The Ultimate Beef Dip is to die for!.... Good food good prices... Kid approved.
Atmosphere: 4
Food: 5
Service: 5
Jennifer De Toro
Waitress was cheerful, unfortunately a few details that caused indifferences or policies left a negative atmosphere between a staff member and customer. Having a smile on your face while making a customer uncomfortable and treated an inconvenience.
Atmosphere: 4
Food: 4
Service: 3
BecauseIam Batmaaan
Prejudice… don’t go there if you’re any colour other than white… just had to leave due to waitress giving ugly looks and rude comments towards my family. Not kid friendly apparently unless it’s just my kids.
Atmosphere: 1
Service: 1
Mike Seinen
The owners are cheap and lazy. How do you get half sausage and half bacon on your order at a RESTAURANT?? I'd say get with the time, but it's just a sign of the time. Almost always great service except for that one server that's worried about "The Rules"... I'd rather get a Costco membership for their $1.50 hot dogs then support the owners and their breakfast dictatorship
Atmosphere: 1
Food: 1
Service: 3
Dean Faak
Used to love this place, its been around forever but the last few visits were just okay and the prices were high, understandable given the building, staffing levels, etc but, high.
Atmosphere: 3
Food: 3
Service: 3
merle langermantel
We love plates great service great food how great where driving from nanaimo.and we love the chocolade after we pay.we will be back.thank you.
R B.
Found it pricey, but the service and food was perfect. The water tasted off.
David Burgis
Generous portions , great staff , fair prices highly recommend a visit we will return again ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Special, Avocado Toast, Scrambled Eggs and Sausage
Sandie Pebernat
The food is delicious, the service is fast and friendly and the homemade jam is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Special
Wade friel
Foods always as expected, and the service is great! Especially this trip as we shared some laughs.
We have been going to Plates for decades, it is our go-to for brunch. The food tastes great, homemade and fresh. The portions are generous and pricing very fair.Service is very good even when they hit peak brunch rush on weekends, the wait staff is quick to refill coffees and kitchen is very efficient.The atmosphere is very original. Lots of decor to look at while you wait - they collect old license plates (thus, the name) and have a vintage gas pump on display.Parking: Parking can get a little tight during peak brunch hours, especially if large parties linger to chat after they eat. It's good to plan ahead and be early or late rather than than arriving in the middle of the Sunday church crew ?Otherwise it's a large lot with easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monte Cristo Sandwich, Chicken Fingers and Fries, Plates Breakfast, Beef Dip, Eggs Benedict, Homemade Jam
Maddie Findlay
Not overly pleased with the experience my family and I had today. Upon arrival it wasn’t terribly busy. The employee who was responsible for seating us said she was going to ask another party if it was okay to seat us at the table beside them because they were close together.. a bit odd considering you’re choosing to eat at a public establishment & there was multiple other tables that could have accommodated our group of 5 comfortably. Once seated, our server seemed a bit rushed to get our order in because there was “a big table behind us.” As we were waiting for our food, my mom had mentioned there was water dripping onto her and decided to let the server know there might be a bit of a leak in the roof, to which she responded “oh we know that’s why we don’t like seating people here” but we were seated there and it wasn’t brought up at all that this may happen? Our food was brought over, my hash brown portion was quite disappointing to say the least, especially when factoring in the cost of the meal, you would expect more than about 10 potato cubes and couple crispy scraps. My moms meal ended up having hair in it, it was brought up and remade promptly, but our server mentioned she would be removing it from the bill. We completed our meals and had our bills brought over to see that the meal with hair was only comped by 50%. When brought up to our server she says “my supervisor said we can only do 50%” which is fine, but if you don’t have authority to make those calls, don’t mislead a customer by saying you’re going to do something you’re not sure about. Also surprised about the price of a “large” soda served to you in a small cup being $4 and not once was a refill of any sort offered on anything other than coffee. This used to be a great place for breakfast, but i’m not certain I will choose to come back.
Atmosphere: 1
Food: 3
Service: 2
JeSsE
Gluten free options are not gluten free. All done in the same fryer/toaster etc.Showed up, realized my wife could not eat there and paid $7.88 for two coffees.Not recommend for people with coeliac disease.
Mishayla Thiessen
Very disappointed in the service of the staff. We are from Grande Prairie Alberta. Came to the island for one day to visit friends. Called ahead and asked what the latest was we could come in to eat, as we were eating and heading back to the ferry same day. They told us as long as we ordered by 5 minutes to 3:00 we would be totally fine. We arrived at 2:30 to a girl who informed us they closed in 30 minutes. We let her know we had called in and they told us as long as we ordered by 3:00 we were fine to eat in. The girl never smiled at us once. Never offered refills on coffee. Was very rude the entire time. And at 3:30 came and told us the entire staff was waiting on us to leave. While we were eating they were vacuuming right by our table. The whole experience was very disappointing as we literally drove to island to see our friends for one day and we were looking forward to a nice lunch out and these girls were talking about us very obviously and being extremely rude. I definitely do not recommend eating at this place.
