food wasn't what I expected. ordered a simple buddy burger and it was missing half the ingredients. just look at it, where are the onions??
Atmosphere: 4
Food: 2
Service: 4
M Vado
This is the second time I have seen someone making food, walk up to the counter, touch the register and return to make food without washing their hands.I love A&W food - but the unhealthy practices of your staff at this location are absolutely unacceptable.I brought this incident to the person whom I was going to order from (which I never did) and let her know of what I had witnessed. She then went and spoke with the female who was making food with unwashed hands and she just stared at the counter looking for who had said that. So I let her know of what I had seen.Ultimately, if you work in the food industry, I know you provide Food Safety training to your employees, but having this being a recurrent incident in this location makes you question the training, the hiring and the management or ownership.This incident happened on March 17th between 1500 to 1515.
Atmosphere: 1
Food: 1
Service: 1
Olivia Veary
They’re customer service is horrible. I ordered my usual and the employee kept asking me why I order at a&w every day. Which I don’t. She than started asking why I don’t want cheese on my burger and than told me that “ if I ate here everyday I would get sick of it “ I have allergies and I find it extremely rude to ask such personal questions when I am just ordering food. I tried to talk to the manager about it and he ignored what I was saying and excused her behaviour for “upselling “ and that his manager told him too. Which was not what occurred at all. She was being rude and I asked her if she had a problem and she laughed it off… listen to your customers
Atmosphere: 1
Food: 1
Service: 1
C L
My server was incredibly kind!! She was so nice, smiley and made my morning brighter and so much nicer!! After a long drive to the coast!She worked Sunday morning Feb the 18. Her name started with an H. Thank you kind stranger!!! I have never had such nice service before!
Atmosphere: 5
Food: 5
Service: 5
Gurdeep Singh
Excellent service by Vishu,Pooja and komal. It's was the closing time still they had a smile while serving. 5star for there service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Burger and Fries
Ads
A&W is awesome and the best fast food joint across Canada. I used my app discount for a dollar coffee, but the machine was out when I arrived. The server was super nice and so I didn't miss out, they refunded me the total value of a regular coffee.
Mh Buddy
This might be the cleanest and quickest A&W I’ve been to.
Atmosphere: 5
Food: 4
Service: 5
Jerry Fluffington
The beef patty is not fresh.Burger is much worse than other A&W.
Atmosphere: 1
Food: 1
Service: 1
Jerry Mackondy
The beef patty is not fresh.Burger is much worse than other A&W.
Atmosphere: 1
Food: 1
Service: 1
What did Dada buy Today!
Just ordered and the cashier Pookie was rude and unreasonable. Train your staff properly. She also went in the back and gossiped about me with the other staff who immediately looked at me and started laughing. How unpleasant, why hire people that can't be kind and provide service to customers. If it wasn't for us customers she wouldn't have a job.
Pookie needs to go! She is an embarrassment to such a great establishment. I have never experienced such poor communication and lack of respect and customer service. Will NEVER go back here. The staff speak in punjabi about customers and giggle and laugh while starring back at them. Zero respect given to customers. I don't understand why they don't hire and train staff to be polite, and professional.
Atmosphere: 1
Food: 1
Service: 1
Joe Cossiak
Wow just encountered Pookie be extremely rude to the lady in front of me. Such a horrible experience especially in front of her children and then to talk about it with the back end staff. The customer wasn't wrong and Pookie should immediately be let go of her behavior. Such a shame they hire people like her. Staff and service here are horrible
Service: 1
Alysa Chen
I ordered a takeout burrito, but when I opened it in the car, it was completely different from what I ordered. I wonder if it was because they were in a hurry to get off work soon.
Atmosphere: 3
Food: 1
Service: 2
Yalda Kakar
Very bad customer service especially the manager is very rude he didn’t know to serve a customer or how to talk with
food wasn't what I expected. ordered a simple buddy burger and it was missing half the ingredients. just look at it, where are the onions??
Atmosphere: 4
Food: 2
Service: 4
This is the second time I have seen someone making food, walk up to the counter, touch the register and return to make food without washing their hands.I love A&W food - but the unhealthy practices of your staff at this location are absolutely unacceptable.I brought this incident to the person whom I was going to order from (which I never did) and let her know of what I had witnessed. She then went and spoke with the female who was making food with unwashed hands and she just stared at the counter looking for who had said that. So I let her know of what I had seen.Ultimately, if you work in the food industry, I know you provide Food Safety training to your employees, but having this being a recurrent incident in this location makes you question the training, the hiring and the management or ownership.This incident happened on March 17th between 1500 to 1515.
Atmosphere: 1
Food: 1
Service: 1
They’re customer service is horrible. I ordered my usual and the employee kept asking me why I order at a&w every day. Which I don’t. She than started asking why I don’t want cheese on my burger and than told me that “ if I ate here everyday I would get sick of it “ I have allergies and I find it extremely rude to ask such personal questions when I am just ordering food. I tried to talk to the manager about it and he ignored what I was saying and excused her behaviour for “upselling “ and that his manager told him too. Which was not what occurred at all. She was being rude and I asked her if she had a problem and she laughed it off… listen to your customers
Atmosphere: 1
Food: 1
Service: 1
My server was incredibly kind!! She was so nice, smiley and made my morning brighter and so much nicer!! After a long drive to the coast!She worked Sunday morning Feb the 18. Her name started with an H. Thank you kind stranger!!! I have never had such nice service before!
Atmosphere: 5
Food: 5
Service: 5
Excellent service by Vishu,Pooja and komal. It's was the closing time still they had a smile while serving. 5star for there service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Burger and Fries
A&W is awesome and the best fast food joint across Canada. I used my app discount for a dollar coffee, but the machine was out when I arrived. The server was super nice and so I didn't miss out, they refunded me the total value of a regular coffee.
This might be the cleanest and quickest A&W I’ve been to.
Atmosphere: 5
Food: 4
Service: 5
The beef patty is not fresh.Burger is much worse than other A&W.
Atmosphere: 1
Food: 1
Service: 1
The beef patty is not fresh.Burger is much worse than other A&W.
Atmosphere: 1
Food: 1
Service: 1
Just ordered and the cashier Pookie was rude and unreasonable. Train your staff properly. She also went in the back and gossiped about me with the other staff who immediately looked at me and started laughing. How unpleasant, why hire people that can't be kind and provide service to customers. If it wasn't for us customers she wouldn't have a job.
Service: 1
Restaurantji Recommends
Pookie needs to go! She is an embarrassment to such a great establishment. I have never experienced such poor communication and lack of respect and customer service. Will NEVER go back here. The staff speak in punjabi about customers and giggle and laugh while starring back at them. Zero respect given to customers. I don't understand why they don't hire and train staff to be polite, and professional.
Atmosphere: 1
Food: 1
Service: 1
Wow just encountered Pookie be extremely rude to the lady in front of me. Such a horrible experience especially in front of her children and then to talk about it with the back end staff. The customer wasn't wrong and Pookie should immediately be let go of her behavior. Such a shame they hire people like her. Staff and service here are horrible
Service: 1
I ordered a takeout burrito, but when I opened it in the car, it was completely different from what I ordered. I wonder if it was because they were in a hurry to get off work soon.
Atmosphere: 3
Food: 1
Service: 2
Very bad customer service especially the manager is very rude he didn’t know to serve a customer or how to talk with
Atmosphere: 1
Food: 1
Service: 1
Over priced burgers.
Atmosphere: 4
Food: 3
Service: 3