I like the products that are offered at Sur la Table, they’re of good quality and last a long time. Product aside I went in looking for a dish grater and instead found myself being followed. It wasn’t even subtle I looked up from where I was and the two associates just popped up near the shelf I was behind, they pretended to be on their phone. I was so uncomfortable I just left like, I’ve been to this Sur La Table many times in the past and this has never happened before.
Liz L.
I have already mentioned here that I am a professionally trained baker, some years back. Ever since that program, I have made it my mission to track down the best quality professional tools and ingredients. You simply cannot get them at most supermarkets or big box stores, with few exceptions.So, where do I go? Sometimes a couple of well known restaurant supply places when I want something strictly utilitarian but of the caliber the expert chefs use. However, I typically like to take it up a few notches and that is where Sur la Table comes in. I have shopped at this chain for about three decades. When I want a hard to find condiment or spice in a hurry, or a heavy duty French rolling pin, or gorgeous, elegant aprons, linens, and oven mitts, this is where I go. At one time SLT was the only place in the Los Angeles area to shop retail for high-end baking tools and equipment. It still has little competition.The Glendale store is a treasure. Located conveniently at Americana (see my reviews of Americana here too -- what a joy-filled place), I know I can hop in and find whatever I need on short notice. We had parties to attend this weekend and I needed a specific size baking pan that I did not have, so, last week, I checked out the online inventory at the Glendale store -- there it was, in stock, ordered it and arranged to collect it later. It was ready in a few hours. We stopped in to pick it up and minutes later it was in one of their giant signature Sur la Table shopping bags (free!) and out the door just 15 minutes later. I took the time to buzz up and down the aisles and re-familiarize myself with this wonderful resource.The store is clean and bright, down to the corners and the windows. It is right on Brand so you cannot miss it. As always, the staff are knowledgeable and friendly. There was a cooking demo underway too. Since people have cut back on bricks and mortar shopping, I was apprehensive that SLT might seem too quiet, too tenuous. Nope! I am delighted to report it is thriving. But, the only way it can continue to be here whenever we need it, is to keep shopping there. Don't let inferior products fool you. Baking is a science as well as an art. You simply cannot duplicate professional results with cheap products made for the tyro. Whether you order on line, or take the time to bask in the warm light of this store, Sur la Table should be a regular venue for serious chefs, home or out.Thank you for years of exceptional shopping, Sur la Table. I know they help me feel the love when I am ready to bake or to give the very best.
Tina Baghdasaryan
Pretty rude associates. Don’t want to bother themselves to help you. Ok inventory.
Shirley Y.
They were very helpful and I had been looking for a food processor which they had. They also held it for me to pick up the next day. I would shop there again to purchase other products.
J M.
They have a wide selection of high end products. The staff is always very helpful too. I've actually shopped here maybe a dozen times now.
John B.
If you value your time and money then I would avoid this location all together. The manager at this location is probably the rudest person I have ever had to deal with at any store. For reference she is an older lady with glasses, and she seriously has a stick up her you know what. I bought an espresso machine from this location in December of last year and tried to return it 2 days later. They told me that the machine (Breville Bambino) would do everything that I expected it to do, including temperature control. After using it one time I realized it did not have any temperature control like its bigger brother the Breville Barista Pro. The employees mislead me to believe that this machine would do everything I expected it to do, so naturally I wanted to return the item. I packaged the machine up perfectly, put it in my car and drove to this location. I parked in the parking structure, and carried this thing with me for 10 minutes as I walked from the parking structure to the store. When I got there I told the cashier I'd like to return the item. She reluctantly looked at the receipt and then asked the manager if it was ok to accept the return. That old bag stonewalled me and the return and basically looked at her and said "no". I explained that it wasn't the product I was expecting whatsoever and she decides to come up to me and antagonize me regarding the return. Her words: "So you just didn't like it?". My response: "It wasn't what I expected at all, and it doesn't have temperature control, as claimed by one of your sales associates." Her final words: "Sorry can't accept the return." Then she waddled away.I was pissed off, and decided to reach out to Sur La Table support. I called the next day and within 10 minutes the support team was able to provide me with a shipping label to return the item. They told me that once they received the item they would refund my original form of payment. This story doesn't end here though, now I was out an espresso machine AND my money. Even after receiving the item within 4 days it took them over 2 months to coordinate a refund with me. I called every single week from the day I returned the item to just last week confirming that my refund was indeed coming. They repeatedly told me that they received the coffee machine in their warehouse and that someone would reach out to me by phone or email to process the refund. I waited months for this call to happen, and just a couple of weeks ago it did! They asked me for my card number and I provided it to them, and they told me it would be available in 3-5 business days, but after 8 days... it still wasn't there. Finally I just ended up calling my bank and disputing the charge, they gave me my money in 1 day and asked for a copy of the email stating they had refunded me to be faxed to them. End of story.Basically avoid this location at all costs, don't give these people your money. Everything here is pretty overpriced anyways. The way the employees conduct themselves is almost like they are above you, all because they work at some snooty kitchen supply store. Get over yourselves.Note to the manager: When it comes to not accepting my return, it's not like this is some small-time mom and pop shop. It's not like I was taking money out of YOUR pocket returning an item I was unsatisfied with. Sur la table is a multi-million dollar corporation that grosses over $300 million dollars annually in revenue and you probably get paid a little over minimum wage. Why the hell would you do this to a customer? I was able to return it after all, but thanks to you, you made it very difficult for that to happen. Get over yourself!
