Visited last Friday 3/15 ordered crispy shredded chicken tacos to go. They were awful couldn’t eat them. They were greasy and cold and falling apart. Very disorganized store. Never going back to that restaurant. Bad service overall.
Atmosphere: 1
Food: 1
Service: 1
TRACY SIMMONS
Great Experience and friendly atmosphere. Blanca was so helpful, thank you Blanca!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Teadora Taddeo
If you are lucky enough to have Rosita fix you a plate at this el pollo loco, you are in for a treat. Amidst the hustle and bustle of this fast-paced location, she remains detail oriented and extremely professional!
Atmosphere: 5
Food: 5
Service: 5
Ruben R Calvillo
Good people ..Good food..
Monique W.
Bianca gives great customer service and accommodates any specific requests. She is patient and kind the food is hot and fresh. She remembers her customers. The restaurant is clean and organized. Coupons are provided upon request.
Ron McguiRE ..
Went for lunch yesterday with my wife and went to the counter and ( Leo the manager (whom I just met) Leo was super friendly and helpful, he took our order for two "Sweet Corn double chicken bowls (manager Leo was so efficient, and kind; everything you could ask for in an employee. Our meals were absolutely delicious. We will be going back to this El Pollo Loco again ! Manger Leo was later in the lobby asking customers (including us) if everything was okay; Wow this means a lot to people; good old fashioned we care attitude. Employees their were smiling and helpful. Thank you for such good food and service. see you folks again soon. Paul & Anita
David S.
Fatima the manager is so kind She remembered my name and got my order so fast. This is the only chicken place I will eat @ in Burbank. Thank you
Employee was yelling at customer to pay using the self-service machine. Never seen that before. Poor lady didn’t know how to use the machine. Good thing someone immediately stepped up to help her.
Atmosphere: 1
Food: 3
Service: 1
Roxanne C.
Horrible experience and I cannot reach customer service. Pre-Ordered online 1 hour before for pick-up at 6:15pm, when arrived I couldn't get attention of workers. I pleaded with the food preparation person to check the bagged online orders that were just sitting there. She ignored the bagged orders and muttered "they messed up these orders.." Waited 20 Minutes to tell them my food was right there and then shift manager said "why didn't you tell us?". There was no one willing to help, that's why. Received COLD food. Wanted a refund but shift manager said she couldn't refund. Avoid this location and go to location with drive thru.
Seemed like they needed more workers. I hate ordering on kiosks - the bathroom was
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Double Chicken Power Bowl
Raashema A.
I work across the street and frequently visit this location. It's always clean and the staff is so helpful. The manager Blanca is such a sweetheart. She has helped me more than a few times with the app issues. The food is fresh, and I've never had any issues. I would definitely recommend it if you are looking for fast delicious food with a smile. The crunchy chicken tacos are lifeeeeee. Thank blanca!! You are a doll!!
Robert Caplan
Food can have too much far on it, but was tasty ?
Atmosphere: 5
Food: 4
Service: 5
Virginia Barach
Chicken was burnt and dry the wait was 40 min. No chicken
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Two Churros
Shani R.
This location always has good customer service, I love coming here to eat with my family. The manager Blanca is always attentive and fast with the orders and the cooks make such tasty food :)
Visited last Friday 3/15 ordered crispy shredded chicken tacos to go. They were awful couldn’t eat them. They were greasy and cold and falling apart. Very disorganized store. Never going back to that restaurant. Bad service overall.
Atmosphere: 1
Food: 1
Service: 1
Great Experience and friendly atmosphere. Blanca was so helpful, thank you Blanca!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
If you are lucky enough to have Rosita fix you a plate at this el pollo loco, you are in for a treat. Amidst the hustle and bustle of this fast-paced location, she remains detail oriented and extremely professional!
Atmosphere: 5
Food: 5
Service: 5
Good people ..Good food..
Bianca gives great customer service and accommodates any specific requests. She is patient and kind the food is hot and fresh. She remembers her customers. The restaurant is clean and organized. Coupons are provided upon request.
Went for lunch yesterday with my wife and went to the counter and ( Leo the manager (whom I just met) Leo was super friendly and helpful, he took our order for two "Sweet Corn double chicken bowls (manager Leo was so efficient, and kind; everything you could ask for in an employee. Our meals were absolutely delicious. We will be going back to this El Pollo Loco again ! Manger Leo was later in the lobby asking customers (including us) if everything was okay; Wow this means a lot to people; good old fashioned we care attitude. Employees their were smiling and helpful. Thank you for such good food and service. see you folks again soon. Paul & Anita
Fatima the manager is so kind She remembered my name and got my order so fast. This is the only chicken place I will eat @ in Burbank. Thank you
Gotta love the crazy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, Burrito
Employee was yelling at customer to pay using the self-service machine. Never seen that before. Poor lady didn’t know how to use the machine. Good thing someone immediately stepped up to help her.
Atmosphere: 1
Food: 3
Service: 1
Horrible experience and I cannot reach customer service. Pre-Ordered online 1 hour before for pick-up at 6:15pm, when arrived I couldn't get attention of workers. I pleaded with the food preparation person to check the bagged online orders that were just sitting there. She ignored the bagged orders and muttered "they messed up these orders.." Waited 20 Minutes to tell them my food was right there and then shift manager said "why didn't you tell us?". There was no one willing to help, that's why. Received COLD food. Wanted a refund but shift manager said she couldn't refund. Avoid this location and go to location with drive thru.
Restaurantji Recommends
Seemed like they needed more workers. I hate ordering on kiosks - the bathroom was
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Double Chicken Power Bowl
I work across the street and frequently visit this location. It's always clean and the staff is so helpful. The manager Blanca is such a sweetheart. She has helped me more than a few times with the app issues. The food is fresh, and I've never had any issues. I would definitely recommend it if you are looking for fast delicious food with a smile. The crunchy chicken tacos are lifeeeeee. Thank blanca!! You are a doll!!
Food can have too much far on it, but was tasty ?
Atmosphere: 5
Food: 4
Service: 5
Chicken was burnt and dry the wait was 40 min. No chicken
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Two Churros
This location always has good customer service, I love coming here to eat with my family. The manager Blanca is always attentive and fast with the orders and the cooks make such tasty food :)