Everyone seemed drunk or on drugs. They were completely out of both beans, meaning they did not even prepare for service. Their other ingredients were low quality. The staff was very disrespectful and was unconcerned with their lack of preparedness. They also refused to accommodate customer requests, and when someone asked to get theirborder at a discount because the beans wete nit available, the staff said it was impossible, and an unreasonable request. This was extremely uncalled for, and the entire staff should be restructured.Staff were spilling items, and even one of the members dropped a complete soda on the floor and then closed off an area to clean it. This was a complete display of disarray.
Atmosphere: 1
Food: 3
Service: 1
Rudy A
(Former Burbank employee here) Eat from this location often and flavors are very inconsistent. Some days it’s the best chipotle you’ll have and other days, flavors just lack tremendously in every aspect. My bowl was pretty bland today, no salt or other seasonings on peppers. Guac was bland. Rice was hard.
Atmosphere: 3
Food: 2
Service: 3
Emily Tovar
The service was rude. Ordered online for it to be picked up at a certain time and when it wasn’t ready I waited 10 more minutes with hardly anyone in the store. When i first walked in, the lady in the bag yelled with an attitude that they were still working on online orders simply by just asking my name. I understand what it’s like to work in food service but when asked about where my order was and how long it was gonna take I was presented with the rudest attitude ever by the girl in the front. For a store that wasn’t busy at all due to the rain, you could do a lot better.
Atmosphere: 1
Food: 1
Service: 1
Tayjae Polk
Disgusting I ordered for takeout not to long ago tonight and found a hair on my chicken. I ordered a burrito bowl so nasty they have no phone to call from and the store is closing soon I live to far out to make it in time to go back . Never again
Justin Flores
I was ordering them I notice the portion the there was literally only rice in the middle all the edges were empty so I asked for more he berly put any I asked for double chicken and the dude gives me normal chicken look I’m paying for the food and don’t mind being charge extra really disappointing cause I was still hungry afterwards.
Atmosphere: 2
Food: 1
Service: 2
Erika Flores
10/10 best chipotle I been to in all of San Fernando and LA county, super friendly staff. They greeted me the second I walked in the person making my burrito was number one in customer service, super clean atmosphere as well, usually it’s hard to find napkins and forks but this chipotle was fully stocked! I might just consider moving to north Hollywood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
R Felix
Erica & Natalia are amazing. They were probably the nicest staff that I have encountered since I come here so often. I live across the street and maybe it’s just timing but it’s late night and these staff members were smooth. No complaints to my annoying requests and made it happen. Thank yall!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
David Archer
Place was so dirty I really should have left mid order..threw away most of food because of nervous of getting food born illness. AVOID.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
eric jordan
It’s always an issue with this particular location, not every employee there is bad but this particular location needs to be revamped for sure, there’s no sense of urgency, anytime I go in person it takes about 3-5 minutes before I’m greeted or acknowledged by someone, the cleanliness of the store is in shambles! my to go order was released to the wrong driver, and when asked if they can resolve the issue they said take it up with corporate, as a culinary industry member myself this is unacceptable, you have people there that don’t want to be there and it shows, please fix this or this location isn’t going to be there for long…
Atmosphere: 1
Food: 2
Service: 1
Vlad P
I love Chipotle. But this is the dirtiest and run down location I've ever been to. Pieces of trash and food on and under every table. I've even seen tree leaves inside. Cooking surfaces looked dirty. Food was ok. Fajitas were a bit burnt and carne asada was more like roast beef. Pretty much no parking available either so I walked half a block. An odd ball Chipotle location.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Bowl with Steak Rice Lettuce Cheese Guacamole Pico De Gallo and a Side of Chips
time 10:35 they are closed and the staff ignores the terrible behavior towards
Atmosphere: 2
Food: 4
Service: 1
Valia B.
Worst place to eat or order food. I don't recommend this place. Food looks nasty and customer service is bad. I leave one star because I have to but I don't give any stars to this horrible place.
Ana T.
I was in search of a vegan option for lunch after a morning workout. Decent customer service. Ordered the brown rice, black beans, guac, pan roasted veggies and lettuce. For my beverage, I chose a natural fruit drink the "Aqua Fresca".
Star Light
My expectations weren't even THAT high, & it was still a sub-par experience compared to my usual location. Cold, piddly portions, not very fresh (lookswise & tastewise), slow despite not being busy, & not very friendly service. They were out of multiple meats, & the ones still available were running low & dried out. ?♀️ (& no, it was not 2 minutes before close lol, but you'd sure think that it was by their selection & service! Closing time was at least 2 hours out.) Literally the opposite of everything I'd expect from Chipotle.Dietary restrictions: Very accommodating to many diets. Allergens are labeled & they are transparent about their ingredients.
