I can tell you they would do better business if they always had fluent speakers of English manning the phones. I had to cancel an order in progress just tonight because I could not understand what he was saying and it was obvious he did not understand me either.
Atmosphere: 3
Food: 4
Service: 1
Tina Kjellsen
I ordered Delivery, went through the automated process, when my food was delivered it was wrong. I called to get it corrected, then was told that they just make whats was ordered. So to get it fixed I can just order again and pay for more food. This doesn’t fix the problem of not making the food right the first time.
Food: 3
Service: 2
Recommended dishes: Meat Pizza
Justin Kjellsen
We called to order delivery .. when you call it is answered by a call center type place.. we placed our order .. when order arrived .. we noticed that the order was not correct.. so we calles the location directly.. which the phone rang forever before anyone answered.. when they did answer we kindly explained the situation of our order being wrong.. they didn't offer to fix the situation and blamed the order taker.. the only solution was that we can re order our food that was messed up and pay for it again.. sad situation!
J G
MANAGER MUST READ!!!For a little background, I have worked in the food industry for over ten years and I was picking up an order for my birthday.Not only did I have to call and change my pick up time but the service worker who answered was more than helpful. They even told me what numbers to push to bypass the automotive answering system to get directly transferred to my store quicker. Which is amazing as the automotive service is lengthy to listen to.BUT IT GETS BETTER!When I arrived to pick up my order, I explained that I live far away and asked if I could get the pizzas wrapped in foil or something to keep them hot longer. They plastic wrapped my order! I was so happy that they went above and beyond for me to make my order special and as fresh as possible when I got home. And they didn't even know it was my birthday! The women who helped me was named Enhelica (like Angelica). She was wonderful and defiantly deserves recognition from her superiors! Amazing customer service, really made my birthday great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Customize Pizza
Greg Annear
Decent pizza for a fair
Atmosphere: 3
Food: 3
Service: 3
Cristal Crozier
Cold food, night shift store manager is a lier and when then get orders they postpone it give you cold food or have you waiting around for hours not to receive it at all worst place to go for food in crescent
Atmosphere: 1
Food: 1
Service: 1
S D
My Pepperoni stuff crust pizza was very sad and pathetic. The pizza was just super flat (like the dough didn't rise) and just limp. We were not impressed.
Atmosphere: 2
Food: 1
Service: 2
Brian Ristine
Pizza was cold order was wrong and when I called they said they would credit my account so I asked if they were putting it on my card and they said no in store credit I will never order here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Customize Pizza
Rebecca Stone
Call to have an order delivered at 5:45. The order was delivered at 4:15. Needless to say by the time we ate it it was stone cold. Tried to get a hold of them to make sure that they were going to have it at 5:45 and no one would answer the phone. This is not the first time we’ve had an order screwed up from there. Love the pizzas just not the service.
Food: 5
Service: 2
Recommended dishes: Customize Pizza
Patrick Washburn
Ordered supreme pizza, got it home and there were almost no mushrooms or onions and no bell peppers. In other words it was a glorified pepperoni pizza. When I called to complain they told me they were out of bell peppers and that it had been a week since they had a truck with vegetables. Not my problem. I said the grocery store has bell peppers, send an employee to buy some. Their response was "that's not how our store works".If you can't make a menu item, then tell the customer when ordering. I guess next time I want pizza it's off to Papa Murphys, they always seem to have their ingredients.
Called to make an order and customer service was rude refused to honor online menu to crescent city store... Worst service ever will not order pizza hut ever again!!!!! I recommend nothing at this store...
Service: 1
Alex Crites
I ordered delivery from Pizza Hut, they use door dash to deliver the order and I was paying cash, I ordered a pizza box, another medium and four small Pepsis. The dasher didn’t have the Pepsi and there was no option but to still give doordash the money for the product that wasn’t given as the dasher supposedly had no change, and when they called doordash in front of me to ask what to do and how to go about dropping off a order that was cash but not having the correct items and no change to do a refund for that product that didn’t show up, they were told to have me contact Pizza Hut to get my refund for the Pepsis that didn’t arrive so I tried over and over and over to contact the store and they will not answer for anyone or anything to be informed of the situation. So I got jipped for 10$ didn’t receive any drinks and Pizza Hut will not answer ever, something needs to change at the crescent city northcrest location
Food: 1
Service: 1
Kristie Vaughn
Did curbside pick up last night and waited 12 minutes my food was sitting in the warmer they helped a walk in pick up 6 minutes after i checked in. They were goofing off and not paying any attention. My food was no longer hot when i picked it up. Im glade i used points and didnt waste my money.
Jody Munden
I want to Thank Angelica for having good customer service, I ordered two items and the total was incorrectly priced online and in store, she honored the actually price - we both did the math. Thank you Angelica again.
