I had a horrible experience sadly. Clerk was rude disrespectful and on a power trip. Talked down to me and mocked me. So I asked for a refund he told me to get it myself just don't go here. Looking at their reviews this is normal. I left with no food and severely embarrassed and humiliated by his behavior. No refund just go if you must do popeyes to the one on victory/vineland their team is outstanding and happy to do their job as I have reviewed them before and have consistently had the same outstanding experience consistently.
Atmosphere: 1
Food: 1
Service: 1
Ll Rr
This location has the worse customer service I’ve dealt with at any Popeyes I visited. They talked rudely when I asked them why my order was taking so long and four customers that ordered after me had gotten their food. Also after I ordered my food the cashier went to the back to serve food. After I got my order and opened it at home, they had not included the chicken tender convo which was for my kid. I called the restaurant right away and asked for a manager. The girl that answer said okay, how can I help you. I asked her again are you a manager and she said how can I help you as if she was the manager. I again said are you the manager and without saying anything a guy came up on the line. He sounded rude and said the manager was not available. I told him that they had not packed the chicken tenders combination. He said yes we did rudely. I told him they had not and he didn’t apologize or anything, just said we did and I’m not going yo argue with you. That got me very upset. I called corporate but all they did was communicate with me through text. I gave them all the information and said someone would get back to me. But after several days no one has contacted me. That’s why it was important to write this review. We have to make sure companies start providing good customer service again and get back to us when we file a complaint. I will never go into this location again and don’t recommend it to anyone. I am very disappointed with how I was treated at Popeyes including fromCorporate and will not give them my business for a long time if at all in the future.
Atmosphere: 1
Food: 1
Service: 1
Maribel Gallegos
Slow service and salty chicken .
Atmosphere: 2
Food: 2
Service: 2
Shantel
How hard is it to make two sandwiches? Totally screwed up the order and then want me to take it back to them.
Atmosphere: 1
Food: 1
Service: 1
Joshua S.
This review is for the past week on November 2nd! You guys had a coupon code pop up so me and my coworkers all ordered from here! I got the 4 pieces of chicken. One breast spicy, one leg spicy, one wing spicy, and one thigh spicy. A side of Mac and cheese and 2 biscuits!! The food was amazing! Cooked just right l! The chicken was very tender and juicy! I will forsake be back in the near future. The food was soo food
Michael Smith
Had the Classic Chicken sandwich, med. fries and small Diet Coke. All good, including service.Only drawback is no drive through, must go inside to order.
Atmosphere: 3
Food: 4
Service: 5
Turtle M.
I like the food overall, they have some of the best burgers in my opinion. But they seem to never have good staff. In this past year I've been to this spot at least 10 times, some times it takes them forever to prepare, sometimes I give me the wrong order, sometimes they forgot I've ordered...The environment is quite grim in there too. I once came and it was obvious that the manager was scolding the staff, it was intense... Good job for trying because I see new staff every time I go there.I honestly would suggest them to have higher standards in hiring...
Captain Llama
They offer free items after filling out a survey… But make you purchase things in order to receive free items. Thus negating the word free.
Atmosphere: 1
Food: 1
Service: 1
Hector Ferra, Jr.
Check your order before you leave. It was missing items in my to-go order. They sheepishly gave them to me immediately. They knew they didn't put it in because it was hiding within arms reach.
Atmosphere: 1
Food: 1
Service: 1
Diné Y.
I come here when I'm craving chicken, but unfortunately the service isn't good:/ I waited at least 30 minutes for my meal, and on top of that there are at least 8 other customers waiting as well. While the food is decent, it's not worth the wait. The staff takes forever to accommodate customers, including food preparation time, which is horrible. So if you want quick chicken to go, don't expect much regarding the time. Thankfully they have a TV inside to keep you entertained for awhile
The staff is pleasant. Food is consistently great. The fry on the fried chicken here is done meticulously and I'm obsessed with the texture of the chicken.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Combo, New 6pc Wings
Areli G.
dear, Popeyes (Hollywood way n verdugo) Yesterday I attended in the morning and I left with no food! why? because unfortunately the manager (who was a grown man) didn't have nothing prepped in the kitchen. this isn't the first time this happens to me. I always see that manager there & it's the worst at opening the place.
Sid W.
One month later. Amazing! Nothing at this place changes. It's a sitcom. 1 month later the soda machine is completely out of STOCK! Not out of order but out of product.
Destiny Funk
ordered their 24 Pc chicken nuggets because the menu showed $10.99 + tax. I got charged $18.99 + tax and told ‘the menu is outdated’. My partner ordered 5 spicy tenders that were basically rock hard and asked for a remake. They said it would be a wait, but entirely forgot. We sat around waiting for nothing. Horrible location.
