I have been there several times and ordered the spinach Stromboli. Both times it has been cold after it was placed in oven. Ziti was
Atmosphere: 3
Food: 3
Service: 4
Chevy S.
Order 2 pizza on Friday online nobody was there will not refund me will not make my food
Austin Ouellette
Place has a few negative reviews, but I’ve been a few times now and had had a positive experience each time. Staff is always nice and friendly, and food is always good. Love the 3 meat strumboli it’s so crispy and good!
Atmosphere: 5
Food: 5
Service: 5
David B.
I don't believe they are aware that they offer online services. First time I ordered online my pizzas set for hours without remorse, refund, or replacements.Last time I ordered Friday night, was charged for pizza, but when I arrived at the location, there was not even one person working? I doubt they refund me as they don't know what happened, and are indifferent to my satisfaction. I believe I need help from the BBB.
David Bailey
Unacceptable, service was poor at pickup. I made online order for latest 7:45pm pickup, and got there to find it had been there for hours. None of the employees knew whose it was, and management refused to remake, or remedy anything. I wanted the freshest possible pizza for my coworkers, but had sincerely apologize for this leftover-style pizza ?
Atmosphere: 1
Food: 1
Service: 1
Nabeel Mahmood
I like Sbarro’s pizza, but every single one of the employees are rude and disrespectful. Most of the time the roasted potatoes and the pizza are burnt. It’s like any of the employee don’t want to work at all or put in any effort that is required at the work place.
Atmosphere: 1
Food: 1
Service: 1
Destiny Grass
Order food from here today was so happy with the food and service!!!! Amy and jereme were the two assisting me and they were very helpful and kind even with it being full on lunch rush! And that's hard to find now a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Slice, Mama's Meatball Pizza, Spaghetti with Meatballs
Iva Deondrae Jordon
We haven’t been in the NWA mall in several years. We were pleasantly surprised at Sbarro. The cleanliness and presentation is what drew us to this restaurant. Not to mention the ladies behind the counter being so kind and friendly. We ordered the cheese pizza, Cesar salad and the tomato cucumber salads. Everything was fresh and so tasty! Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Google user
We got there around 11 am, saw a 3 trades of pizza ready, the lady was busy on phone, came and said it wasn't ready. I was only wanting to order 1 slice. We waited around 20 mins, she did get more stuff out, other customers standing around waiting and no one has been helped. Why say open at 10am or 11am and not be ready to serve customers? We decided to not order as it seems too much of a hassle for the workers.
Pookie
We got there around 11 am, saw a 3 trades of pizza ready, the lady was busy on phone, came and said it wasn't ready. I was only wanting to order 1 slice. We waited around 20 mins, she did get more stuff out, other customers standing around waiting and no one has been helped. Why say open at 10am or 11am and not be ready to serve customers? We decided to not order as it seems too much of a hassle for the workers.
Terrible service at this location. Normally Sbarro is spectacular. DO NOT ORDER full sized pizzas. They don't have the ingredients to actually make them, they just have slices, but their website will let you order it. They will attempt to fashion a weird pizza out of breadstick dough and pasta sauce but it is not what you are thinking. This happened to me, I reached out to management and they have ignored me.
Atmosphere: 1
Food: 1
Service: 1
Craig Stevens
Had perfect service today and also watched the young man working simply excel at people skills. He was kind and polite. I'll be back!
Geoff B.
Quick service at lunch time..ordered the Stromboli combo..the Stromboli was dry and has no ranch nor marinara to dip it in..the Caesar salad was fresh and tasty. First time I tried their food and tbh was not impressed enough to come back
Lorraine Kubeck
Love coming to this location! Always great service, and today was awesome! Vontae took amazing care of our order, got it right the first time, was polite and gave excellent customer service!
Jonathan Taylor
Usually love this place. Good pizza. But today was awful. No ranch, no straws for drinks, and the drinks tasted like straight carbonated water. Hate to see the place going down.
I have been there several times and ordered the spinach Stromboli. Both times it has been cold after it was placed in oven. Ziti was
Atmosphere: 3
Food: 3
Service: 4
Order 2 pizza on Friday online nobody was there will not refund me will not make my food
Place has a few negative reviews, but I’ve been a few times now and had had a positive experience each time. Staff is always nice and friendly, and food is always good. Love the 3 meat strumboli it’s so crispy and good!
Atmosphere: 5
Food: 5
Service: 5
I don't believe they are aware that they offer online services. First time I ordered online my pizzas set for hours without remorse, refund, or replacements.Last time I ordered Friday night, was charged for pizza, but when I arrived at the location, there was not even one person working? I doubt they refund me as they don't know what happened, and are indifferent to my satisfaction. I believe I need help from the BBB.
Unacceptable, service was poor at pickup. I made online order for latest 7:45pm pickup, and got there to find it had been there for hours. None of the employees knew whose it was, and management refused to remake, or remedy anything. I wanted the freshest possible pizza for my coworkers, but had sincerely apologize for this leftover-style pizza ?
Atmosphere: 1
Food: 1
Service: 1
I like Sbarro’s pizza, but every single one of the employees are rude and disrespectful. Most of the time the roasted potatoes and the pizza are burnt. It’s like any of the employee don’t want to work at all or put in any effort that is required at the work place.
Atmosphere: 1
Food: 1
Service: 1
Order food from here today was so happy with the food and service!!!! Amy and jereme were the two assisting me and they were very helpful and kind even with it being full on lunch rush! And that's hard to find now a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Slice, Mama's Meatball Pizza, Spaghetti with Meatballs
We haven’t been in the NWA mall in several years. We were pleasantly surprised at Sbarro. The cleanliness and presentation is what drew us to this restaurant. Not to mention the ladies behind the counter being so kind and friendly. We ordered the cheese pizza, Cesar salad and the tomato cucumber salads. Everything was fresh and so tasty! Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
We got there around 11 am, saw a 3 trades of pizza ready, the lady was busy on phone, came and said it wasn't ready. I was only wanting to order 1 slice. We waited around 20 mins, she did get more stuff out, other customers standing around waiting and no one has been helped. Why say open at 10am or 11am and not be ready to serve customers? We decided to not order as it seems too much of a hassle for the workers.
We got there around 11 am, saw a 3 trades of pizza ready, the lady was busy on phone, came and said it wasn't ready. I was only wanting to order 1 slice. We waited around 20 mins, she did get more stuff out, other customers standing around waiting and no one has been helped. Why say open at 10am or 11am and not be ready to serve customers? We decided to not order as it seems too much of a hassle for the workers.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Terrible service at this location. Normally Sbarro is spectacular. DO NOT ORDER full sized pizzas. They don't have the ingredients to actually make them, they just have slices, but their website will let you order it. They will attempt to fashion a weird pizza out of breadstick dough and pasta sauce but it is not what you are thinking. This happened to me, I reached out to management and they have ignored me.
Atmosphere: 1
Food: 1
Service: 1
Had perfect service today and also watched the young man working simply excel at people skills. He was kind and polite. I'll be back!
Quick service at lunch time..ordered the Stromboli combo..the Stromboli was dry and has no ranch nor marinara to dip it in..the Caesar salad was fresh and tasty. First time I tried their food and tbh was not impressed enough to come back
Love coming to this location! Always great service, and today was awesome! Vontae took amazing care of our order, got it right the first time, was polite and gave excellent customer service!
Usually love this place. Good pizza. But today was awful. No ranch, no straws for drinks, and the drinks tasted like straight carbonated water. Hate to see the place going down.