The service at this bakery is horrible, employees are very rude and not trying to help the customer at all. Won't be going back to this place ever again.
Thuat L.
The sweet desserts (pastry, baklava, cookies) are really good. Now, why the 3 stars? The bonchik and lahmajun not so much. They are not fresh and taste old and stale. I came here once in the past alone to check out the place. Perhaps, language barrier, but service was subpar. Next few times, I came here with my Armenian speaking friend, and we've received much better and friendlier service. Also, was told that their fresh bonchiks and lahmajun come out after a certain time in the day, and advised us to come back then for them. Not sure if I would have been told that if I wasn't speaking the same language. I have stopped by a couple times since, without my friend, and lady is a lot nicer to me now than before.
H B.
We purchased ponchiks from this bakery today. I am told the custard ones were fine. However, the Nutella ones were huge disappointments. I'm used to the quality of the Papillon bakery ponchiks, which are soft, fluffy, and stuffed with Nutella. This one was dry and had almost no Nutella in it! Very disappointed.
Lilit A.
I will never go to this bakery again because the employees are rude and the service is very bad.
Aryibeth Delgadillo
Thank you for helping my husband he came last night for a tart/ cake for our daughters first birthday and they were closing up shop when my husband entered the store in crouches they could have said no but they opened up shop for him to get a cake thank you so much for your kindness
CozzmickSounds R.
The quality of their product drop dramatically or they just don't care anymore. Sad that I won't be going there anymore .
Felix S.
All of the pastries looked so amazing but the service was horrible. They do not understand the concept of service animals in any way. Upon entry there was the ancient unfounded term for unclean and disgusting for a creature that was just at the groomers.That is why I will never ever work with in any way with this franchise or anyone else who does.
Milana J.
Honestly I wouldn't even write a review if this was the first and second time, but this keep happening. While I specifically ask if the pastries are fresh and they say yes it's from today and it's old as it could be.
Marcella Conboy
Cute little bakery. Lots of options for sweet treats very small selection of savory. Very nice customer service.
Ram K.
I purchased 18 piece of bakery, I got only 16, and I drove 26 miles, now when I'm trying to call and ask for the refund or store credit so maybe next time when I'm there so I could be able to use the credit, they don't answer the phone. And these people can not appeal one word of the official language if this county. Very sad.And one of the staff was so rude to me because I was not able to speak there language.Sorry that I did not understood what ever you told me while I was there.I even called the other two location, the location in Glendale answered me and after I asked her if she can speak English, and she respond me yes, I got disconnected, called back immediately, 5 times, no one answered the phone. I will go else's where for my bakery, and frankly speaking there pastry is not the best.There are so many more that have more delicious pastry and are not rude to you.
The cashier/ladies that work there are extremely rude and unprofessional!! They all are always tired and mad.. they need to be trained how to treat customers before getting hired! “Burbank location is terrible”
Lolita N.
I ordered 18 Ponchiks ( cream filled round cakes ) Extremely delicious. So good . Not oily . Cream ratio was perfect. My son's friend f give people lives it . It was a success tray . Pick me up on a Friday early afternoon.
The service at this bakery is horrible, employees are very rude and not trying to help the customer at all. Won't be going back to this place ever again.
The sweet desserts (pastry, baklava, cookies) are really good. Now, why the 3 stars? The bonchik and lahmajun not so much. They are not fresh and taste old and stale. I came here once in the past alone to check out the place. Perhaps, language barrier, but service was subpar. Next few times, I came here with my Armenian speaking friend, and we've received much better and friendlier service. Also, was told that their fresh bonchiks and lahmajun come out after a certain time in the day, and advised us to come back then for them. Not sure if I would have been told that if I wasn't speaking the same language. I have stopped by a couple times since, without my friend, and lady is a lot nicer to me now than before.
We purchased ponchiks from this bakery today. I am told the custard ones were fine. However, the Nutella ones were huge disappointments. I'm used to the quality of the Papillon bakery ponchiks, which are soft, fluffy, and stuffed with Nutella. This one was dry and had almost no Nutella in it! Very disappointed.
I will never go to this bakery again because the employees are rude and the service is very bad.
Thank you for helping my husband he came last night for a tart/ cake for our daughters first birthday and they were closing up shop when my husband entered the store in crouches they could have said no but they opened up shop for him to get a cake thank you so much for your kindness
The quality of their product drop dramatically or they just don't care anymore. Sad that I won't be going there anymore .
All of the pastries looked so amazing but the service was horrible. They do not understand the concept of service animals in any way. Upon entry there was the ancient unfounded term for unclean and disgusting for a creature that was just at the groomers.That is why I will never ever work with in any way with this franchise or anyone else who does.
Honestly I wouldn't even write a review if this was the first and second time, but this keep happening. While I specifically ask if the pastries are fresh and they say yes it's from today and it's old as it could be.
Cute little bakery. Lots of options for sweet treats very small selection of savory. Very nice customer service.
I purchased 18 piece of bakery, I got only 16, and I drove 26 miles, now when I'm trying to call and ask for the refund or store credit so maybe next time when I'm there so I could be able to use the credit, they don't answer the phone. And these people can not appeal one word of the official language if this county. Very sad.And one of the staff was so rude to me because I was not able to speak there language.Sorry that I did not understood what ever you told me while I was there.I even called the other two location, the location in Glendale answered me and after I asked her if she can speak English, and she respond me yes, I got disconnected, called back immediately, 5 times, no one answered the phone. I will go else's where for my bakery, and frankly speaking there pastry is not the best.There are so many more that have more delicious pastry and are not rude to you.
Restaurantji Recommends
From pastry to their bread, everything is great ?
5 star's
Excellent selections
The cashier/ladies that work there are extremely rude and unprofessional!! They all are always tired and mad.. they need to be trained how to treat customers before getting hired! “Burbank location is terrible”
I ordered 18 Ponchiks ( cream filled round cakes ) Extremely delicious. So good . Not oily . Cream ratio was perfect. My son's friend f give people lives it . It was a success tray . Pick me up on a Friday early afternoon.