Eric Sun
The bulky old woman in glasses who works the Friday night shift was being incredibly rude to the customer next to us, despite the customer never having raised their voice. When the customer said she didn't appreciate this lady's tone, the lady condescendingly said "No you just don't like being told no." Which is no way for a service worker to speak to a guest. Really put a damper on our shopping experience.
Eric S.
The bulky old woman in glasses who works the Friday night shift was being incredibly rude to the customer next to us, despite the customer never having raised their voice or said anything inappropriate. When the customer said she didn't appreciate this lady's tone, the lady condescendingly said "No you just don't like being told no." Which is no way for a service worker in a high end shop to speak to a guest. Really put a damper on our shopping experience and I will no longer be patronizing this location.
Al Moses
Fun to browse. My go to place for kitchen items. Helpful staff. If it wasn't for the parking and traffic I would probably go more often.
Andre Guillaume
As an amateur baker and someone who loves the kitchen this is a baker's heaven. The issue is the price of everything is a %20 premium to any other alternative. The variety is top notch and all kinds of products. Great place to stop
The products are good quality and beautiful. I wish the prices were a little cheaper too.
Prashant Singh Sengar
Nice collection of premium kitchen wares and appliances. Competitive prices as compared with other physical or online stores. Helpful staff, nice location, organized shelfs and easy to compare between products. They also have a special condiments and oil section which I loved.
Phoebe O.
$5 knife sharpening! I'm a s***** for cooking stores in general, but Sur La Table warents the drive to Glendale. This store just does so many things right. The employees are always helpful, their sales are awesome (pro tip: also check the back corners for clearance items), sometimes they'll make you a free espresso, oh... and $5 knife sharpening. I noticed they recently changed their exchange policy, and no longer accept returns for items that don't work well. Fortunately, the quality of products is great... but I will think twice about the impulse purchases.
Elenda Flores
Great store for aspiring chef, home cooks & people who love beautiful designed cook ware.
Derrick Mandoza
Just wandered through. Nice selection of high end housewares top browse. Friendly staff.
I like the products that are offered at Sur la Table, they’re of good quality and last a long time. Product aside I went in looking for a dish grater and instead found myself being followed. It wasn’t even subtle I looked up from where I was and the two associates just popped up near the shelf I was behind, they pretended to be on their phone. I was so uncomfortable I just left like, I’ve been to this Sur La Table many times in the past and this has never happened before.
I have already mentioned here that I am a professionally trained baker, some years back. Ever since that program, I have made it my mission to track down the best quality professional tools and ingredients. You simply cannot get them at most supermarkets or big box stores, with few exceptions.So, where do I go? Sometimes a couple of well known restaurant supply places when I want something strictly utilitarian but of the caliber the expert chefs use. However, I typically like to take it up a few notches and that is where Sur la Table comes in. I have shopped at this chain for about three decades. When I want a hard to find condiment or spice in a hurry, or a heavy duty French rolling pin, or gorgeous, elegant aprons, linens, and oven mitts, this is where I go. At one time SLT was the only place in the Los Angeles area to shop retail for high-end baking tools and equipment. It still has little competition.The Glendale store is a treasure. Located conveniently at Americana (see my reviews of Americana here too -- what a joy-filled place), I know I can hop in and find whatever I need on short notice. We had parties to attend this weekend and I needed a specific size baking pan that I did not have, so, last week, I checked out the online inventory at the Glendale store -- there it was, in stock, ordered it and arranged to collect it later. It was ready in a few hours. We stopped in to pick it up and minutes later it was in one of their giant signature Sur la Table shopping bags (free!) and out the door just 15 minutes later. I took the time to buzz up and down the aisles and re-familiarize myself with this wonderful resource.The store is clean and bright, down to the corners and the windows. It is right on Brand so you cannot miss it. As always, the staff are knowledgeable and friendly. There was a cooking demo underway too. Since people have cut back on bricks and mortar shopping, I was apprehensive that SLT might seem too quiet, too tenuous. Nope! I am delighted to report it is thriving. But, the only way it can continue to be here whenever we need it, is to keep shopping there. Don't let inferior products fool you. Baking is a science as well as an art. You simply cannot duplicate professional results with cheap products made for the tyro. Whether you order on line, or take the time to bask in the warm light of this store, Sur la Table should be a regular venue for serious chefs, home or out.Thank you for years of exceptional shopping, Sur la Table. I know they help me feel the love when I am ready to bake or to give the very best.
