Krachai Thai Kitchen
3361 W Greenway Rd, Phoenix
(602) 942-0504
Recent Reviews
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I have given them so many chances and they keep screwing up take out orders. If you get a noodle dish, MAKE SURE IT ISN’T JUST DRY SAUCELESS NOODLES cause thats what they serve. Totally lame. Manager refused to correct it or refund it. The woman on the phone tried to cop out by saying “oh pad see yew is usually lighter on the sauce than drunken noodles” and maybe that’s true but we’re talking zero sauce. Not “thin.” None. Not a drop. Sticky dry noodles and unseasoned vegetables. Never ordering from here again. Also their egg rolls suck and they need to talk to their landlord about the plumbing because I have noticed it smelling like sewage inside when picking up 👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Thought of trying something different and new that night and it ended up not being what I expected. Ordered some fancy dishes and ordered some stuff for the kids that was totally not the same how it was explained to me. Ordered the dish with the most seafood meat and it only had 3 shrimp ,4clams, and 2 scallops in it and the noodles were all stuck together. Also ordered wings that on the menu picture were looking like hot wings that ended up being naked wings with some sweet orange sauce on the side. The other dishes were not as good in flavoring and spices. And to top it off I ordered in person and they made me wait an hour before I got my food. I had watched more than 10 door dash ,Uber eats, and different people get their order before mine I even saw 4 families order an eat their complete meal in the restaurant while still waiting. Hope they improve everything in the store . Only person that was happy to take my order and apologize to me for the lateness of my meal was the female there. Thank you female csr.
Atmosphere: 4
Food: 3
Service: 3
I hate her before and the food was just OK but this time it was really not good at all. Not sure what happened in all I ordered was some chicken fried rice and eggrolls, but it had a weird distinctive taste to it. That wasn’t the normal I wasn’t even able to eat my food
Atmosphere: 4
Food: 3
Service: 4
Sylvua was an amazing host
Atmosphere: 5
Food: 5
Service: 5
Their food been over salted so much lately that it drys my mouth out and causes my blood pressure to rise, always changing cooks way less food, and to get extra chili powder or oil and they give hardly any and won't give it to you, always changing days that they are open, use to be good but is extremely bad business and UNHEALTHY FOOD. Sill out on trust pilot and BBB. Don't go there is my advice.
Atmosphere: 2
Food: 1
Service: 1
Food lacked seasoning. Service was slow. Food took a while to come out.
Atmosphere: 3
Food: 3
Service: 2
What I ordered:
Singh beer
Warm small saki
Entrees:
Egg rolls
Pork yellow curry
Came in right when they reopened the same day at 4 pm super quiet and awk haha felt weird making noise on my plate , me I like my curry pieces to be a bit soft, but these are more on the hard side as well as the egg rolls . I thought I was going to have the clear noodles on the inside like I usually get but they did not have that and were the cabbage based type and they were more mushy on the inside, giving a frozen taste on the outside so prob won’t come back but I’m glad I tried them out atleast
Atmosphere: 4
Food: 3
Service: 5
Excellent food, however the wait time is a nightmare and they appear understaffed , or maybe it's just an unusually busy night with tons of door dash/ take out orders.
Atmosphere: 3
Food: 4
Service: 3
I got the lunch special Pad Thai. It came with soup and a spring roll. The soup was served in a small cup which was only a quarter full. It tasted great but there were only three spoonfuls to enjoy. The spring roll was pretty much empty and lacked flavor. The Pad Thai was also quite bland and it was 95% noodles and 5% chicken and egg. No peanut flavor either. The price was right at $9.95 but I'd rather pay more for authentic Thai flavors.
Atmosphere: 4
Food: 3
Service: 5
very authentic food an most deff recommend
Parking: park where u can LOL worth it
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Pad Thai
Restaurantji Recommends
I went there last week and had the best server Maria she was very helpful and answered and questions I had about anything on the menu I feel she deserves a raise that’s how amazing she was she even was super nice to my kids
Kid-friendliness: My kids had soo much fun
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Rolls
Everything is good but the food is oily,but tasty food quality wise and price wise perfect
Parking: When we went,no rush parking available
Kid-friendliness: Yes it’s kids friendly atmosphere
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Green Curry, Pad Thai, Rolls, Spring Roll, Spicy Fried Rice, Chow Mein
I had the Chicken Larb Salad. It was a huge serving, but was nothing I would order again. Service seemed indifferent.
Atmosphere: 4
Food: 3
Service: 3
The place is super slow, only one person runs I had to wait 1 hour for one dish, the place is somewhat dumpy and the service is absolutely horrible, food is ok not the best in town. Highly recommend not going here
Atmosphere: 1
Food: 1
Service: 1
I literally lost control of my bowels after eating the orange chicken and egg rolls here. Beware. They post fake reviews to push down the bad ones.
They have one girl working who is overwhelmed DoorDash orders that she can barely get to the dine in guests.
Atmosphere: 2
Food: 1
Service: 2
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