This were in Troy alabama, the service were just unbelievable. They all standing around together just looking at you sue to me returning the food .I checked my bag and the salad I ordered had no color nor life.it was bad. Glad I checked my bag before I left..Parking: Smells and looks as of the drop there cooking oil there. Never seen nothing like it..
Atmosphere: 1
Food: 1
Service: 1
Excellent sandwich!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Vegetarian options: I especially enjoy the vegetarian egg rolls and Zensation Zalad.Parking: I'm not sure how many slots are there but its an adequate number of them always available.Wheelchair accessibility: Its good and more than accessible. Nothing more to say.
Atmosphere: 5
Service: 5
I asked for tongue torch sauce on my chicken fingers and they were so dry. I always check my bag but I had a big order so I didn't but it was ok. 7/10 for
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chicken Fingerz
Got canned because I went with my girl to have our new daughter. They were informed at my interview and for several weeks prior to the birthing. They are trying to say I was a no call no show. They knew where I was because I was allowed to leave work to go be with them. When is something like this ok? They took me off the schedule the next day.
Zaxby's is one of our favorite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried White Cheddar Bites
A very consistent place to eat in Troy AL, thier chicken tenders are very good and thier service has been acceptable. Overall a pretty good fast food choice.. I would also like to add that Zaxby's at one point thier drive through was messed up but it had since been fixed.
Atmosphere: 5
Food: 5
Service: 4
Service is friendly. Drive thru was a little slow. Food exactly as I
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Fried Pickles
Their new Philly grill chicken is great ??
Atmosphere: 5
Food: 5
Service: 5
My husband and I have visited this location twice recently (8/27/23 and 9/17/23). Both times we ordered online. August 27, we ordered online only to arrive and find that the restaurant had closed early due to staffing shortages. We overlooked this, though, because we received a full refund and a coupon from the main corporate office. Tonight, however, was a different story. I placed an order at 6:56 pm and received a message saying that the food would be ready at 7:08 pm. My husband arrived to pick up the food at this time to find that the dining room - where online orders are typically picked up - was closed. He got in the drive thru and told the employees that we had an online order only to be asked to go park and wait for our food. He waited in the parking lot for another 45 minutes before giving up and leaving. I rarely leave reviews and understand that staffing is difficult these days, but there was no attempt to remedy the situation or an acknowledgment/update that they were still working on the order after 45 minutes of waiting. Just disappointing as we did not receive our food or even the offer of a refund.UPDATE: I received an email from the store manager on 9/18/23. We received a full refund for our order.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
We came to zaxbys and the hours say 10:30 and then a woman who probably work there was in her car and said they open at 11:00, this is just false advertising
Really nice and surprisingly fast!
Atmosphere: 5
Food: 5
Service: 5
Ordered 9 cookies got 3 , had to go in to get rest and when checked after leaving they still shorted me 1.. grrrr..
Atmosphere: 4
Food: 4
Service: 2
I ordered my fav, the Zaxby Club Combo at 7:30pm. I was 1 of 3 cars at the drive thru. Maybe 1 or 2 people were dining inside. There were several employees standing near the cashier. I was super excited. I had been waiting on this meal all day. Why was my sandwich thrown together. The unmelted cheese was hanging off the sandwich. The chicken wasn’t even warm. This was the most disappointing meal I have EVER had at a Zaxby’s restaurant. I just don’t understand what the problem was. I hope this is not a trend. The service was actually too fast. It was definitely rushed for no reason.
Food: 1
Service: 2
It was 7:30 on Friday night, they didn't have enough food to make 2 chicken tender plates, so no food