Tim Hortons

3990 Shelbourne St, Victoria
(250) 477-9922

Recent Reviews

Caitlin Elliott

My ice cap cuo had grease all over it. I have sensory issues and it was disgusting to feel the oily cup when it supposed to be a normal feeling cup. The women also called out a jalapeño bagel when she only had my ice capp in her hand... she had to walk to the back and try again wasting my time and everyone else's time while it was busy...

Atmosphere: 4

Food: 2

Service: 1

Shekinah Mamon

It has happened twice now that they give me my order with some of the items missing. I paid both times for those items and did not receive any.

Atmosphere: 3

Food: 1

Service: 1

Sophie Flewwelling

I just wanted to shoutout Josh from this location. Yesterday, one of his co-workers mis-heard me in the drive through (and tbh wasn’t very kind about it and was certain I ordered wrong… I can hear you even in my car lol). I was charged for food I didn’t order and the total was $$$. After I tapped my card, I realized the order was wrong. Josh did the MOST for me. The register machine wouldn’t refund me and Josh was willing to try everything before alternative options (like a gift card). Josh + the co-worker with a beard… legends! Your costumer service skills are top-notch and deserve some recognition.

Service: 5

Shaw Miles

Relatively nice looking restaurant however serivice and food is just not there.

Atmosphere: 3

Food: 1

Service: 1

Dryden Bryson

Crazy fast and food was properly assembled can't ask for much

Atmosphere: 4

Food: 4

Service: 5

Tahlia Meglic

Yummy food nice peopleVegetarian options: Rice boul veggie is very yummyKid-friendliness: Kids love it it's a nice environmentWheelchair accessibility: No stairs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

John “Jay” McGowan

A little scruffy after the lunchtime rush but otherwise a good Time Horton's location.

Atmosphere: 4

Food: 4

Service: 5

Lourdes Palencia

Went here two mornings in a row just to grab hot chocolate in drive thru. They’ve been serving watery hot chocolate. Very disappointing.

Atmosphere: 2

Food: 1

Service: 2

Yuwei Liu

There was a mix-up with our order, and despite our request, the server was unwilling to correct it. We ordered one medium and one small tea, but received two smalls instead. Her attitude was disappointing, leaving us hesitant to even give a one-star rating.

Atmosphere: 1

Food: 1

Service: 1

Superkitty

Always a great place for a snack and

Atmosphere: 4

Food: 4

Service: 3

Grace Lampard

If you have an online order in the middle of the rush it’s still a priority my wrap came soggy and falling apart because they rushed making my order… a lovely cashier came and checked because she noticed. Sometimes it’s good if you get in there before the rush but if you don’t stick to donuts. Spent 10 bucks on food that’s falling apart, and the wedges aren’t full very disappointing.

Atmosphere: 3

Food: 3

Service: 3

Andres Camara

Super slow service. Always short of staff. Long lines and long waiting

Food: 5

Service: 1

Donald Pope

I find since Alex sold the chain staff is disgruntled...I understand concerns but realize where our world is heading!!!...more money in fewer hands...as is said the rich get richer and the poor get poorer...a very sad case to say the least!!!!!

Atmosphere: 4

Food: 4

Service: 5

Dawson C.

Donut selection at night is scarce and has abysmal options. Service is fast and workers are good, but organized and prep has just faded over time.

GWoo

Seems to have had a renovation since the last time

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Classic Donuts, Donuts

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