I got the taro tea which was good but the boba was a bit warm and I guess I got low ice (I got whatever the cashier recommended) so together it made it so the drink was kind of lukewarm. I enjoyed the drink and experience but I'm not sure if I'd come back, at least for the full price of ~$6.50 for the small. Maybe I'd return for the BoGo. The ambiance is fine, very clean but a bit empty and sterile. Not a negative experience by any means (I enjoyed my drink), but I'm not sure if I'd return.
Stefan T.
Large seating areas with huge counter space. Bright and big interior. Perfect for reading a newspaper. Buy one get one half off at 6pm. The ambiance is a highlight here. It isn't as comfortable or cozy as a Starbucks but it is a pleasant place to be in. Very clean and big windows and good lighting. Countertops are the biggest I've ever seen. Usually if you sit at the window its a small one foot counter or table - here it is 3x that width. Perfect for reading a newspaper or spreading out a lot of paperwork. Convenient as there is an old school news stand nearby. Buy one get one half off at 6pm. I like the concept. It is moving inventory before they close instead of probably dumping it down the sink. I'd like to see bakeries do this too at the end of the day. If I buy a donut that is 12 hours old at 6pm half off would make sense - its no longer fresh and it probably keeps it out of the trash. Park Street has metered parking and there is a garage. Not the best situation but if you park your car and visit a few different points of interest its a pleasant experience.
Jason H.
I usually come here during happy hour from 6pm - 8pm. Its no longer buy one get one free. There was a sign next to the register that said starting 8/1/2023 it's now buy one get one 50% off. Not that great of a deal anymore. Usually there's a line for happy hour but today there was hardly anyone inside.The cashier Ryan was awesome. He was very friendly and knowledgeable of the drinks. We got our drinks within minutes of ordering. Couldn't have asked for better service. Me and my friend both wanted the strawberry kanten jelly milk tea and it was delicious. I thought it was the perfect dessert after dinner.This place has a nice laid back atmosphere. Other than the 2 empty cups someone left behind on one of the tables I thought they did a good job of keeping the place clean.
Min C.
I'm very mixed about this place, but I think it's closer to "may come back" vs not. I'd say the biggest draw is sanitation & food (aka waffles).Let's start with pros:- Large seating area- Good number of outlets available- Fast free wifi- Great happy hour deal (6-8pm everyday) BOGO drinksThis place has all the qualities of "Good for Working" except the music is pretty loud so maybe bring noise cancelling ones or jive with the music (got lucky last time, the playlist was just like mine).Okay, cons:- my experience with mochi wafflesI was about the 2nd person out of a long line as soon as happy hour began at 6pm. I heard all the hot foods coming out but my mochi waffles were never called. So after 15 mins of waiting, I went up to the counter. Took them a minute to tell me that they will call my name when it's ready. When I added it's been 15 minutes, they said we'll check on it. It comes out soon after - I receive two modest size waffles that clearly looks undercooked and burnt bits sprinkled all over. I assume it was sitting in the machine for a while cause it was also not warm.- gloves or no gloves?This might be cause I just learned about food safety and became a bit of a germophobe after taking a microbiology class, but I think using one's phone in between work WITHOUT changing gloves pretty much defeats the purpose of wearing one? I guess it protects ones hands but not the food or drink. I think the items I am consuming I didn't have too much of a gross factor (drinks, for instance, the touched part is usually just the cup), but just to note.
Jennifer E.
5 stars. Gong Cha has amazing service and lots of seats. Lots of food/drink options. There's nothing bad about this place. For sure recommend.
Nguyễn T.
Your drink is very refreshing and invigorating, a delightful choice for quenching my thirst
Jenny H.
