Title: Unprofessional Behavior and Poor Customer Service ExperienceI recently visited this Starbucks location with the expectation of enjoying a warm beverage and some quiet time before closing. However, my experience was marred by the unprofessional behavior of one particular employee. Upon arriving at 8:28 PM, just two minutes before the posted closing time of 8:30 PM, I found the door already locked. Despite my attempts to engage with the employee inside, she refused to acknowledge my presence until precisely 8:30 PM, at which point she curtly informed me that the store was closing.Not only was this behavior rude and dismissive, but it also demonstrated a lack of empathy and understanding towards customers who may arrive shortly before closing. As someone who values excellent customer service, I was extremely disappointed by this encounter.I hope that management will address this issue promptly and ensure that all employees are trained to provide a welcoming and respectful environment for customers, regardless of the time of day. Until then, I cannot recommend this Starbucks location to others. Pop p P
Service: 1
Arun Josh
Clean, like the place and doesn't mind going back.
Food: 5
Service: 5
Recommended dishes: Frappuccino
Jazzy
Barista make a good coffee atleat for me I guess ?
Atmosphere: 1
Food: 5
Service: 1
Ana Zambrano
Delicious coffee, but the place is always dirty.
August C.
Bathroom codes are an immediate 1 star. La la la la oa oa a minimum word count minimum word count.
Sherry
Very little seating. Not very clean. Service was fine. Area has a lot of Riff Raff.
Atmosphere: 2
Food: 3
Service: 4
Naye Sanch
The amazing
Atmosphere: 5
Food: 5
Service: 5
Anthony Russell
This is a Starbucks but you can feel the location deals with a lot of challenges. There are a lot of homeless transients hanging outside. No public restrooms . Remember to lock your car. They will get into it if you leave it unlocked. The coffee was still great but the experience was disappointing.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Frappuccino, Coffee Beans
Naomi H.
The worker this morning was rude. I felt so rushed to order I didn't get to change milk options so I ended up not even drinking my drink. There weren't many customers and she wasn't the only worker there so I'm not sure what her stress was. I'll drive farther for a better Starbucks experience.
Slim Jesus
Bro 30 minutes just for a Mocha Frappe? Where's the manager at??♂️ workers are WAY too chatty, especially the lightskin with braids, she should worry about work and not what her man is doing at the house..
This particular Starbucks is anti-homeless. They have no plug Outlets whatsoever I've been seeing these around large Urban and small urban areas where there's a large homeless population. With this particular location is in Hayward California which is right next to Oakland so these people who are homeless obviously need more safety and protection, and not having any means to charge your devices to keep in contact with family or any type of opportunity for work hampers their ability to succeed during the day. This is just my opinion on Starbucks I think that it's racist.
Atmosphere: 1
Food: 1
Service: 1
Carlos Melara
Service is ok, but atmosphere can be a bit weird. Lots of homeless and random people around the area.
Atmosphere: 2
Food: 5
Service: 5
Kristen S.
I haven't had a great customer service experience from Starbucks in a long timeeeee but today the barista, Marsha, made my trip very special! We definitely need more kind souls like Marsha in the customer service industry as she went above and beyond with ensuring our drinks were made correctly and ensuring her customers left satisfied.
Sione F.
Today we decided to go to a different Starbucks a little further then the one closest to home and we ordered a Matcha Green Tea with Cold Foam. As we went to pick up our order the Barista asked if we wanted to drink a little so it didn't make a mess all on the cup. We then told her yes and thank you because the store we went to Bayfair made a very messy cup and when we asked them to fix it they told us it would take 10-20 minutes cause they were busy. We told Marsha about our experience and how it made us never wanna go there again. Out of the kindness of her heart she gave us this store credit gift card for the inconvenience of another store. We need more baristas like Marsha ! Best Starbucks experience ever !
