Recommended dishes: Birthday Cake, Chocolate Pecan, Tart, Fruit Basket Cake
Maggie R.
The Princess Cake I recently ordered was terrible. I'd ordered one from the Hopkins Street Bakery before and it was fantastic. This time, the layers of sponge cake were so soggy that the cake fell apart when cut into. The layer of marzipan on top was so thin I could hardly taste it. When I called to complain, the man at the counter simply apologized. I asked him to please relay my feedback to the baker. I don't like writing negative reviews for small businesses, but I don't want anyone else to have the same disappointment. I suspect they have a new baker, judging from another 2023 review. First-world problem, I know....
Em Hooper
Great eclairs. The staff is friendly and helpful, the service is excellent,
Jessica V.
This place is delicious Have used for yearsFamily birthday cake favorit.
Ben Raphael
My family and I have been customers of Hopkins Street Bakery for many years. Unfortunately we had such a bad experience with their cupcakes for our daughter’s birthday that we have to leave this feedback so other people can avoid the same mistake.Long story short, we ordered 20 cupcakes on Friday for a Sunday AM pickup because all the cupcake specific bakeries would not open early enough for our party Sunday AM and we wanted fresh treats. Great news is that Hopkins opens on Sundays at 7:30 in the morning and we have always loved their fresh birthday cakes with fresh fruit so we figured the cupcakes would be tasty also.Unfortunately, we were very wrong. When we placed the order Friday afternoon, the person taking our order was hesitant to commit, which should have been a solid warning sign. At first, he said he might not be able to do it but when I told him we only needed 20 and we were fine with half chocolate and half vanilla rather than any more complicated orders like red velvet or strawberry. He said it would probably work, but if, for some reason they weren’t able to make the order they would call me on Saturday. I was grateful.Fast forward to Sunday, the pick up went fine, but these cupcakes were incredibly dry cake, and the frosting was so dense and gummy that the cupcakes were inedible. The frosting was so gummy that we could not get the birthday candle out of one without the ganache lump pulling off the top as well. You can tell a cupcake is not very good when none of the kids are able to eat their first let alone ask for a second. Not to mention, these cupcakes were not particularly cheap at four dollars each.Before posting this review, I relayed my feedback to the shop manager directly and and he instead of listening, he focused on debating with me about the quality of the cupcake, their 30 year-old unchanged recipe, and how his baker stayed over time to make my order. I told him that if the order was problematic, we had expected to receive a phone call Saturday with a cancellation but we never got a call so we assumed it wasn’t a problem. He offered to “throw in a couple cookies” next time I buy something at the shop. Pretty disappointing.Frankly, we would have been better off with mass produced Whole Foods cupcakes. We always want to always support local businesses but after this experience, I do not intend to come back to Hopkins. Many other options out there that would have tasted better even one-day old compared to these.At least the cupcakes look nice. I’m including a photo of all of the untouched ones. Not pictured are the cupcakes that were thrown out at the party after a bite or two.
Ben R.
My family and I have been customers of Hopkins Street Bakery for many years. Unfortunately we had such a bad experience with their cupcakes for our daughter's birthday that we have to leave this feedback so other people can avoid the same mistake. Long story short, we ordered 20 cupcakes on Friday for a Sunday AM pickup because all the cupcake specific bakeries would not open early enough for our party Sunday AM and we wanted fresh treats. Great news is that Hopkins opens on Sundays at 7:30 in the morning and we have always loved their fresh birthday cakes with fresh fruit so we figured the cupcakes would be tasty also. Unfortunately, we were very wrong. When we placed the order Friday afternoon, the person taking our order was hesitant to commit, which should have been a solid warning sign. At first, he said he might not be able to do it but when I told him we only needed 20 and we were fine with half chocolate and half vanilla rather than any more complicated orders like red velvet or strawberry. He said it would probably work, but if, for some reason they weren't able to make the order they would call me on Saturday. I was grateful. Fast forward to Sunday, the pick up went fine, but these cupcakes were incredibly dry cake, and the frosting was so dense and gummy that the cupcakes were inedible. The frosting was so gummy that we could not get the birthday candle out of one without the ganache lump pulling off the top as well. You can tell a cupcake is not very good when none of the kids are able to eat their first let alone ask for a second. Not to mention, these cupcakes were not particularly cheap at four dollars each. Before posting this review, I relayed my feedback to the shop manager directly and and he instead of listening, he focused on debating with me about the quality of the cupcake, their 30 year-old unchanged recipe, and how his baker stayed over time to make my order. I told him that if the order was problematic, we had expected to receive a phone call Saturday with a cancellation but we never got a call so we assumed it wasn't a problem. He offered to "throw in a couple cookies" next time I buy something at the shop. Pretty disappointing.Frankly, we would have been better off with mass produced Whole Foods cupcakes. We always want to always support local businesses but after this experience, I do not intend to come back to Hopkins. Many other options out there that would have tasted better even one-day old compared to these.At least the cupcakes look nice. I'm including a photo of all of the untouched ones. Not pictured are the cupcakes that were thrown out at the party after a bite or two.