Ordered a strawberry milk tea. The girl that made my drink was honestly careless. There was strawberry syrup coating the OUTSIDE of the cup. I used many napkins to wipe it down... asked her if she had a wet towel just wipe it down. She said she don't have any so I asked again in case she didn't hear me right and pointed at how sticky the cup was. She walked away from me to make the next drink. She was the only unpleasant experience about this place... I had to go to the bathroom and literally wash the outside of my cup. I have never ever evvvvvvver had to do that in my life at a boba place. I did not want my car to have strawberry syrup in the cup holder... and she could have just done the bare minimum of wiping the cup BEFORE or just aiming the strawberry syrup directly into the cup.... I got 0% ice and sugar. Not too sweet but she put too much syrup in it that I can't even taste the tea. Boba quality is ok. The popcorn chicken was good but not good enough to save this review. But for the popcorn chicken I will give them a two star review.
Hsiu C.
Peach affogato that was made wrong in the first place. They reused the drink to fulfill my order. Icy drink is now watery.Was offer a remake again, but that's not the point. Should not have reused in the first place. Just want to give some customer feedback for further customer experience
Love that they have bogo at nights! We got the matcha and jasmine milk tea. They definitely did not skimp on the boba, which I appreciated. I thought the matcha flavor was on the lighter side, especially when the ice started to melt and water down the drink. The jasmine milk tea was good. With the bogo, the drinks were worth, but I probably wouldn't pay for both at full price unless I needed a boba fix. Service is quick, and the location is very convenient as it is close by to a lot of restaurants.
Janice B
Bad service, drinks are okay. I’ve been here often and every time I get frosty, nasty attitudes even with being sure to say please and thank you etc. Last time I went I stood at the register with no one in the store and the two people behind the counter just ignored me for an uncomfortably long time. Really bizarre and awkward, super annoying. The lady who entered while I was waiting got smiles and joked with the same cashier. Let’s just say the biggest difference between that customer and me is how melanated I am. I’ll go elsewhere from now on.
Andie Neufeld
don’t do it
Atmosphere: 1
Food: 1
Service: 1
Aaron Zhuo
BOGO all drinks everyday 6-8pm, equal or lesser value
Nathan Wobbe
The popcorn chicken is insane good and a very large portion for the price. It's a bit confusing to get your order as there are two counters and the one that food comes out at is kind of tucked away from where we were sitting so we didn't hear them call our order when it was up. But seriously THAT POPCORN CHICKEN ?
Should update the online menu
The boba is not fresh and sticking together.
Atmosphere: 5
Food: 2
Service: 5
I got the taro tea which was good but the boba was a bit warm and I guess I got low ice (I got whatever the cashier recommended) so together it made it so the drink was kind of lukewarm. I enjoyed the drink and experience but I'm not sure if I'd come back, at least for the full price of ~$6.50 for the small. Maybe I'd return for the BoGo. The ambiance is fine, very clean but a bit empty and sterile. Not a negative experience by any means (I enjoyed my drink), but I'm not sure if I'd return.
Large seating areas with huge counter space. Bright and big interior. Perfect for reading a newspaper. Buy one get one half off at 6pm. The ambiance is a highlight here. It isn't as comfortable or cozy as a Starbucks but it is a pleasant place to be in. Very clean and big windows and good lighting. Countertops are the biggest I've ever seen. Usually if you sit at the window its a small one foot counter or table - here it is 3x that width. Perfect for reading a newspaper or spreading out a lot of paperwork. Convenient as there is an old school news stand nearby. Buy one get one half off at 6pm. I like the concept. It is moving inventory before they close instead of probably dumping it down the sink. I'd like to see bakeries do this too at the end of the day. If I buy a donut that is 12 hours old at 6pm half off would make sense - its no longer fresh and it probably keeps it out of the trash. Park Street has metered parking and there is a garage. Not the best situation but if you park your car and visit a few different points of interest its a pleasant experience.
I usually come here during happy hour from 6pm - 8pm. Its no longer buy one get one free. There was a sign next to the register that said starting 8/1/2023 it's now buy one get one 50% off. Not that great of a deal anymore. Usually there's a line for happy hour but today there was hardly anyone inside.The cashier Ryan was awesome. He was very friendly and knowledgeable of the drinks. We got our drinks within minutes of ordering. Couldn't have asked for better service. Me and my friend both wanted the strawberry kanten jelly milk tea and it was delicious. I thought it was the perfect dessert after dinner.This place has a nice laid back atmosphere. Other than the 2 empty cups someone left behind on one of the tables I thought they did a good job of keeping the place clean.
