Very nice staff. I had a large order & the staff was patient &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Philly Cheese Steak, South Philly Half, The Gilroy, King Philly Cheese Steak, Curly Fries, Cheese Steak with Sweet and Hot Peppers
Annie Goddard
Yesterday I ordered the chili cheese steak and curly fries. I work 2 minutes away across the intersection. When I got to work the fries were cold & stale and when I opened my sandwich is was so soggy I just tossed it. Not a good first impression. Plus, the lady working there was incredibly rude but Mark was nice. $20 down the drain.
Atmosphere: 3
Food: 1
Service: 1
kp usa
I think you guys need a new cook!! Who ever cooked this food forgot to put the flavor in it!!! It tastes like I was eating air. It absolutely tasted like nothing!! I got the large mushroom and steak i added extra cheese and bacon and onions and also cheese sauce but they put the cheese sauce in a cup instead of on the sandwich like I asked but whatever. I spent over $26 down the drain. With a bottle of soda too. It's just another chain restaurant that uses young adults who Don't care about their job Owners/Manager if you don't believe me send in an unknown person to purchase an order and try it yourself. I wish you could reimburse me for the TIME i lost thinking about how good my lunch was going to be today!!! PS. I wish I could throw up this food so I can go find something satisfying to eat. A cup of noodles would have been more satisfying!!!
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Dr Pepper
Christina McKean
The guy cooking was so rude to the young man wrapping the sandwiches. I assume he was new. I ordered my food for a certain time, and it wasn't ready (20 minutes late). Normally, my experience here is good.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cheese Steak Sandwich
Tony M.
I have been regularly ordering from this location (about once a week on average) and over the last couple months the quality has steadily declined. It started with sloppily made sandwiches where half of the meat is outside the roll. And then they cut way back on the sweat peppers. And now it appears they've cut back on cleaning as my latest sandwich was full of burnt chunks of previous orders. I wouldn't complain about a one-time issue so much but this is clearly a problem that is getting worse as time goes by. I've also been to the location and many times and have seen arguments between staff. I've never seen anything that looks like management. There is another location that is a little bit further away from me that still shows some pride in their product. I will be using them from now on. Shame.
Luciano Cheng
Place was great! Loved that they actually use authentic amoroso's bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Sandwich
Bill White
They charge extra for provolone cheese. I thought it's part of the sandwich. French fries were terrible, dripping wet with grease. I would not recommend it.
Atmosphere: 2
Food: 2
Service: 2
Metalhead Silva
I kinda go here sometimes but today was the worst!! I got the Gilroy and asked for extra garlic. I'm eating it now and I'm half way through with no garlic at all!! $14 for a special order and you mess it up? Really?!?!? I think I'll take the special trip to Castro Valley next time. You guys are horrible in every way now, from food to service and cleanliness. No thank you!
Atmosphere: 1
Food: 1
Service: 1
Benjamin
Great spot to stop get your issue . ??
Atmosphere: 5
Food: 5
Service: 5
Daniel E.
Took 25 minutes to get my food although I ordered in person with no one in front of me. 3 employees working, one of them took off to go to Target to buy ingredients or something they were out of while one guy did everything and the older white lady was just sitting down gossiping loudly. I understand stuff happens but at one point no one was working, the grill and topping station were left completely unattended while meat was left on the grill and sandwiches were sitting on the counter getting cold. I got called to get my food eventually and didn't even bother to check the bag since I was already late coming back from my lunch. I took a bite once I got back to my vehicle and found the sandwich and fries had already gone cold. Money in the trash and still hungry. Management fail.
Zero stars. I ordered online. Expected ready in 20min. Showed up at 25min and they hadn't even started the order! 3 employees all sitting around doing jack s.... on their phones. I could see my order, the only one, was up on the order screen so definitely not an issue with the online system. Never coming here again.
Kevin
Worst sandwich I've ever tasted. Couldn't even finish it.
Atmosphere: 1
Food: 1
Service: 1
Markiss A.
Ordered a Philly King and they forgot to put sweet peppers on my sandwich. Tried to call them but it kept going to voicemail. When I showed up there was nobody in the restaurant. The guy that originally made my sandwich was relaxing in the dining area talking to the girl who rung me up. I told them I was trying to call them but it was going to voicemail and the girl replied saying when it's busy ( which they were not ) or when the phone dies it automatically goes to their voicemail which I don't believe. If the manager see this, your losing a whole lot of business because your employees don't want to answer the phone :(
Michael Garcia
They burnt a portion of the meat and mushrooms. They are usually good. That is why they got three stars and not one.
Atmosphere: 3
Food: 1
Service: 5
Maegan B.