Christine F.
I work nearby and stop in here when I want a little treat and maybe some coffee. I'm always amazed by their selection. I've had some pastries and while they're not extraordinary, they get the job done.
Ethan Z.
This place is the bomb!!! The best bakery in Albany. You guys should try it! Great service
EM H.
The cakes and cookies are ok delicious, but the only problem is the service. I went there to purchase a cake yesterday, I had an extremely bad experience. I went inside and no one was at the front, then a boy came out with a pissed face, I didn't even want to greet him, but my mom so wanted to buy the cake that was why I didn't leave. While I was showing him which cake we want, he was focusing on his phone and I had to "excuse me" for couple time to get his attention and service. When we pay, I was really pissed by his attitude, he hardly pointed at the machine to "show" us how to pay, and kept looking if we pay him tips. I was so surprised for such service in this small bakery. Tbh, I don't think I will go again because I don't think we are welcome.
I would be happy to see some people of color working there. Not just Latinos. Have they ever had an African American working at your place? No thanks! I will not be returning to this bakery. Please add a little dark chocolate to your business and I'm not talking about pastry's.
Claudia G.
It'd be nice to have a phone number that isn't disconnected. To talk to someone. Update numbering.
Christine G.
Hopkins Street Bakery made the most delicious strawberry cake for my daughter's 17th birthday. Thanks for making her day so special!
David and Lisa Chavez
Small chocolate cake for $50 that was not edible plus they spelled my daughter’s name wrong. You had one job, one job!
Juanita Lerma
Their carrot cake is so freaking good! I hate the "M" word, but the cake is the opposite of dry & it has pineapple pieces in it. The cream cheese frosting is perfect. Not too sweet & it's dense. The coffee almond cookies are bomb too!
Killer
Food: 5
Bakery place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Chocolate Pecan, Tart, Fruit Basket Cake
The Princess Cake I recently ordered was terrible. I'd ordered one from the Hopkins Street Bakery before and it was fantastic. This time, the layers of sponge cake were so soggy that the cake fell apart when cut into. The layer of marzipan on top was so thin I could hardly taste it. When I called to complain, the man at the counter simply apologized. I asked him to please relay my feedback to the baker. I don't like writing negative reviews for small businesses, but I don't want anyone else to have the same disappointment. I suspect they have a new baker, judging from another 2023 review. First-world problem, I know....
Great eclairs. The staff is friendly and helpful, the service is excellent,
This place is delicious Have used for yearsFamily birthday cake favorit.
My family and I have been customers of Hopkins Street Bakery for many years. Unfortunately we had such a bad experience with their cupcakes for our daughter’s birthday that we have to leave this feedback so other people can avoid the same mistake.Long story short, we ordered 20 cupcakes on Friday for a Sunday AM pickup because all the cupcake specific bakeries would not open early enough for our party Sunday AM and we wanted fresh treats. Great news is that Hopkins opens on Sundays at 7:30 in the morning and we have always loved their fresh birthday cakes with fresh fruit so we figured the cupcakes would be tasty also.Unfortunately, we were very wrong. When we placed the order Friday afternoon, the person taking our order was hesitant to commit, which should have been a solid warning sign. At first, he said he might not be able to do it but when I told him we only needed 20 and we were fine with half chocolate and half vanilla rather than any more complicated orders like red velvet or strawberry. He said it would probably work, but if, for some reason they weren’t able to make the order they would call me on Saturday. I was grateful.Fast forward to Sunday, the pick up went fine, but these cupcakes were incredibly dry cake, and the frosting was so dense and gummy that the cupcakes were inedible. The frosting was so gummy that we could not get the birthday candle out of one without the ganache lump pulling off the top as well. You can tell a cupcake is not very good when none of the kids are able to eat their first let alone ask for a second. Not to mention, these cupcakes were not particularly cheap at four dollars each.Before posting this review, I relayed my feedback to the shop manager directly and and he instead of listening, he focused on debating with me about the quality of the cupcake, their 30 year-old unchanged recipe, and how his baker stayed over time to make my order. I told him that if the order was problematic, we had expected to receive a phone call Saturday with a cancellation but we never got a call so we assumed it wasn’t a problem. He offered to “throw in a couple cookies” next time I buy something at the shop. Pretty disappointing.Frankly, we would have been better off with mass produced Whole Foods cupcakes. We always want to always support local businesses but after this experience, I do not intend to come back to Hopkins. Many other options out there that would have tasted better even one-day old compared to these.At least the cupcakes look nice. I’m including a photo of all of the untouched ones. Not pictured are the cupcakes that were thrown out at the party after a bite or two.
