The service has taken a nosedive. In an effort, I assume, to prevent folks from stealing drinks and food off the counter, they’ve stopped calling out names once the orders are ready. But how do you know your order is ready? You have to ask the espresso bar apparently. But there are lots of folks just standing around waiting, and nothing happening, and plenty of orders ready.The espresso bar is swamped with work. Hardly looks up from what they’re doing. Every once in a while they will look up and be able to get one or two orders to the customer but then go back to work.One customer went to the ordering counter instead and asked for her order. “I don’t know you’ll have to ask the espresso bar” and when she persisted, he said, “well okay I’ll do it this once but next time ask the espresso bar.” And then, when the ordering line has died down, proceeds to not help out expediting orders. Just whistles and moves some inventory around.I get it, there are some shady people around here stealing food. But staff up, or get everyone to help out, or change the system. Please lose the condescension—you’re the ones changing the ordering flow and not announcing it via signage or telling customers. How are we to know what to do? We can’t read your minds.
Atmosphere: 3
Food: 4
Service: 2
Erik Weathers
No seats. One thing to not have electrical outlets, now no seats. They should just close this location.
Atmosphere: 1
Food: 5
Service: 5
Sean
This is for the barista named M**c**o.I'll spare u the embarrassment because my description will be enough.As a fellow barista, i get it when y’all r busy but to have that affect ur end product is just not acceptable.U first actually make our drink right and place it on the counter.Then u wind up acting frugal for some reason with our second drink. U even look at it and shrug before proceeding to empty out the cold foam.Even before that, you were procrastinating making drinks, just slowly replacing the milks as if u just ran a marathon, while ur coworkers r sweating and busting their poor bums.When i ask about the obvious visual difference in my similarly ordered drinks , u hit me with the “well I can add more ice? I added extra cold foam like u asked already”Fam u made the first drink fine with “no extra foam” and made the mistake of handing it to me and then giving almost the exact same drink with half the amount of coffee.Here’s a photo of how it should look. Do ur job right and stop being so lazy. I think ur coworkers would thank me-ur fellow starbie
Service: 2
ALEX MAYA
I just like the coffee ?
Atmosphere: 5
Food: 2
Service: 5
Azlan khan
Went there twice, first I got a matcha and it wasn’t even full, the second time I got a bose and they didn’t even put the syrup in cus it just tasted like straight espresso. I even tipped that time so I was expecting good service??? And for the bose I asked politely for the oat milk to be shaken with the espresso shots and the girl rolled her eyes ?The people working there are not friendly lol
Atmosphere: 3
Food: 2
Service: 2
Randy Andu
Coffee...
Atmosphere: 3
Food: 4
Service: 4
Draftthru Elm ST Easy
I spend money with the Starbucks location i will like properly refunds and items very beautiful people but very bad angry attitude about giving cup of ice Too a welcome customerI come too California from New York City not long agoI have not been treated ever so angry about above coffee cup
andrewtmarlow60
Usefully located Starbucks off I-78 nearby to an Embassy Suites and offering a good brew coffee for a thirsty traveller.
athena z.
Their location is closed randomly all the time. You don't know until you get there that it is closed and I see many people outside disappointed when this happens. The workers are rude, one of them was literally on their phone while taking my order and not paying attention.
Xan K.
Firstly I wish I could give zero stars. The employees were slow on service, bad attitude, and made us wait an unreasonably long time for one pre-heated sandwich that was $8. The product was rotten and old. Tasted like barf and had to throw away after a bite. Also smelt extremely atrocious. That was our experience at this Starbucks. Praying my sister doesn't get food poisoning. Thanks Starbucks.
Change my review because this is first Starbucks since Denver rei location and Tampa FL (Kennedy Blvd) where they actually listen to customer description of the order which they had sitting like pre COVID and bathroom like 2018 or early 19
Atmosphere: 3
Food: 5
Service: 5
Mara L.
Guys let's be real. This Starbucks is fucked. They turn off mobile orders whenever they want, out of oat milk out of chai constantly. Dealing with violent situations and close the store. But the workers are dealing with a lot! Berkeley is messed up and it's a hard place to work. They deal with things that other location's Starbucks workers don't have to. At the end of the day, we need an ADDITIONAL Starbucks close to campus! Help these workers. Like this message if you agree.
Savannah Johnson
The staff have always been friendly and helpful. Beatrix, especially, has great customer service and been so helpful.