Great food, every time. Staff and service are A+! I eat lunch here at least once a week, if not twice! I love the service and quantity I get for the money. I highly recommend giving this place a try if you haven't. Classic Philly Cheese Steak, Classic Cheesesteak,
Very nice staff. I had a large order & the staff was patient &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Philly Cheese Steak, South Philly Half, The Gilroy, King Philly Cheese Steak, Curly Fries, Cheese Steak with Sweet and Hot Peppers
Yesterday I ordered the chili cheese steak and curly fries. I work 2 minutes away across the intersection. When I got to work the fries were cold & stale and when I opened my sandwich is was so soggy I just tossed it. Not a good first impression. Plus, the lady working there was incredibly rude but Mark was nice. $20 down the drain.
Atmosphere: 3
Food: 1
Service: 1
I think you guys need a new cook!! Who ever cooked this food forgot to put the flavor in it!!! It tastes like I was eating air. It absolutely tasted like nothing!! I got the large mushroom and steak i added extra cheese and bacon and onions and also cheese sauce but they put the cheese sauce in a cup instead of on the sandwich like I asked but whatever. I spent over $26 down the drain. With a bottle of soda too. It's just another chain restaurant that uses young adults who Don't care about their job Owners/Manager if you don't believe me send in an unknown person to purchase an order and try it yourself. I wish you could reimburse me for the TIME i lost thinking about how good my lunch was going to be today!!! PS. I wish I could throw up this food so I can go find something satisfying to eat. A cup of noodles would have been more satisfying!!!
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Dr Pepper
The guy cooking was so rude to the young man wrapping the sandwiches. I assume he was new. I ordered my food for a certain time, and it wasn't ready (20 minutes late). Normally, my experience here is good.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cheese Steak Sandwich
I have been regularly ordering from this location (about once a week on average) and over the last couple months the quality has steadily declined. It started with sloppily made sandwiches where half of the meat is outside the roll. And then they cut way back on the sweat peppers. And now it appears they've cut back on cleaning as my latest sandwich was full of burnt chunks of previous orders. I wouldn't complain about a one-time issue so much but this is clearly a problem that is getting worse as time goes by. I've also been to the location and many times and have seen arguments between staff. I've never seen anything that looks like management. There is another location that is a little bit further away from me that still shows some pride in their product. I will be using them from now on. Shame.
Place was great! Loved that they actually use authentic amoroso's bread.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Sandwich
They charge extra for provolone cheese. I thought it's part of the sandwich. French fries were terrible, dripping wet with grease. I would not recommend it.
Atmosphere: 2
Food: 2
Service: 2
I kinda go here sometimes but today was the worst!! I got the Gilroy and asked for extra garlic. I'm eating it now and I'm half way through with no garlic at all!! $14 for a special order and you mess it up? Really?!?!? I think I'll take the special trip to Castro Valley next time. You guys are horrible in every way now, from food to service and cleanliness. No thank you!
Atmosphere: 1
Food: 1
Service: 1
Great spot to stop get your issue . ??
Atmosphere: 5
Food: 5
Service: 5
Took 25 minutes to get my food although I ordered in person with no one in front of me. 3 employees working, one of them took off to go to Target to buy ingredients or something they were out of while one guy did everything and the older white lady was just sitting down gossiping loudly. I understand stuff happens but at one point no one was working, the grill and topping station were left completely unattended while meat was left on the grill and sandwiches were sitting on the counter getting cold. I got called to get my food eventually and didn't even bother to check the bag since I was already late coming back from my lunch. I took a bite once I got back to my vehicle and found the sandwich and fries had already gone cold. Money in the trash and still hungry. Management fail.
Restaurantji Recommends
Zero stars. I ordered online. Expected ready in 20min. Showed up at 25min and they hadn't even started the order! 3 employees all sitting around doing jack s.... on their phones. I could see my order, the only one, was up on the order screen so definitely not an issue with the online system. Never coming here again.
Worst sandwich I've ever tasted. Couldn't even finish it.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Philly King and they forgot to put sweet peppers on my sandwich. Tried to call them but it kept going to voicemail. When I showed up there was nobody in the restaurant. The guy that originally made my sandwich was relaxing in the dining area talking to the girl who rung me up. I told them I was trying to call them but it was going to voicemail and the girl replied saying when it's busy ( which they were not ) or when the phone dies it automatically goes to their voicemail which I don't believe. If the manager see this, your losing a whole lot of business because your employees don't want to answer the phone :(
They burnt a portion of the meat and mushrooms. They are usually good. That is why they got three stars and not one.
Atmosphere: 3
Food: 1
Service: 5
Great food, every time. Staff and service are A+! I eat lunch here at least once a week, if not twice! I love the service and quantity I get for the money. I highly recommend giving this place a try if you haven't. Classic Philly Cheese Steak, Classic Cheesesteak,