My family and I have been customers of Hopkins Street Bakery for many years. Unfortunately we had such a bad experience with their cupcakes for our daughter's birthday that we have to leave this feedback so other people can avoid the same mistake. Long story short, we ordered 20 cupcakes on Friday for a Sunday AM pickup because all the cupcake specific bakeries would not open early enough for our party Sunday AM and we wanted fresh treats. Great news is that Hopkins opens on Sundays at 7:30 in the morning and we have always loved their fresh birthday cakes with fresh fruit so we figured the cupcakes would be tasty also. Unfortunately, we were very wrong. When we placed the order Friday afternoon, the person taking our order was hesitant to commit, which should have been a solid warning sign. At first, he said he might not be able to do it but when I told him we only needed 20 and we were fine with half chocolate and half vanilla rather than any more complicated orders like red velvet or strawberry. He said it would probably work, but if, for some reason they weren't able to make the order they would call me on Saturday. I was grateful. Fast forward to Sunday, the pick up went fine, but these cupcakes were incredibly dry cake, and the frosting was so dense and gummy that the cupcakes were inedible. The frosting was so gummy that we could not get the birthday candle out of one without the ganache lump pulling off the top as well. You can tell a cupcake is not very good when none of the kids are able to eat their first let alone ask for a second. Not to mention, these cupcakes were not particularly cheap at four dollars each. Before posting this review, I relayed my feedback to the shop manager directly and and he instead of listening, he focused on debating with me about the quality of the cupcake, their 30 year-old unchanged recipe, and how his baker stayed over time to make my order. I told him that if the order was problematic, we had expected to receive a phone call Saturday with a cancellation but we never got a call so we assumed it wasn't a problem. He offered to "throw in a couple cookies" next time I buy something at the shop. Pretty disappointing.Frankly, we would have been better off with mass produced Whole Foods cupcakes. We always want to always support local businesses but after this experience, I do not intend to come back to Hopkins. Many other options out there that would have tasted better even one-day old compared to these.At least the cupcakes look nice. I'm including a photo of all of the untouched ones. Not pictured are the cupcakes that were thrown out at the party after a bite or two.
I work nearby and stop in here when I want a little treat and maybe some coffee. I'm always amazed by their selection. I've had some pastries and while they're not extraordinary, they get the job done.
This place is the bomb!!! The best bakery in Albany. You guys should try it! Great service
The cakes and cookies are ok delicious, but the only problem is the service. I went there to purchase a cake yesterday, I had an extremely bad experience. I went inside and no one was at the front, then a boy came out with a pissed face, I didn't even want to greet him, but my mom so wanted to buy the cake that was why I didn't leave. While I was showing him which cake we want, he was focusing on his phone and I had to "excuse me" for couple time to get his attention and service. When we pay, I was really pissed by his attitude, he hardly pointed at the machine to "show" us how to pay, and kept looking if we pay him tips. I was so surprised for such service in this small bakery. Tbh, I don't think I will go again because I don't think we are welcome.
Restaurantji Recommends
I would be happy to see some people of color working there. Not just Latinos. Have they ever had an African American working at your place? No thanks! I will not be returning to this bakery. Please add a little dark chocolate to your business and I'm not talking about pastry's.
It'd be nice to have a phone number that isn't disconnected. To talk to someone. Update numbering.
Hopkins Street Bakery made the most delicious strawberry cake for my daughter's 17th birthday. Thanks for making her day so special!
Small chocolate cake for $50 that was not edible plus they spelled my daughter’s name wrong. You had one job, one job!
Their carrot cake is so freaking good! I hate the "M" word, but the cake is the opposite of dry & it has pineapple pieces in it. The cream cheese frosting is perfect. Not too sweet & it's dense. The coffee almond cookies are bomb too!