Tim Clancy
Super nice staff, nice spot. Can sometimes be a but dirty, but the staff makes up for it and is super helpful. Cinnamon caramel cold brew was super tastyVegetarian options: Lots of vegetarian options.Kid-friendliness: Lots of kids options. Kid temperature drinks available, a cooler temperature to not burn their mouths.Parking: Lots of spots, big parking lotWheelchair accessibility: First floor, easy acessDietary restrictions: Lots of options
Title: Unprofessional Behavior and Poor Customer Service ExperienceI recently visited this Starbucks location with the expectation of enjoying a warm beverage and some quiet time before closing. However, my experience was marred by the unprofessional behavior of one particular employee. Upon arriving at 8:28 PM, just two minutes before the posted closing time of 8:30 PM, I found the door already locked. Despite my attempts to engage with the employee inside, she refused to acknowledge my presence until precisely 8:30 PM, at which point she curtly informed me that the store was closing.Not only was this behavior rude and dismissive, but it also demonstrated a lack of empathy and understanding towards customers who may arrive shortly before closing. As someone who values excellent customer service, I was extremely disappointed by this encounter.I hope that management will address this issue promptly and ensure that all employees are trained to provide a welcoming and respectful environment for customers, regardless of the time of day. Until then, I cannot recommend this Starbucks location to others. Pop p P
Service: 1
Clean, like the place and doesn't mind going back.
Food: 5
Service: 5
Recommended dishes: Frappuccino
Barista make a good coffee atleat for me I guess ?
Atmosphere: 1
Food: 5
Service: 1
Delicious coffee, but the place is always dirty.
Bathroom codes are an immediate 1 star. La la la la oa oa a minimum word count minimum word count.
Very little seating. Not very clean. Service was fine. Area has a lot of Riff Raff.
Atmosphere: 2
Food: 3
Service: 4
The amazing
Atmosphere: 5
Food: 5
Service: 5
This is a Starbucks but you can feel the location deals with a lot of challenges. There are a lot of homeless transients hanging outside. No public restrooms . Remember to lock your car. They will get into it if you leave it unlocked. The coffee was still great but the experience was disappointing.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Frappuccino, Coffee Beans
The worker this morning was rude. I felt so rushed to order I didn't get to change milk options so I ended up not even drinking my drink. There weren't many customers and she wasn't the only worker there so I'm not sure what her stress was. I'll drive farther for a better Starbucks experience.
Bro 30 minutes just for a Mocha Frappe? Where's the manager at??♂️ workers are WAY too chatty, especially the lightskin with braids, she should worry about work and not what her man is doing at the house..
Restaurantji Recommends
This particular Starbucks is anti-homeless. They have no plug Outlets whatsoever I've been seeing these around large Urban and small urban areas where there's a large homeless population. With this particular location is in Hayward California which is right next to Oakland so these people who are homeless obviously need more safety and protection, and not having any means to charge your devices to keep in contact with family or any type of opportunity for work hampers their ability to succeed during the day. This is just my opinion on Starbucks I think that it's racist.
Atmosphere: 1
Food: 1
Service: 1
Service is ok, but atmosphere can be a bit weird. Lots of homeless and random people around the area.
Atmosphere: 2
Food: 5
Service: 5
I haven't had a great customer service experience from Starbucks in a long timeeeee but today the barista, Marsha, made my trip very special! We definitely need more kind souls like Marsha in the customer service industry as she went above and beyond with ensuring our drinks were made correctly and ensuring her customers left satisfied.
Today we decided to go to a different Starbucks a little further then the one closest to home and we ordered a Matcha Green Tea with Cold Foam. As we went to pick up our order the Barista asked if we wanted to drink a little so it didn't make a mess all on the cup. We then told her yes and thank you because the store we went to Bayfair made a very messy cup and when we asked them to fix it they told us it would take 10-20 minutes cause they were busy. We told Marsha about our experience and how it made us never wanna go there again. Out of the kindness of her heart she gave us this store credit gift card for the inconvenience of another store. We need more baristas like Marsha ! Best Starbucks experience ever !
Super nice staff, nice spot. Can sometimes be a but dirty, but the staff makes up for it and is super helpful. Cinnamon caramel cold brew was super tastyVegetarian options: Lots of vegetarian options.Kid-friendliness: Lots of kids options. Kid temperature drinks available, a cooler temperature to not burn their mouths.Parking: Lots of spots, big parking lotWheelchair accessibility: First floor, easy acessDietary restrictions: Lots of options
Atmosphere: 5
Food: 5
Service: 5