Puro Gelato

Ice Cream, Frozen Yogurt, Ice Cream Shop

4550 E Cactus Rd, Phoenix
(602) 765-4881

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Reviews for Puro Gelato

Incredibly poor customer service from the manager. Another worker accidentally charged us $25 and when the manager, who we had been standing and waiting for, finally arrived she actually tried to make it seem as if the business had credited us $25 when it was obvious on both sides that this was not the case. Even tried to get security involved and spin the whole situation around on us. Fortunately, the owner eventually gave us our refund but such disappointing and downright rude...read full review
Pure Gelato is located right inside the Paradise Valley Mall. It is right next to the food court. Before buying any gelato from this place, I'd encourage you to look inside the glass and you can see why you shouldn't buy anything from here. The gelato inside the cooler is not turned on high enough. The temperature is set too low and the gelato just keeps melting. That means you end up eating gelato that's been frozen, melted, frozen, melted, etc. Does not taste...read full review
I try to be pretty understanding when it comes to customer service issues in food places, but this place was awful. I went with a friend of mine and ordered a frapacino while she tried samples. It took the man working the counter extra time to even acknowledge us because he was so openly fixated on his phone. The coffee I was given took almost 5 minutes to make, cost almost $5, and consisted entirely of foam with no actual coffee to be found. Saw him go back to his phone again...read full review

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