I’ve been eating here for years. At least 50 times. So I consider myself a good customer. I had dinner 2 nights ago at the bar. I left my retainer behind that I had removed to eat. I called them as soon as I got home and realized I left it. The girl that answered the phone said she went and checked an it was found. It was close to closing time so I decided to go the next day. When I went to pick it up they said they couldn’t find it, but she would talk to the girl I had spoken with when she came in, and call me when it was located. No call of course. So when I called again she said someone must have thrown it away and she was sorry. I had asked her why she didn’t do as asked and put it somewhere safe ? She said she did put it at the bar and didn’t think anyone would mess with it. I was a tad upset to say the least. She was extremely rude and hung up on me. I called back and spoke to a kid named Jordan. I asked to speak to a manager. He said there are none. A busy Friday night and no manager ? He said it wasn’t his problem and have a good day boss and hung up on me as well. The establishment is run by a bunch of rude kids apparently who have zero respect for customers. The fact that he would not let me speak to the person in charge is beyond rude. They have lost a 10 year customer and will lose more customers if they keep up with the bad attitudes and lying. Hard (or sad ) to believe the owners would allow these kids to run their business this way, and without a manager on duty with a bar and restaurant. WOW.
Ronnie Carter
Everything was great except the Philly cheese steak was rather salty. Chicken wings, French dip were great.
Atmosphere: 5
Food: 4
Service: 5
Scott Young
Alanis in bar area was great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pizza and Wings
Donna Bartels
My husband and I just moved here and this little restaurant is our favorite. We tried different Italian dishes and finally got to try the pizza. It all was delicious. We always have great service and the atmosphere is great. Thanks for the waiters,cooks and the staff that greets us at the door. We always feel so comfortable.
Atmosphere: 5
Food: 5
Service: 5
Quejas Dur
I order my food at home, they told me that from 40 minutes to 1 hour, 1 hour and 20 minutes have passed and my food has not yet arrived and the worst thing is that they called to place an order again and the person who understands the call hung up on me like 3 times ???
Food: 5
Vincent Ott
Really great food thank you guys.
Atmosphere: 5
Food: 5
Service: 5
Daniel Whitley
Walked in and waited several minutes to be seated and this was after two different people went to the hostess desk and took orders and didn't even acknowledge me or my wife. When we finally got seated we waited 10 minutes and nobody came. And we sat across from the bar and the bartender was just talking to someone and didn't even acknowledge us neither. Looked like a bunch of teenagers working and could care less about the customers. We grew tired of waiting and just left and weren't even acknowledged by the staff as we left. Horrible experience and ended up at Tailgaiters where we were adequately served and their staff was professional and took pride in their work.
Atmosphere: 1
Service: 1
patrick
Great place to eat. Food is very reasonable and tasty. Great service.
Atmosphere: 5
Food: 5
Service: 5
Lisa Smith
We liked going here when we first moved here but boy has it gone downhill. We were over charged for our side salads by more than $1. $2.99 on the menu but we were charged 3.99 for the one with ranch and 4.98 for the one with Italian.?? When the pizza finally arrived (at least 35+ minutes after being seated and placing the order), we just took it to go. Music playing in the side room was way too loud.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: All Meat Pizza
Lee Pendleton
The first time I went, the calzone was amazing. This time, I ordered calzone (mozzarella, Ricotta, Canadian bacon, GRILLED onions and, mushrooms). There was one bite of ricotta. The rest was bitter fake mozzarella. Onions were raw and STRONG. Marinara had very little taste other than being bitter. Ordered a Tito’s and club Soda with Lime. Got a Tito’s with soda water and the limes were half rotten. Won’t be back.
Garlic bread burnt. Pizza burnt. I've tried it several times with the same outcome. BURNT!
Cher Gray
Food was delicious, our server Jordan was a sweetheart and very knowledgeable and friendly.Music was a tad bit louder than I'd prefer, but our overall experience was Great! We plan on returning again soon!Thank you Encanto, it was great!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baked Ziti, Fettuccini Alfredo in a Bowl
Robert Milone
All the stars tell it like it is, excellent food great service and good atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Donna Milner
EXCELLENT! We had a small party and they were SO accommodating! Milo was overly helpful and showed his integrity helping me order the perfect amount of food.Kelly was attentive and I would highly recommend her for your party or just dinner.I'm a vegetarian and no one else was. White Pizza was SO good. Everyone else was well pleased with wings, sausage and pepperoni. All are planning to come back on their own.We're definitely going back to try the pasta! THANK YOU!Vegetarian options: White Pizza was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Pizza, Sausage Pizza, Pizza and Wings, Mild Traditional Wings
KristinaLee M.