Juan Martinez
Pizza was a little burnt bearly any cheese on it ordered breadsticks and no dipping sauce got pasta and got no fork
I can tell you they would do better business if they always had fluent speakers of English manning the phones. I had to cancel an order in progress just tonight because I could not understand what he was saying and it was obvious he did not understand me either.
Atmosphere: 3
Food: 4
Service: 1
I ordered Delivery, went through the automated process, when my food was delivered it was wrong. I called to get it corrected, then was told that they just make whats was ordered. So to get it fixed I can just order again and pay for more food. This doesn’t fix the problem of not making the food right the first time.
Food: 3
Service: 2
Recommended dishes: Meat Pizza
We called to order delivery .. when you call it is answered by a call center type place.. we placed our order .. when order arrived .. we noticed that the order was not correct.. so we calles the location directly.. which the phone rang forever before anyone answered.. when they did answer we kindly explained the situation of our order being wrong.. they didn't offer to fix the situation and blamed the order taker.. the only solution was that we can re order our food that was messed up and pay for it again.. sad situation!
MANAGER MUST READ!!!For a little background, I have worked in the food industry for over ten years and I was picking up an order for my birthday.Not only did I have to call and change my pick up time but the service worker who answered was more than helpful. They even told me what numbers to push to bypass the automotive answering system to get directly transferred to my store quicker. Which is amazing as the automotive service is lengthy to listen to.BUT IT GETS BETTER!When I arrived to pick up my order, I explained that I live far away and asked if I could get the pizzas wrapped in foil or something to keep them hot longer. They plastic wrapped my order! I was so happy that they went above and beyond for me to make my order special and as fresh as possible when I got home. And they didn't even know it was my birthday! The women who helped me was named Enhelica (like Angelica). She was wonderful and defiantly deserves recognition from her superiors! Amazing customer service, really made my birthday great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Customize Pizza
Decent pizza for a fair
Atmosphere: 3
Food: 3
Service: 3
Cold food, night shift store manager is a lier and when then get orders they postpone it give you cold food or have you waiting around for hours not to receive it at all worst place to go for food in crescent
Atmosphere: 1
Food: 1
Service: 1
My Pepperoni stuff crust pizza was very sad and pathetic. The pizza was just super flat (like the dough didn't rise) and just limp. We were not impressed.
Atmosphere: 2
Food: 1
Service: 2
Pizza was cold order was wrong and when I called they said they would credit my account so I asked if they were putting it on my card and they said no in store credit I will never order here
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Customize Pizza
Call to have an order delivered at 5:45. The order was delivered at 4:15. Needless to say by the time we ate it it was stone cold. Tried to get a hold of them to make sure that they were going to have it at 5:45 and no one would answer the phone. This is not the first time we’ve had an order screwed up from there. Love the pizzas just not the service.
Food: 5
Service: 2
Recommended dishes: Customize Pizza
Ordered supreme pizza, got it home and there were almost no mushrooms or onions and no bell peppers. In other words it was a glorified pepperoni pizza. When I called to complain they told me they were out of bell peppers and that it had been a week since they had a truck with vegetables. Not my problem. I said the grocery store has bell peppers, send an employee to buy some. Their response was "that's not how our store works".If you can't make a menu item, then tell the customer when ordering. I guess next time I want pizza it's off to Papa Murphys, they always seem to have their ingredients.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Called to make an order and customer service was rude refused to honor online menu to crescent city store... Worst service ever will not order pizza hut ever again!!!!! I recommend nothing at this store...
Service: 1
I ordered delivery from Pizza Hut, they use door dash to deliver the order and I was paying cash, I ordered a pizza box, another medium and four small Pepsis. The dasher didn’t have the Pepsi and there was no option but to still give doordash the money for the product that wasn’t given as the dasher supposedly had no change, and when they called doordash in front of me to ask what to do and how to go about dropping off a order that was cash but not having the correct items and no change to do a refund for that product that didn’t show up, they were told to have me contact Pizza Hut to get my refund for the Pepsis that didn’t arrive so I tried over and over and over to contact the store and they will not answer for anyone or anything to be informed of the situation. So I got jipped for 10$ didn’t receive any drinks and Pizza Hut will not answer ever, something needs to change at the crescent city northcrest location
Food: 1
Service: 1
Did curbside pick up last night and waited 12 minutes my food was sitting in the warmer they helped a walk in pick up 6 minutes after i checked in. They were goofing off and not paying any attention. My food was no longer hot when i picked it up. Im glade i used points and didnt waste my money.
I want to Thank Angelica for having good customer service, I ordered two items and the total was incorrectly priced online and in store, she honored the actually price - we both did the math. Thank you Angelica again.
Pizza was a little burnt bearly any cheese on it ordered breadsticks and no dipping sauce got pasta and got no fork