It was a busy friday night ,There were two bartenders one for the bar the other for the wait staff. My wife and I arrived sat at the bar waited to be greeted and shown the dinner menu, it took the bartender 10 minutes to greet us while the waiters bartender at the end of the bar was loudly discribing how she dislked working with her co worker. After sitting for 10 minutes we asked to see the menu choose our order then sat for a few more minutes before he asked what we wanted to drink. Being in the restaurant industry for years as a general manager as well as my wife being the district manager for a well known restaurant chain we just looked at each other in disbelife as this resturants customer service has gone down . With just two staff members that clearly did not care about what service they were giving.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Boneless Wings
Judy Esther Osorio
They left me waiting at the table for 45 minutes and never brought me the order. I had to leave the place. What a bad experience.I won't go to that place again.
Atmosphere: 1
Food: 1
Service: 1
Margaret Powell-Green
It's always nice here. Food is good ND the drinks are great.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Boneless Wings, Fish and Chips, Baby Back Ribs Half Rack, Mozzarella Sticks, Bourbon Street Chicken & Shrimp with Mashed Potatoes and Water, New Bourbon Street Mushroom Swiss Burger
marion brewer
The food was awesome ,service was
Atmosphere: 5
Food: 5
Service: 5
Ali El kayal
Really staff in good
Atmosphere: 5
Food: 4
Service: 4
Isabella Stewart
Jummm it's good to pass the time, but it's not something I would recommend ?
Atmosphere: 3
Food: 3
Service: 3
Dawn Aguilar
2nd update 02/18/2024Service was nonexistent. Server checked on us once after we received our food AND our food was barely luke warm. I had to flag down another server twice so I could get a side of mayo for my extremely dry chicken sandwich and to get a box. Terrible service. Do not recommend.Update 03,/28/2023: Two employees at the front (one sitting in the in the waiting area, the other at the hostess stand- she is pregnant) talking, they didn't even look at us. I went and stood in front of them, AND it still took them several seconds to stop talking and look at us. Guess their conversation was more important than customers. Our server was friendly and efficient. She is the reason I gave 3 stars instead of 2.Best cheeseburger ever! Our server, Sea Shell, was very friendly.
Atmosphere: 4
Food: 3
Service: 1
Kong Chin
Not a pleasant visit to this place for dinner. There are at least 8 tables (4 seats) open and empty yet no services and all waiting in line to be seated. What a shame!
Jose Perez
Everything was perfect ? ?
Atmosphere: 5
Food: 5
Service: 5
Mousie56 Leo
The waiter we had was excellent.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips and Salsa, Menu, Ribeye Steak with Mashed Potatoes and Broccoli and Water, Double Crunch Shrimp, Baby Back Ribs Half Rack
Since I went the first time I loved it, now it is my favorite place to go to eat, everyone there is very friendly...I recommend it
Atmosphere: 5
Food: 5
Service: 5
JOYCE JONES
We all were hungry for different items, so all satisfied.
Atmosphere: 4
Food: 4
Service: 3
Hien P
Pleasant Visit with Great Service at Applebee’s HaywardI recently visited Applebee’s Grill + Bar on Southland Dr, Hayward, CA, on a Sunday morning, and the experience was quite positive. The welcoming ambiance, ample available tables, and prompt greeting set a pleasant tone for our visit.The server stood out for her friendliness and attentiveness, regularly checking in with us. It was a nice touch, even though we didn’t require much assistance. What added to the positive experience was the discovery that Applebee’s gift cards could be used not only for payment but also as part of the tip—a feature not common with many gift cards.Although we typically don’t dine at Applebee’s, a Christmas gift card led us here, and we were pleased with the flexibility it offered. We ordered two appetizers and two main entrees, all of which were enjoyable, leaving us with a positive impression.During the checkout process, there was a minor hiccup when the screen prompted a $2 charge for a game. I recommend double-checking the machine before completing the transaction. Fortunately, the server swiftly resolved the issue by removing the game charge.Overall, our experience at Applebee’s Hayward was delightful, and we look forward to returning in the future. The combination of good food, attentive service, and the unexpected convenience of using gift cards for tips made it a memorable visit.