Pretty rude associates. Don’t want to bother themselves to help you. Ok inventory.
They were very helpful and I had been looking for a food processor which they had. They also held it for me to pick up the next day. I would shop there again to purchase other products.
They have a wide selection of high end products. The staff is always very helpful too. I've actually shopped here maybe a dozen times now.
If you value your time and money then I would avoid this location all together. The manager at this location is probably the rudest person I have ever had to deal with at any store. For reference she is an older lady with glasses, and she seriously has a stick up her you know what. I bought an espresso machine from this location in December of last year and tried to return it 2 days later. They told me that the machine (Breville Bambino) would do everything that I expected it to do, including temperature control. After using it one time I realized it did not have any temperature control like its bigger brother the Breville Barista Pro. The employees mislead me to believe that this machine would do everything I expected it to do, so naturally I wanted to return the item. I packaged the machine up perfectly, put it in my car and drove to this location. I parked in the parking structure, and carried this thing with me for 10 minutes as I walked from the parking structure to the store. When I got there I told the cashier I'd like to return the item. She reluctantly looked at the receipt and then asked the manager if it was ok to accept the return. That old bag stonewalled me and the return and basically looked at her and said "no". I explained that it wasn't the product I was expecting whatsoever and she decides to come up to me and antagonize me regarding the return. Her words: "So you just didn't like it?". My response: "It wasn't what I expected at all, and it doesn't have temperature control, as claimed by one of your sales associates." Her final words: "Sorry can't accept the return." Then she waddled away.I was pissed off, and decided to reach out to Sur La Table support. I called the next day and within 10 minutes the support team was able to provide me with a shipping label to return the item. They told me that once they received the item they would refund my original form of payment. This story doesn't end here though, now I was out an espresso machine AND my money. Even after receiving the item within 4 days it took them over 2 months to coordinate a refund with me. I called every single week from the day I returned the item to just last week confirming that my refund was indeed coming. They repeatedly told me that they received the coffee machine in their warehouse and that someone would reach out to me by phone or email to process the refund. I waited months for this call to happen, and just a couple of weeks ago it did! They asked me for my card number and I provided it to them, and they told me it would be available in 3-5 business days, but after 8 days... it still wasn't there. Finally I just ended up calling my bank and disputing the charge, they gave me my money in 1 day and asked for a copy of the email stating they had refunded me to be faxed to them. End of story.Basically avoid this location at all costs, don't give these people your money. Everything here is pretty overpriced anyways. The way the employees conduct themselves is almost like they are above you, all because they work at some snooty kitchen supply store. Get over yourselves.Note to the manager: When it comes to not accepting my return, it's not like this is some small-time mom and pop shop. It's not like I was taking money out of YOUR pocket returning an item I was unsatisfied with. Sur la table is a multi-million dollar corporation that grosses over $300 million dollars annually in revenue and you probably get paid a little over minimum wage. Why the hell would you do this to a customer? I was able to return it after all, but thanks to you, you made it very difficult for that to happen. Get over yourself!
The bulky old woman in glasses who works the Friday night shift was being incredibly rude to the customer next to us, despite the customer never having raised their voice. When the customer said she didn't appreciate this lady's tone, the lady condescendingly said "No you just don't like being told no." Which is no way for a service worker to speak to a guest. Really put a damper on our shopping experience.
The bulky old woman in glasses who works the Friday night shift was being incredibly rude to the customer next to us, despite the customer never having raised their voice or said anything inappropriate. When the customer said she didn't appreciate this lady's tone, the lady condescendingly said "No you just don't like being told no." Which is no way for a service worker in a high end shop to speak to a guest. Really put a damper on our shopping experience and I will no longer be patronizing this location.
Fun to browse. My go to place for kitchen items. Helpful staff. If it wasn't for the parking and traffic I would probably go more often.
As an amateur baker and someone who loves the kitchen this is a baker's heaven. The issue is the price of everything is a %20 premium to any other alternative. The variety is top notch and all kinds of products. Great place to stop
Restaurantji Recommends
The products are good quality and beautiful. I wish the prices were a little cheaper too.
Nice collection of premium kitchen wares and appliances. Competitive prices as compared with other physical or online stores. Helpful staff, nice location, organized shelfs and easy to compare between products. They also have a special condiments and oil section which I loved.
$5 knife sharpening! I'm a s***** for cooking stores in general, but Sur La Table warents the drive to Glendale. This store just does so many things right. The employees are always helpful, their sales are awesome (pro tip: also check the back corners for clearance items), sometimes they'll make you a free espresso, oh... and $5 knife sharpening. I noticed they recently changed their exchange policy, and no longer accept returns for items that don't work well. Fortunately, the quality of products is great... but I will think twice about the impulse purchases.
Great store for aspiring chef, home cooks & people who love beautiful designed cook ware.
Just wandered through. Nice selection of high end housewares top browse. Friendly staff.