TUMI Store - Americana at Brand

Accessories, Luggage

Hours:
777 Americana Way, Glendale
(818) 630-0025
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Recent Reviews

I had bought a tumi shoulder bag but the store where i had bought does not provide the monogram service so I took the bag to the Americana at Brand in Glendale. As soon as I walked in the store, one of the sales ladies noticed what I was in for and took care of me right away. What a service! So I gave a donation for Waver for Water under her name.

This review is solely based on my great in-store customer service experience with Marita. I was contemplating between two leather backpacks I saw online so went to the store to see them in person. Marita was the only sales associate in the store, and I couldn't have asked for a better experience. She was so helpful and very easy to talk to. She took the bags down from the shelf for me so I could take a closer look. She even asked me a few questions about my needs to better...read full review
Fantastic customer service. My only quip was that I called in beforehand to see if two of my pieces could be monogrammed and the woman mistakenly told me they could. I brought in four pieces to get monogrammed, but only one could be monogrammed onsite. The other had to be sent off to the Georgia factory, so hopefully, in the next 3 months, I get my luggage back. I also picked up something to keep the inside of the luggage fresh smelling and an outside cleaner. Great customer service...read full review

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Hours

Monday 10:00 am - 9:00 pm
Tuesday 10:00 am - 9:00 pm
Wednesday 10:00 am - 9:00 pm
Thursday 10:00 am - 9:00 pm
Friday 10:00 am - 10:00 pm
Saturday 10:00 am - 10:00 pm
Sunday 11:00 am - 8:00 pm

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