Boston Pizza

Driftwood Mall, 2633 Cliffe Ave, Courtenay
(250) 334-2222

Recent Reviews


food is fair, pizza sauce is quite sour. But didn't expect tip rate starting at 18%. staff very nice but 18% is a bit over? won't come again.

Amy Byles

Ordered food for pickup. It was ready earlier then the email said, which was amazing. We have not had a bad meal yet from Boston Pizza

Peter Conroy

Service was slow even though there were about 10 members of staff on the floor.The lady serving our table took our order , but didn't bring us our drinks for 20 min. In that time we had already ate our starter. And she asked a customer behind me if he wanted a drink and came back with it right away. This spurred me to ask where our drinks were. She said they would be a few minutes. She proceeded to do a lap of the building. Then came back with our drinks. I asked what the problem was. Instead of apologizing she came up with excuse after excuse. She told me she was sweating. I told her that was her job. She ran off crying.Next we had a young blonde server, who slammed my plate on the table and ran away from the table. I asked if I could speak to her manager. She told me she was the manager. I tried to talk to her, but it was pointless. She told me I made the woman fell like she was doing a bad job.We quickly finished up there and left $150 to be treated with such destain. You have 2 options here. Spend your hard earned money on terrible service or make a complaint and you will be subjected to passive aggressiveness bordering on full on aggression. It was awful.I have since tried to call the manager there , but the girls that work there seem to be screening the calls for complaints. Don't eat here.

James W.

Pizza is always pretty good. Service this time was a bust, unexplained charge on the bill, the servers couldn't figure it out. Then the manager came out and (with attitude) told me that it was the price of a pizza topping. The menu listed a price for the pizza and then showed the available toppings for the individual. No listing of additional price and heck it was a one topping 8" pizza and they charged me more for the one topping. Overpriced as usual, always annoys me. Could have done without the attitude as well.


Very fresh, hot, delicious meals. Pasta was full of flavour, fast and friendly service, Large meal portions. Beer Blue Moon was delicious. Chicken pecan salad was very large, good flavour, fresh. Had a good dinner thank-you.

Nick D.

Boston Pizza is one of my go-to restaurants in the valley. Reliable, hot, food with lots of different options to choose from. Have tried almost every food option on the menu and they are all delicious!


Not much Italian flare. Pesto unknown here. No sparkling water or San Peligrino. Bread based menu. Compost heap salads. Nothing much has changed here in 20 years. Great for those keen on high carbs and weight gain. House wine is a merlot for sweet palates (uncertain oxidation time). It may be getting boring. Whilst there is still a line up, Competition could basically displace this hitherto well known restaurant

Ally Reeder

Great staff very kind and good at their jobs, most delicious burger in the city and their pizza bread is to die for and their gravy !!

Kaysie Mercedes

Pizza Royale was just ok. Shrimp on top were overcooked and cold. Side salad was good, more attention to wilted spinach would be appreciated. Didn't finish either.

Gaya L

Super nice service, Wednesday special pizza really good, I also like BBQ chicken wing.I will back again.

Ashley Reynolds

We just had a fantastic evening with our 4 kids. Our server (Manno) was very quick and efficient with all of our needs. Food was out quickly and tasted great! All very generous portions. Very friendly staff coming in and out. Very impressed with the service this evening. Thanks very much!

Jade Duncan

Such an amazing experience here on Tuesday March 22nd for a late lunch around 3PM.It was our first time in 2 years taking our toddler out in public to eat as a family.I didn’t get the Server’s name who was working but she was absolutely lovely.She was very sensitive to the needs of our crazy toddler’s shenanigans and it really did not go unnoticed how accommodating she was.A little kindness goes a long way and it definitely made the experience so enjoyable!Amazing service and the food was hot and tasty.100% recommend this location :)

Sierra Murphy

I ate at Boston Pizza last night with my brother and his friend. As someone with Celiac Disease, eating out can be a hit or miss experience, and more often than not ends up with me being sick, but I was only in town for a short time and wanted to take them to dinner and a movie. The way that the staff and management handled my restrictions was absolutely amazing, like nothing I have received anywhere before. Our waitress was knowledgeable and was able to inform me of what on the menu would be safe for me to have. The manager personally came out to talk to me about why my food was talking longer, because there was cross-contamination. They remade it for me and all my food was outstanding.Thank you to the wonderful waitress, kitchen staff and management for handling this so well, as this is not the normal experience for someone with my disease. Too often do I end up eating a plain salad for dinner, or being told they couldn’t serve me anything when I go out.Thank you all so much for making this one of the best experiences I’ve had at a restaurant since my diagnosis.

Krazy Kanuck

Strike three your out..Big Dipper steak sandwich with fries. Fries were cold. The steak was chunks and ice had shoe leather that was more edible.Out of Angry Orchard cider.. at least the Belgian moon tastes good..

Thomas Grundy

The great thing about Boston pizza is that the food is generally the same at every location and they know how to hire good, enthusiastic employees. The location in Courtenay is no different. Our server was fantastic and she engaged the kids in the food ordering process. Food was cooked very nicely and COVID protocols were being followed by all employees and guests. Was a good night out!

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