Atmosphere: 2
Food: 5
Service: 1
Dave Duncan
Excellent food , great atmosphere and an amazing staff are what makes a great restaurant..... and this is definitely a great restaurant. If your ever in courtenay and looking for a casual, and consistently good place to eat. Go to plates !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Plates Breakfast, Hash Browns, Homemade Jam
The Ultimate Beef Dip is to die for!.... Good food good prices... Kid approved.
Atmosphere: 4
Food: 5
Service: 5
Waitress was cheerful, unfortunately a few details that caused indifferences or policies left a negative atmosphere between a staff member and customer. Having a smile on your face while making a customer uncomfortable and treated an inconvenience.
Atmosphere: 4
Food: 4
Service: 3
Prejudice… don’t go there if you’re any colour other than white… just had to leave due to waitress giving ugly looks and rude comments towards my family. Not kid friendly apparently unless it’s just my kids.
Atmosphere: 1
Service: 1
The owners are cheap and lazy. How do you get half sausage and half bacon on your order at a RESTAURANT?? I'd say get with the time, but it's just a sign of the time. Almost always great service except for that one server that's worried about "The Rules"... I'd rather get a Costco membership for their $1.50 hot dogs then support the owners and their breakfast dictatorship
Atmosphere: 1
Food: 1
Service: 3
Used to love this place, its been around forever but the last few visits were just okay and the prices were high, understandable given the building, staffing levels, etc but, high.
Atmosphere: 3
Food: 3
Service: 3
We love plates great service great food how great where driving from nanaimo.and we love the chocolade after we pay.we will be back.thank you.
Found it pricey, but the service and food was perfect. The water tasted off.
Generous portions , great staff , fair prices highly recommend a visit we will return again ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Special, Avocado Toast, Scrambled Eggs and Sausage
The food is delicious, the service is fast and friendly and the homemade jam is fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Breakfast Special
Foods always as expected, and the service is great! Especially this trip as we shared some laughs.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We have been going to Plates for decades, it is our go-to for brunch. The food tastes great, homemade and fresh. The portions are generous and pricing very fair.Service is very good even when they hit peak brunch rush on weekends, the wait staff is quick to refill coffees and kitchen is very efficient.The atmosphere is very original. Lots of decor to look at while you wait - they collect old license plates (thus, the name) and have a vintage gas pump on display.Parking: Parking can get a little tight during peak brunch hours, especially if large parties linger to chat after they eat. It's good to plan ahead and be early or late rather than than arriving in the middle of the Sunday church crew ?Otherwise it's a large lot with easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monte Cristo Sandwich, Chicken Fingers and Fries, Plates Breakfast, Beef Dip, Eggs Benedict, Homemade Jam
Not overly pleased with the experience my family and I had today. Upon arrival it wasn’t terribly busy. The employee who was responsible for seating us said she was going to ask another party if it was okay to seat us at the table beside them because they were close together.. a bit odd considering you’re choosing to eat at a public establishment & there was multiple other tables that could have accommodated our group of 5 comfortably. Once seated, our server seemed a bit rushed to get our order in because there was “a big table behind us.” As we were waiting for our food, my mom had mentioned there was water dripping onto her and decided to let the server know there might be a bit of a leak in the roof, to which she responded “oh we know that’s why we don’t like seating people here” but we were seated there and it wasn’t brought up at all that this may happen? Our food was brought over, my hash brown portion was quite disappointing to say the least, especially when factoring in the cost of the meal, you would expect more than about 10 potato cubes and couple crispy scraps. My moms meal ended up having hair in it, it was brought up and remade promptly, but our server mentioned she would be removing it from the bill. We completed our meals and had our bills brought over to see that the meal with hair was only comped by 50%. When brought up to our server she says “my supervisor said we can only do 50%” which is fine, but if you don’t have authority to make those calls, don’t mislead a customer by saying you’re going to do something you’re not sure about. Also surprised about the price of a “large” soda served to you in a small cup being $4 and not once was a refill of any sort offered on anything other than coffee. This used to be a great place for breakfast, but i’m not certain I will choose to come back.
Atmosphere: 1
Food: 3
Service: 2
Gluten free options are not gluten free. All done in the same fryer/toaster etc.Showed up, realized my wife could not eat there and paid $7.88 for two coffees.Not recommend for people with coeliac disease.
Very disappointed in the service of the staff. We are from Grande Prairie Alberta. Came to the island for one day to visit friends. Called ahead and asked what the latest was we could come in to eat, as we were eating and heading back to the ferry same day. They told us as long as we ordered by 5 minutes to 3:00 we would be totally fine. We arrived at 2:30 to a girl who informed us they closed in 30 minutes. We let her know we had called in and they told us as long as we ordered by 3:00 we were fine to eat in. The girl never smiled at us once. Never offered refills on coffee. Was very rude the entire time. And at 3:30 came and told us the entire staff was waiting on us to leave. While we were eating they were vacuuming right by our table. The whole experience was very disappointing as we literally drove to island to see our friends for one day and we were looking forward to a nice lunch out and these girls were talking about us very obviously and being extremely rude. I definitely do not recommend eating at this place.
Atmosphere: 2
Food: 5
Service: 1
Excellent food , great atmosphere and an amazing staff are what makes a great restaurant..... and this is definitely a great restaurant. If your ever in courtenay and looking for a casual, and consistently good place to eat. Go to plates !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Plates Breakfast, Hash Browns, Homemade Jam