The employees are rude and very distracted by each other more than they pay attention to the customers.
Arnold Arvizu
Professional and clean fast and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Margaret Retherford
Other than giving me the wrong drink, everything was good. Oh, they got the right drink before we finished our meal.
Atmosphere: 5
Food: 5
Service: 5
Kyzyulii
I love this McDonald's they always give me hit food, even if they mess up my order they end up being fast to give me the right order.
Atmosphere: 5
Food: 5
Service: 5
Sabrina Lee
Shake machine wasn't up said 10 minute wait. Waited 15 and still not up.
Rudy
This place is slow lt took 15 minutes for my food to come out on the mobile order.
Atmosphere: 3
Food: 3
Service: 1
A
This place use to be alright but I recently did the drive thru and the way they handed me my food could have been a better experience. The lady left real quick and they didn’t say nothing but left the window open. No “Have a nice day!” Or greeting whatsoever… anyways got home and my cheeseburger bun looked like it was dropped and has some type of stuff on it. I don’t know if it’s mold or dirt of some sort. I also ate a fry that taste like cleaning products so I hope I’m going to be ok. Please do better
Service: 1
Franco Soltero
For my experience, it was a great
Atmosphere: 5
Food: 5
Service: 5
Lizette Velderrain
Never eating in this place ever again, customer service there is horrible, young kids these days don't want to actually work they don't know what work is and the expect better pay!!!! This McDonald's is so disgusting and
Atmosphere: 1
Food: 1
Service: 1
Adrian Galindo
walk in I Ordered at 7:28 I had to go ask if my order was ready at 7:48. It took almost 30 minutes and they still didn't have made there was nobody in line or the drive-thru line employees were in the back singing and dancing. I hope nobody else has the exact same experience.
Way to expensive for the portions that are getting
Atmosphere: 3
Food: 3
Service: 3
Laura Birmingham
McDonald's is way too expensive for what it is.It was $23 for two cheeseburgers one large fry and 2 drinks!I could have paid less at Subway Jersey Mike's Burger King and in and out!And had better food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Cheeseburger
Rachelle
Seats are so uncomfortable, they won't even take your order if you go to the counter they just walk over to the kiosk. It's just
Atmosphere: 2
Food: 3
Service: 2
James Turner
I gave this place five stars simply because the kid working the drive through said the hail Mary prayer to apologize that they were out of a certain item. 10/10 would pray with again.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Big Mac, Cheeseburger, Hamburger
Alexia Aylin
Stay away from the McDonald's location on Valencia and Cardinal. We just had the most ridiculous and horrible experience there this evening. We placed a mobile order and unfortunately my phone was just about to die (Matthew was using is to play with while we were at Raymond's basketball game) so I made sure to screen shot the order information and send it to Ray as proof of purchase when I went to pick it up. So we get there Ray goes inside to get the order and they (shaniece?)claim they can't find the order. I go in and explain the situation show them the 4 to 5 digit code that it shows to use when we pick up and they still claim there is no such order. I ask the woman at the counter Daniella for a charger since they weren't taking my word for it for a $16.00 Happy Meal order...she says they do not have one but then advises I go buy one across the parking lot at the Family Dollar so to appease them and get out of there we buy a charger and plug it in the port she tells me to use doesn't work...big shocker. At this point we have been trying to convince them for over 20 mins so I tell Ray to go get the kids out of the car as we did not intend to leave them there for this long and as soon as Anthony gets out of the car he slips on the gravel outside of his door and lands butt first on a cactus...if you know our family you know Anthony is non verbal Autistic...so he comes into the lobby covered in blood and cactus on his shorts crying and unable to walk...I immediately remove his shorts leaving him standing there without pants, in a pullup bleeding...the two "managers" just stand there and stare at us and at this point I snap and tell them "is this what you want? Are you satisfied with yourselves this whole situation could've been avoided!" Seriously do you think I'm gonna go through all this trouble to scam a multi billion dollar company for 16 dollars?!" Then they have the audacity to threaten to call the police on me for not leaving with the food I paid for so I told her no need I'll be calling and filing a report for the injury he has sustained. The police show up take the statement and I got my case number. I will be requesting video tomorrow from the General Manager otherwise I will be reaching out to a lawyer if they do not find a way to resolve this matter in a sufficient manner. They did not want to give me the General Managers number and were hesitant to provide their names as well. There was one young man who was extremely apologetic and completely empathetic to us and tried to make it right without overstepping his lame managers orders...he provided us with complimentary drinks and offered to try to help us in any way he could, I was grateful for his maturity and level of professionalism and even though he technically couldn't do anything besides listen to us he showed more maturity those two so called managers. Needless to say I managed to get my phone to retain a 1% charge long enough to be able to check in my order to spot 1 and prove those horrible people wrong the manager on duty smiled and laughed and said "oh you go it" and once again I reminded her of how not funny this situation was and to wipe that smirk off off her face. It took every ounce of restraint in my body to hold my composure I hope this never happens to another person by sharing this. FEEL FREE TO SHARE
The employees are rude and very distracted by each other more than they pay attention to the customers.