I'm very mixed about this place, but I think it's closer to "may come back" vs not. I'd say the biggest draw is sanitation & food (aka waffles).Let's start with pros:- Large seating area- Good number of outlets available- Fast free wifi- Great happy hour deal (6-8pm everyday) BOGO drinksThis place has all the qualities of "Good for Working" except the music is pretty loud so maybe bring noise cancelling ones or jive with the music (got lucky last time, the playlist was just like mine).Okay, cons:- my experience with mochi wafflesI was about the 2nd person out of a long line as soon as happy hour began at 6pm. I heard all the hot foods coming out but my mochi waffles were never called. So after 15 mins of waiting, I went up to the counter. Took them a minute to tell me that they will call my name when it's ready. When I added it's been 15 minutes, they said we'll check on it. It comes out soon after - I receive two modest size waffles that clearly looks undercooked and burnt bits sprinkled all over. I assume it was sitting in the machine for a while cause it was also not warm.- gloves or no gloves?This might be cause I just learned about food safety and became a bit of a germophobe after taking a microbiology class, but I think using one's phone in between work WITHOUT changing gloves pretty much defeats the purpose of wearing one? I guess it protects ones hands but not the food or drink. I think the items I am consuming I didn't have too much of a gross factor (drinks, for instance, the touched part is usually just the cup), but just to note.
5 stars. Gong Cha has amazing service and lots of seats. Lots of food/drink options. There's nothing bad about this place. For sure recommend.
Your drink is very refreshing and invigorating, a delightful choice for quenching my thirst
Ordered a strawberry milk tea. The girl that made my drink was honestly careless. There was strawberry syrup coating the OUTSIDE of the cup. I used many napkins to wipe it down... asked her if she had a wet towel just wipe it down. She said she don't have any so I asked again in case she didn't hear me right and pointed at how sticky the cup was. She walked away from me to make the next drink. She was the only unpleasant experience about this place... I had to go to the bathroom and literally wash the outside of my cup. I have never ever evvvvvvver had to do that in my life at a boba place. I did not want my car to have strawberry syrup in the cup holder... and she could have just done the bare minimum of wiping the cup BEFORE or just aiming the strawberry syrup directly into the cup.... I got 0% ice and sugar. Not too sweet but she put too much syrup in it that I can't even taste the tea. Boba quality is ok. The popcorn chicken was good but not good enough to save this review. But for the popcorn chicken I will give them a two star review.
Peach affogato that was made wrong in the first place. They reused the drink to fulfill my order. Icy drink is now watery.Was offer a remake again, but that's not the point. Should not have reused in the first place. Just want to give some customer feedback for further customer experience
Restaurantji Recommends
Love that they have bogo at nights! We got the matcha and jasmine milk tea. They definitely did not skimp on the boba, which I appreciated. I thought the matcha flavor was on the lighter side, especially when the ice started to melt and water down the drink. The jasmine milk tea was good. With the bogo, the drinks were worth, but I probably wouldn't pay for both at full price unless I needed a boba fix. Service is quick, and the location is very convenient as it is close by to a lot of restaurants.
Bad service, drinks are okay. I’ve been here often and every time I get frosty, nasty attitudes even with being sure to say please and thank you etc. Last time I went I stood at the register with no one in the store and the two people behind the counter just ignored me for an uncomfortably long time. Really bizarre and awkward, super annoying. The lady who entered while I was waiting got smiles and joked with the same cashier. Let’s just say the biggest difference between that customer and me is how melanated I am. I’ll go elsewhere from now on.
don’t do it
Atmosphere: 1
Food: 1
Service: 1
BOGO all drinks everyday 6-8pm, equal or lesser value
The popcorn chicken is insane good and a very large portion for the price. It's a bit confusing to get your order as there are two counters and the one that food comes out at is kind of tucked away from where we were sitting so we didn't hear them call our order when it was up. But seriously THAT POPCORN CHICKEN ?
Atmosphere: 4
Food: 5
Service: 3