Chipotle Mexican Grill

135 E Palm Ave, Burbank
(818) 842-0622

Recent Reviews

Joshua Tavra

I order chipotle on their website because I’m busy with work. When I pick up my order everyone was friendly. The order wasn’t ready so is waited until the chicken was cooked. When I come to eat lunch with my coworker I noticed that I received 2-3 pieces of chicken and keep In mind the chunks are little pieces and a ton of rice. I’m so disappointed because I never been to a chipotle that offers a plate of rice and veggies but no meat. Also when I’m 1/2 way through my guacamole, I noticed the bottom part of my guacamole is all black. I probably was the first customer to order but, that shouldn’t matter since business is business. Just wanted to leave this review for the future online orders. Here at the attached pictures.

Atmosphere: 5

Food: 1

Service: 2

Wren Frey

Love this location! The young man who helped me tonight was very kind and quick.

Atmosphere: 5

Food: 5

Service: 5

Ruben Mansuryan

Filthy dining area, we had to clean our own tables.

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Burrito

kayla

Went in tonight with my friend wanting to enjoy a great Saturday night. I got a soft drink and went to the soda dispenser and half the sodas were bad with no color. I asked the woman at the register to get a refund on my soda. She rudely marched over, trying the drinks to see if they worked. Then said this is how the drinks usually taste. Three of the drinks were CLEAR…they were supposed to be DARK sodas. I just feel like in a place like this the attitude was unnecessary she should’ve just given me a refund. Overall I felt her behavior was unacceptable and unprofessional. Thanks, Chipotle.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Burrito

Dragon King88

It's 7:50 and there no line. There was no barbacoa. As I ordered the girl rudely kept getting distracted having a conversation with the guy cooking talking about some girl he was dating and I had to keep repeating my order to her because she kept turning around talking to the cook. She was so sloppy and ignorant making my burrito and it wasn't even big. I had to make her wrap it a second time. Once we payed the servers wouldn't bag up the items my gf and I ordered. I can't believe how rude and unpleasant these people were just a measly burrito and bowl. There was no reason to rush us. I dont understand whats so complicated. I asked her to do her job and be polite but she brushed it off and laughed. I'm calling the store manager tomorrowDon't eat here

Atmosphere: 1

Food: 2

Service: 1

Sandra Martinez

Food portions need improvement and staff can either be really nice or rude. Tables don’t get wiped down. Also, why is it so effing loud all the time?!? I can barely hear myself order.

Atmosphere: 1

Food: 2

Service: 2

beles belen

I'm always coming back for the food but the place is disgusting, always dirty. The customers has to clean their own tables. But the floor is full of trash and food.

Atmosphere: 1

Food: 5

Service: 2

jacob cho

The food as always is amazing but most items take a while to prepare and usually takes more time to wait in line than to eat it. I prefer to mobile order but understandably the food is ready to take around 3-5 minutes late. Overall a great place.

Atmosphere: 4

Food: 5

Service: 3

V.

Portion vary on staff and their mood. Taste is consistent. Can get busy on weekend

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Guacamole, Side of Queso Blanco, Chips & Guacamole, Chicken Bowl

Shushan Nazaretyan

The worst chipotle ever.- They charged me for someone else’s order as well- it was really dirty inside- and food was disgusting ?

Atmosphere: 1

Food: 1

Service: 1

Joshua S.

Was craving this place today so I stopped by! wanted to try something different so I asked for a burrito bowl but instead of the regular ingredients I got chips instead of a tortilla and ended up making some steak nachos! Now you can tell just by looking it how delicious my meal was! So good

Dione Q.

Young man at the register needs more training. He behaved like he was in the middle of a break and was really slow. No greetings whatsoever but when your customer has a question you look at their eyes and answer, don't give side eyes thanks.

Luis

They are stingy with the food. They dnt enough unless you ask them for more. Even then, they give attitude about it. The worst place over all to eat.

Atmosphere: 2

Food: 2

Service: 1

Jennifer Cole

Been coming to this Chipotle for 20 years and I got 1/3 of the food I typically do for $30. I’ll take a photo for you. I got maybe 5 pieces of carne asada for 12$. Thanks. Their response was that he was new…not ok.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Guacamole, Chips, Salad

Monica S.

I wish they staffed better... there was only one person working the lind. The quality of food was fine. The restaurant was a bit dirty, but again I think it was due to lack of staff.

Load More