Professional and clean fast and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Other than giving me the wrong drink, everything was good. Oh, they got the right drink before we finished our meal.
Atmosphere: 5
Food: 5
Service: 5
I love this McDonald's they always give me hit food, even if they mess up my order they end up being fast to give me the right order.
Atmosphere: 5
Food: 5
Service: 5
Shake machine wasn't up said 10 minute wait. Waited 15 and still not up.
This place is slow lt took 15 minutes for my food to come out on the mobile order.
Atmosphere: 3
Food: 3
Service: 1
This place use to be alright but I recently did the drive thru and the way they handed me my food could have been a better experience. The lady left real quick and they didn’t say nothing but left the window open. No “Have a nice day!” Or greeting whatsoever… anyways got home and my cheeseburger bun looked like it was dropped and has some type of stuff on it. I don’t know if it’s mold or dirt of some sort. I also ate a fry that taste like cleaning products so I hope I’m going to be ok. Please do better
Service: 1
For my experience, it was a great
Atmosphere: 5
Food: 5
Service: 5
Never eating in this place ever again, customer service there is horrible, young kids these days don't want to actually work they don't know what work is and the expect better pay!!!! This McDonald's is so disgusting and
Atmosphere: 1
Food: 1
Service: 1
walk in I Ordered at 7:28 I had to go ask if my order was ready at 7:48. It took almost 30 minutes and they still didn't have made there was nobody in line or the drive-thru line employees were in the back singing and dancing. I hope nobody else has the exact same experience.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Way to expensive for the portions that are getting
Atmosphere: 3
Food: 3
Service: 3
McDonald's is way too expensive for what it is.It was $23 for two cheeseburgers one large fry and 2 drinks!I could have paid less at Subway Jersey Mike's Burger King and in and out!And had better food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Cheeseburger
Seats are so uncomfortable, they won't even take your order if you go to the counter they just walk over to the kiosk. It's just
Atmosphere: 2
Food: 3
Service: 2
I gave this place five stars simply because the kid working the drive through said the hail Mary prayer to apologize that they were out of a certain item. 10/10 would pray with again.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Big Mac, Cheeseburger, Hamburger
Stay away from the McDonald's location on Valencia and Cardinal. We just had the most ridiculous and horrible experience there this evening. We placed a mobile order and unfortunately my phone was just about to die (Matthew was using is to play with while we were at Raymond's basketball game) so I made sure to screen shot the order information and send it to Ray as proof of purchase when I went to pick it up. So we get there Ray goes inside to get the order and they (shaniece?)claim they can't find the order. I go in and explain the situation show them the 4 to 5 digit code that it shows to use when we pick up and they still claim there is no such order. I ask the woman at the counter Daniella for a charger since they weren't taking my word for it for a $16.00 Happy Meal order...she says they do not have one but then advises I go buy one across the parking lot at the Family Dollar so to appease them and get out of there we buy a charger and plug it in the port she tells me to use doesn't work...big shocker. At this point we have been trying to convince them for over 20 mins so I tell Ray to go get the kids out of the car as we did not intend to leave them there for this long and as soon as Anthony gets out of the car he slips on the gravel outside of his door and lands butt first on a cactus...if you know our family you know Anthony is non verbal Autistic...so he comes into the lobby covered in blood and cactus on his shorts crying and unable to walk...I immediately remove his shorts leaving him standing there without pants, in a pullup bleeding...the two "managers" just stand there and stare at us and at this point I snap and tell them "is this what you want? Are you satisfied with yourselves this whole situation could've been avoided!" Seriously do you think I'm gonna go through all this trouble to scam a multi billion dollar company for 16 dollars?!" Then they have the audacity to threaten to call the police on me for not leaving with the food I paid for so I told her no need I'll be calling and filing a report for the injury he has sustained. The police show up take the statement and I got my case number. I will be requesting video tomorrow from the General Manager otherwise I will be reaching out to a lawyer if they do not find a way to resolve this matter in a sufficient manner. They did not want to give me the General Managers number and were hesitant to provide their names as well. There was one young man who was extremely apologetic and completely empathetic to us and tried to make it right without overstepping his lame managers orders...he provided us with complimentary drinks and offered to try to help us in any way he could, I was grateful for his maturity and level of professionalism and even though he technically couldn't do anything besides listen to us he showed more maturity those two so called managers. Needless to say I managed to get my phone to retain a 1% charge long enough to be able to check in my order to spot 1 and prove those horrible people wrong the manager on duty smiled and laughed and said "oh you go it" and once again I reminded her of how not funny this situation was and to wipe that smirk off off her face. It took every ounce of restraint in my body to hold my composure I hope this never happens to another person by sharing this. FEEL FREE TO SHARE
Atmosphere: 1
Food: 1
Service: 1