Been ordering from here for over 5 yrs ...I ordered what I always order but things were missing so I called to try ot explain and he says o were out of those...really? So I said maybe next Time let people know so we dont order it? Not only was he laughing he was making remarks as if it was not a big deal so i said he was beimg rude ...when i said this he goes off on a rant saying hes gonna cancel my order? Lol i already had my order and he was screaming and swearing profanity at me ..i loved this place ..there servers ..delivery drivers always nice and great food usually.....I'm not sure who this guy is but I hope the owners see this and realize this dudes throwing away ur long term costumers ... I will not be ordering from then again ...sad
I’ve been eating here for years. At least 50 times. So I consider myself a good customer. I had dinner 2 nights ago at the bar. I left my retainer behind that I had removed to eat. I called them as soon as I got home and realized I left it. The girl that answered the phone said she went and checked an it was found. It was close to closing time so I decided to go the next day. When I went to pick it up they said they couldn’t find it, but she would talk to the girl I had spoken with when she came in, and call me when it was located. No call of course. So when I called again she said someone must have thrown it away and she was sorry. I had asked her why she didn’t do as asked and put it somewhere safe ? She said she did put it at the bar and didn’t think anyone would mess with it. I was a tad upset to say the least. She was extremely rude and hung up on me. I called back and spoke to a kid named Jordan. I asked to speak to a manager. He said there are none. A busy Friday night and no manager ? He said it wasn’t his problem and have a good day boss and hung up on me as well. The establishment is run by a bunch of rude kids apparently who have zero respect for customers. The fact that he would not let me speak to the person in charge is beyond rude. They have lost a 10 year customer and will lose more customers if they keep up with the bad attitudes and lying. Hard (or sad ) to believe the owners would allow these kids to run their business this way, and without a manager on duty with a bar and restaurant. WOW.
Everything was great except the Philly cheese steak was rather salty. Chicken wings, French dip were great.
Atmosphere: 5
Food: 4
Service: 5
Alanis in bar area was great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pizza and Wings
My husband and I just moved here and this little restaurant is our favorite. We tried different Italian dishes and finally got to try the pizza. It all was delicious. We always have great service and the atmosphere is great. Thanks for the waiters,cooks and the staff that greets us at the door. We always feel so comfortable.
Atmosphere: 5
Food: 5
Service: 5
I order my food at home, they told me that from 40 minutes to 1 hour, 1 hour and 20 minutes have passed and my food has not yet arrived and the worst thing is that they called to place an order again and the person who understands the call hung up on me like 3 times ???
Food: 5
Really great food thank you guys.
Atmosphere: 5
Food: 5
Service: 5
Walked in and waited several minutes to be seated and this was after two different people went to the hostess desk and took orders and didn't even acknowledge me or my wife. When we finally got seated we waited 10 minutes and nobody came. And we sat across from the bar and the bartender was just talking to someone and didn't even acknowledge us neither. Looked like a bunch of teenagers working and could care less about the customers. We grew tired of waiting and just left and weren't even acknowledged by the staff as we left. Horrible experience and ended up at Tailgaiters where we were adequately served and their staff was professional and took pride in their work.
Atmosphere: 1
Service: 1
Great place to eat. Food is very reasonable and tasty. Great service.
Atmosphere: 5
Food: 5
Service: 5
We liked going here when we first moved here but boy has it gone downhill. We were over charged for our side salads by more than $1. $2.99 on the menu but we were charged 3.99 for the one with ranch and 4.98 for the one with Italian.?? When the pizza finally arrived (at least 35+ minutes after being seated and placing the order), we just took it to go. Music playing in the side room was way too loud.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: All Meat Pizza
The first time I went, the calzone was amazing. This time, I ordered calzone (mozzarella, Ricotta, Canadian bacon, GRILLED onions and, mushrooms). There was one bite of ricotta. The rest was bitter fake mozzarella. Onions were raw and STRONG. Marinara had very little taste other than being bitter. Ordered a Tito’s and club Soda with Lime. Got a Tito’s with soda water and the limes were half rotten. Won’t be back.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Garlic bread burnt. Pizza burnt. I've tried it several times with the same outcome. BURNT!
Food was delicious, our server Jordan was a sweetheart and very knowledgeable and friendly.Music was a tad bit louder than I'd prefer, but our overall experience was Great! We plan on returning again soon!Thank you Encanto, it was great!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baked Ziti, Fettuccini Alfredo in a Bowl
All the stars tell it like it is, excellent food great service and good atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
EXCELLENT! We had a small party and they were SO accommodating! Milo was overly helpful and showed his integrity helping me order the perfect amount of food.Kelly was attentive and I would highly recommend her for your party or just dinner.I'm a vegetarian and no one else was. White Pizza was SO good. Everyone else was well pleased with wings, sausage and pepperoni. All are planning to come back on their own.We're definitely going back to try the pasta! THANK YOU!Vegetarian options: White Pizza was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Pizza, Sausage Pizza, Pizza and Wings, Mild Traditional Wings
Been ordering from here for over 5 yrs ...I ordered what I always order but things were missing so I called to try ot explain and he says o were out of those...really? So I said maybe next Time let people know so we dont order it? Not only was he laughing he was making remarks as if it was not a big deal so i said he was beimg rude ...when i said this he goes off on a rant saying hes gonna cancel my order? Lol i already had my order and he was screaming and swearing profanity at me ..i loved this place ..there servers ..delivery drivers always nice and great food usually.....I'm not sure who this guy is but I hope the owners see this and realize this dudes throwing away ur long term costumers ... I will not be ordering from then again ...sad