The service has taken a nosedive. In an effort, I assume, to prevent folks from stealing drinks and food off the counter, they’ve stopped calling out names once the orders are ready. But how do you know your order is ready? You have to ask the espresso bar apparently. But there are lots of folks just standing around waiting, and nothing happening, and plenty of orders ready.The espresso bar is swamped with work. Hardly looks up from what they’re doing. Every once in a while they will look up and be able to get one or two orders to the customer but then go back to work.One customer went to the ordering counter instead and asked for her order. “I don’t know you’ll have to ask the espresso bar” and when she persisted, he said, “well okay I’ll do it this once but next time ask the espresso bar.” And then, when the ordering line has died down, proceeds to not help out expediting orders. Just whistles and moves some inventory around.I get it, there are some shady people around here stealing food. But staff up, or get everyone to help out, or change the system. Please lose the condescension—you’re the ones changing the ordering flow and not announcing it via signage or telling customers. How are we to know what to do? We can’t read your minds.
Atmosphere: 3
Food: 4
Service: 2
No seats. One thing to not have electrical outlets, now no seats. They should just close this location.
Atmosphere: 1
Food: 5
Service: 5
This is for the barista named M**c**o.I'll spare u the embarrassment because my description will be enough.As a fellow barista, i get it when y’all r busy but to have that affect ur end product is just not acceptable.U first actually make our drink right and place it on the counter.Then u wind up acting frugal for some reason with our second drink. U even look at it and shrug before proceeding to empty out the cold foam.Even before that, you were procrastinating making drinks, just slowly replacing the milks as if u just ran a marathon, while ur coworkers r sweating and busting their poor bums.When i ask about the obvious visual difference in my similarly ordered drinks , u hit me with the “well I can add more ice? I added extra cold foam like u asked already”Fam u made the first drink fine with “no extra foam” and made the mistake of handing it to me and then giving almost the exact same drink with half the amount of coffee.Here’s a photo of how it should look. Do ur job right and stop being so lazy. I think ur coworkers would thank me-ur fellow starbie
Service: 2
I just like the coffee ?
Atmosphere: 5
Food: 2
Service: 5
Went there twice, first I got a matcha and it wasn’t even full, the second time I got a bose and they didn’t even put the syrup in cus it just tasted like straight espresso. I even tipped that time so I was expecting good service??? And for the bose I asked politely for the oat milk to be shaken with the espresso shots and the girl rolled her eyes ?The people working there are not friendly lol
Atmosphere: 3
Food: 2
Service: 2
Coffee...
Atmosphere: 3
Food: 4
Service: 4
I spend money with the Starbucks location i will like properly refunds and items very beautiful people but very bad angry attitude about giving cup of ice Too a welcome customerI come too California from New York City not long agoI have not been treated ever so angry about above coffee cup
Usefully located Starbucks off I-78 nearby to an Embassy Suites and offering a good brew coffee for a thirsty traveller.
Their location is closed randomly all the time. You don't know until you get there that it is closed and I see many people outside disappointed when this happens. The workers are rude, one of them was literally on their phone while taking my order and not paying attention.
Firstly I wish I could give zero stars. The employees were slow on service, bad attitude, and made us wait an unreasonably long time for one pre-heated sandwich that was $8. The product was rotten and old. Tasted like barf and had to throw away after a bite. Also smelt extremely atrocious. That was our experience at this Starbucks. Praying my sister doesn't get food poisoning. Thanks Starbucks.
Restaurantji Recommends
No, place to sit. Very
Atmosphere: 1
Food: 3
Service: 2
Change my review because this is first Starbucks since Denver rei location and Tampa FL (Kennedy Blvd) where they actually listen to customer description of the order which they had sitting like pre COVID and bathroom like 2018 or early 19
Atmosphere: 3
Food: 5
Service: 5
Guys let's be real. This Starbucks is fucked. They turn off mobile orders whenever they want, out of oat milk out of chai constantly. Dealing with violent situations and close the store. But the workers are dealing with a lot! Berkeley is messed up and it's a hard place to work. They deal with things that other location's Starbucks workers don't have to. At the end of the day, we need an ADDITIONAL Starbucks close to campus! Help these workers. Like this message if you agree.
The staff have always been friendly and helpful. Beatrix, especially, has great customer service and been so helpful.
Service: 5
It is a horrible place with terrible
Atmosphere: 1
Food: 1
Service: 3