Pizza Hut Courtenay

444 Lerwick Rd #403, Courtenay
(250) 338-4980

Recent Reviews

Custom Charger

This Pizza Hut made a 180 change over the years. The people that are in here are amazing at making really great pizzas and are very friendly. They ask questions and make suggestions that are fantastic. Other places are in such a hurry just to get your money and take the order.

Atmosphere: 5

Food: 5

Service: 5

Jane Knight

Consistently awesome! They didn't have a driver to deliver to the hospital instead of leaving us hungry, the gentleman on the phone delivered it personally! You are appreciated! Thank you!

Atmosphere: 5

Food: 5

Service: 5

jane

Even though you guys had no driver, you went out of your way to deliver to the ER..thank you for feeding us to keep us going!

Food: 5

Service: 5

Andy Johnson

Bang for buck it's delicious. Greesy but delicious

Brady Coles

Terrible delivery service. When trying to call wouldn’t answer the phone and had to go down and actually see them ignoring phone calls and doing

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: 2 Medium Pizzas for 27 99

Laura Webster

Would be great to actually get my order or for you to answer your phone instead of listening to the ringing repeatedly.Do no order online, experience consistently

Service: 1

amrit grewal

We ordered two Xtra large pizza with 3 toppings. It tasted fresh even after 30mins. The sauces were fresh in the pizza as well.I had leftovers in the morning and tasted almost fresh after warming it in the oven.I would visit again soon

Atmosphere: 5

Food: 5

Service: 5

Anita Gokstorp

Ordered food 2 hours ago, it’s 50 minute late and it hasn’t even left the store! Half the people staying for dinner already leftI asked for a full refund as I paid in advance and they said all they could do was a 50$ credit for a 110$ order.Edit: now it’s been well over an hour.I understand if it’s busy but why would they quote times that are so inaccurate and then be unaccountable. We have already eaten because people have to get to work. There’s no way we will be able to use this amount of food at this point and while we might have food for tomorrow we will not finish it all and will have to donate it, which wasn’t really in our budget.It does say arrived on the app, but they aren’t answering their phone. We have tried back to back calls for 5 minutes.Edit2: it arrived 1 hour and 25 minutes later than deliver time quoted. Called consistently for 15 minutes no answer.

Food: 1

Service: 1

Tommy Gon

I recently had the unfortunate experience of ordering from Pizza Hut, and I must say it was an absolute disaster from start to finish. I don't normally write reviews, but this experience was so abysmal that I felt compelled to share my frustration.First and foremost, I placed an order for a pepperoni pizza, as it's a classic favorite. However, when my order finally arrived (after an agonizingly long wait), I was met with the horror of receiving a completely different pizza. It was some bizarre concoction with vegetables and pineapple - definitely not what I ordered or wanted. I couldn't believe my eyes!Naturally, I contacted Pizza Hut's customer service to inform them of their egregious error. But instead of apologizing and offering a solution, they had the audacity to blame me for their mistake! They claimed that I had ordered the vegetable and pineapple pizza, despite the fact that my receipt clearly showed the order for a pepperoni pizza. It was like talking to a brick wall.To add insult to injury, when I asked for a refund or at the very least, a replacement for the pizza they messed up, they flat-out refused. Can you believe that? They had the nerve to charge me the full price for the incorrect pizza they sent me and offered no compensation whatsoever. It's as if they were proud of their incompetence and were determined to rob me of my hard-earned money.I'm appalled by Pizza Hut's complete lack of customer service and their willingness to deceive and cheat their customers. I will never order from them again, and I strongly advise anyone reading this review to steer clear of Pizza Hut unless you enjoy wasting your money on incorrect orders and dealing with a company that couldn't care less about customer satisfaction. This experience has left such a sour taste in my mouth that I'll be sticking to local pizzerias from now on, where they know how to treat their customers with respect and integrity.

Atmosphere: 1

Food: 1

Service: 1

Ryan Tinney

I ordered at 5:50. it estimated delivery at 7:20. I received a email asking to review my pizza at 7:30 but still no pizza. I Called at 7:40. Gave them the information they said it would be delivered within 10 minutes or they would have to redo it. No sorry or anything.Pizza finally delivered at 8:50. No discount, no sorry. I am going to look into getting at least my tip refunded. I suggest not ordering from this location.

Atmosphere: 1

Food: 3

Service: 1

Mike Moreton

This location is goated. I've ordered here twice in the last month and food has always slapped hard, counter staff are really pleasant. The key here for me is to use the online ordering service - has never let me down yet. Pay online, then you gotta go and pick it up yourself (if able!) for optimal freshness. I understand some people's frustration with long delivery times but that's not these guys' fault as far as I see it. 5/5, will continue coming here.

karen Anderson

order Pizza for lunch yesterday was very good especially fresh at lunch time (11:30am) the bbq chicken pizza is very good next time I’m going to try it with bacon, the young manager boy yesterday at lunch time was very nice and help me pick a pizza recipe very nice and clean store will come back !

Joyce Jack

We had delivered service was speedy food was average.

Atmosphere: 5

Food: 2

Service: 3

Recommended dishes: Boneless Bites, Large Favourites Deal

J P

It was horrible. Saturday veggie pizza under cooked. Cheese did not melted and all vegetables are super crunchy. Love pizza hut but not this location

J Lennox

Pizza melt was not to my liking. Crust was thin and too crispy

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