Food: 1
Hyper Wulf
Took forever to get my order. Every time i come to this location, they take forever. I see other people complaining about the wait too… not sure why it takes this long when other locations take half the time…
I had a horrible experience sadly. Clerk was rude disrespectful and on a power trip. Talked down to me and mocked me. So I asked for a refund he told me to get it myself just don't go here. Looking at their reviews this is normal. I left with no food and severely embarrassed and humiliated by his behavior. No refund just go if you must do popeyes to the one on victory/vineland their team is outstanding and happy to do their job as I have reviewed them before and have consistently had the same outstanding experience consistently.
Atmosphere: 1
Food: 1
Service: 1
This location has the worse customer service I’ve dealt with at any Popeyes I visited. They talked rudely when I asked them why my order was taking so long and four customers that ordered after me had gotten their food. Also after I ordered my food the cashier went to the back to serve food. After I got my order and opened it at home, they had not included the chicken tender convo which was for my kid. I called the restaurant right away and asked for a manager. The girl that answer said okay, how can I help you. I asked her again are you a manager and she said how can I help you as if she was the manager. I again said are you the manager and without saying anything a guy came up on the line. He sounded rude and said the manager was not available. I told him that they had not packed the chicken tenders combination. He said yes we did rudely. I told him they had not and he didn’t apologize or anything, just said we did and I’m not going yo argue with you. That got me very upset. I called corporate but all they did was communicate with me through text. I gave them all the information and said someone would get back to me. But after several days no one has contacted me. That’s why it was important to write this review. We have to make sure companies start providing good customer service again and get back to us when we file a complaint. I will never go into this location again and don’t recommend it to anyone. I am very disappointed with how I was treated at Popeyes including fromCorporate and will not give them my business for a long time if at all in the future.
Atmosphere: 1
Food: 1
Service: 1
Slow service and salty chicken .
Atmosphere: 2
Food: 2
Service: 2
How hard is it to make two sandwiches? Totally screwed up the order and then want me to take it back to them.
Atmosphere: 1
Food: 1
Service: 1
This review is for the past week on November 2nd! You guys had a coupon code pop up so me and my coworkers all ordered from here! I got the 4 pieces of chicken. One breast spicy, one leg spicy, one wing spicy, and one thigh spicy. A side of Mac and cheese and 2 biscuits!! The food was amazing! Cooked just right l! The chicken was very tender and juicy! I will forsake be back in the near future. The food was soo food
Had the Classic Chicken sandwich, med. fries and small Diet Coke. All good, including service.Only drawback is no drive through, must go inside to order.
Atmosphere: 3
Food: 4
Service: 5
I like the food overall, they have some of the best burgers in my opinion. But they seem to never have good staff. In this past year I've been to this spot at least 10 times, some times it takes them forever to prepare, sometimes I give me the wrong order, sometimes they forgot I've ordered...The environment is quite grim in there too. I once came and it was obvious that the manager was scolding the staff, it was intense... Good job for trying because I see new staff every time I go there.I honestly would suggest them to have higher standards in hiring...
They offer free items after filling out a survey… But make you purchase things in order to receive free items. Thus negating the word free.
Atmosphere: 1
Food: 1
Service: 1
Check your order before you leave. It was missing items in my to-go order. They sheepishly gave them to me immediately. They knew they didn't put it in because it was hiding within arms reach.
Atmosphere: 1
Food: 1
Service: 1
I come here when I'm craving chicken, but unfortunately the service isn't good:/ I waited at least 30 minutes for my meal, and on top of that there are at least 8 other customers waiting as well. While the food is decent, it's not worth the wait. The staff takes forever to accommodate customers, including food preparation time, which is horrible. So if you want quick chicken to go, don't expect much regarding the time. Thankfully they have a TV inside to keep you entertained for awhile
Restaurantji Recommends
The staff is pleasant. Food is consistently great. The fry on the fried chicken here is done meticulously and I'm obsessed with the texture of the chicken.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Combo, New 6pc Wings
dear, Popeyes (Hollywood way n verdugo) Yesterday I attended in the morning and I left with no food! why? because unfortunately the manager (who was a grown man) didn't have nothing prepped in the kitchen. this isn't the first time this happens to me. I always see that manager there & it's the worst at opening the place.
One month later. Amazing! Nothing at this place changes. It's a sitcom. 1 month later the soda machine is completely out of STOCK! Not out of order but out of product.
ordered their 24 Pc chicken nuggets because the menu showed $10.99 + tax. I got charged $18.99 + tax and told ‘the menu is outdated’. My partner ordered 5 spicy tenders that were basically rock hard and asked for a remake. They said it would be a wait, but entirely forgot. We sat around waiting for nothing. Horrible location.
Food: 1
Took forever to get my order. Every time i come to this location, they take forever. I see other people complaining about the wait too… not sure why it takes this long when other locations take half the time…
Atmosphere: 2
Food: 2
Service: 1