It was a busy friday night ,There were two bartenders one for the bar the other for the wait staff. My wife and I arrived sat at the bar waited to be greeted and shown the dinner menu, it took the bartender 10 minutes to greet us while the waiters bartender at the end of the bar was loudly discribing how she dislked working with her co worker. After sitting for 10 minutes we asked to see the menu choose our order then sat for a few more minutes before he asked what we wanted to drink. Being in the restaurant industry for years as a general manager as well as my wife being the district manager for a well known restaurant chain we just looked at each other in disbelife as this resturants customer service has gone down . With just two staff members that clearly did not care about what service they were giving.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Boneless Wings
They left me waiting at the table for 45 minutes and never brought me the order. I had to leave the place. What a bad experience.I won't go to that place again.
Atmosphere: 1
Food: 1
Service: 1
It's always nice here. Food is good ND the drinks are great.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Boneless Wings, Fish and Chips, Baby Back Ribs Half Rack, Mozzarella Sticks, Bourbon Street Chicken & Shrimp with Mashed Potatoes and Water, New Bourbon Street Mushroom Swiss Burger
The food was awesome ,service was
Atmosphere: 5
Food: 5
Service: 5
Really staff in good
Atmosphere: 5
Food: 4
Service: 4
Jummm it's good to pass the time, but it's not something I would recommend ?
Atmosphere: 3
Food: 3
Service: 3
2nd update 02/18/2024Service was nonexistent. Server checked on us once after we received our food AND our food was barely luke warm. I had to flag down another server twice so I could get a side of mayo for my extremely dry chicken sandwich and to get a box. Terrible service. Do not recommend.Update 03,/28/2023: Two employees at the front (one sitting in the in the waiting area, the other at the hostess stand- she is pregnant) talking, they didn't even look at us. I went and stood in front of them, AND it still took them several seconds to stop talking and look at us. Guess their conversation was more important than customers. Our server was friendly and efficient. She is the reason I gave 3 stars instead of 2.Best cheeseburger ever! Our server, Sea Shell, was very friendly.
Atmosphere: 4
Food: 3
Service: 1
Not a pleasant visit to this place for dinner. There are at least 8 tables (4 seats) open and empty yet no services and all waiting in line to be seated. What a shame!
Everything was perfect ? ?
Atmosphere: 5
Food: 5
Service: 5
The waiter we had was excellent.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips and Salsa, Menu, Ribeye Steak with Mashed Potatoes and Broccoli and Water, Double Crunch Shrimp, Baby Back Ribs Half Rack
Restaurantji Recommends
We had a great experience.
Atmosphere: 5
Food: 5
Service: 5
Since I went the first time I loved it, now it is my favorite place to go to eat, everyone there is very friendly...I recommend it
Atmosphere: 5
Food: 5
Service: 5
We all were hungry for different items, so all satisfied.
Atmosphere: 4
Food: 4
Service: 3
Pleasant Visit with Great Service at Applebee’s HaywardI recently visited Applebee’s Grill + Bar on Southland Dr, Hayward, CA, on a Sunday morning, and the experience was quite positive. The welcoming ambiance, ample available tables, and prompt greeting set a pleasant tone for our visit.The server stood out for her friendliness and attentiveness, regularly checking in with us. It was a nice touch, even though we didn’t require much assistance. What added to the positive experience was the discovery that Applebee’s gift cards could be used not only for payment but also as part of the tip—a feature not common with many gift cards.Although we typically don’t dine at Applebee’s, a Christmas gift card led us here, and we were pleased with the flexibility it offered. We ordered two appetizers and two main entrees, all of which were enjoyable, leaving us with a positive impression.During the checkout process, there was a minor hiccup when the screen prompted a $2 charge for a game. I recommend double-checking the machine before completing the transaction. Fortunately, the server swiftly resolved the issue by removing the game charge.Overall, our experience at Applebee’s Hayward was delightful, and we look forward to returning in the future. The combination of good food, attentive service, and the unexpected convenience of using gift cards for tips made it a memorable visit.
Atmosphere: 4
Food: 4
Service: 5
I was served a very good Margarita on the rocks.
Atmosphere: 3
Food: 3
Service: 4