Atmosphere: 4
Food: 3
Service: 3
Kathryn Diane R.
Love this chipotle, I've been getting a bowl here at least 3 times a week this past month due to cravings, and as I write this I'm considering ordering again. They make my order perfectly, and because I order online and pick it up, it's usually waiting for me on the back counter as I walk in. As it's located in the middle of north Hollywood there's a lot of people with very different attitudes that go there and I have to say every time I see an incident with a customer occurring, the supervisor never backs down from handling it and making sure the line of people are able to still order and keep business flowing.
Everyone seemed drunk or on drugs. They were completely out of both beans, meaning they did not even prepare for service. Their other ingredients were low quality. The staff was very disrespectful and was unconcerned with their lack of preparedness. They also refused to accommodate customer requests, and when someone asked to get theirborder at a discount because the beans wete nit available, the staff said it was impossible, and an unreasonable request. This was extremely uncalled for, and the entire staff should be restructured.Staff were spilling items, and even one of the members dropped a complete soda on the floor and then closed off an area to clean it. This was a complete display of disarray.
Atmosphere: 1
Food: 3
Service: 1
(Former Burbank employee here) Eat from this location often and flavors are very inconsistent. Some days it’s the best chipotle you’ll have and other days, flavors just lack tremendously in every aspect. My bowl was pretty bland today, no salt or other seasonings on peppers. Guac was bland. Rice was hard.
Atmosphere: 3
Food: 2
Service: 3
The service was rude. Ordered online for it to be picked up at a certain time and when it wasn’t ready I waited 10 more minutes with hardly anyone in the store. When i first walked in, the lady in the bag yelled with an attitude that they were still working on online orders simply by just asking my name. I understand what it’s like to work in food service but when asked about where my order was and how long it was gonna take I was presented with the rudest attitude ever by the girl in the front. For a store that wasn’t busy at all due to the rain, you could do a lot better.
Atmosphere: 1
Food: 1
Service: 1
Disgusting I ordered for takeout not to long ago tonight and found a hair on my chicken. I ordered a burrito bowl so nasty they have no phone to call from and the store is closing soon I live to far out to make it in time to go back . Never again
I was ordering them I notice the portion the there was literally only rice in the middle all the edges were empty so I asked for more he berly put any I asked for double chicken and the dude gives me normal chicken look I’m paying for the food and don’t mind being charge extra really disappointing cause I was still hungry afterwards.
Atmosphere: 2
Food: 1
Service: 2
10/10 best chipotle I been to in all of San Fernando and LA county, super friendly staff. They greeted me the second I walked in the person making my burrito was number one in customer service, super clean atmosphere as well, usually it’s hard to find napkins and forks but this chipotle was fully stocked! I might just consider moving to north Hollywood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Erica & Natalia are amazing. They were probably the nicest staff that I have encountered since I come here so often. I live across the street and maybe it’s just timing but it’s late night and these staff members were smooth. No complaints to my annoying requests and made it happen. Thank yall!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Place was so dirty I really should have left mid order..threw away most of food because of nervous of getting food born illness. AVOID.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
It’s always an issue with this particular location, not every employee there is bad but this particular location needs to be revamped for sure, there’s no sense of urgency, anytime I go in person it takes about 3-5 minutes before I’m greeted or acknowledged by someone, the cleanliness of the store is in shambles! my to go order was released to the wrong driver, and when asked if they can resolve the issue they said take it up with corporate, as a culinary industry member myself this is unacceptable, you have people there that don’t want to be there and it shows, please fix this or this location isn’t going to be there for long…
Atmosphere: 1
Food: 2
Service: 1
I love Chipotle. But this is the dirtiest and run down location I've ever been to. Pieces of trash and food on and under every table. I've even seen tree leaves inside. Cooking surfaces looked dirty. Food was ok. Fajitas were a bit burnt and carne asada was more like roast beef. Pretty much no parking available either so I walked half a block. An odd ball Chipotle location.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Bowl with Steak Rice Lettuce Cheese Guacamole Pico De Gallo and a Side of Chips
Restaurantji Recommends
time 10:35 they are closed and the staff ignores the terrible behavior towards
Atmosphere: 2
Food: 4
Service: 1
Worst place to eat or order food. I don't recommend this place. Food looks nasty and customer service is bad. I leave one star because I have to but I don't give any stars to this horrible place.
I was in search of a vegan option for lunch after a morning workout. Decent customer service. Ordered the brown rice, black beans, guac, pan roasted veggies and lettuce. For my beverage, I chose a natural fruit drink the "Aqua Fresca".
My expectations weren't even THAT high, & it was still a sub-par experience compared to my usual location. Cold, piddly portions, not very fresh (lookswise & tastewise), slow despite not being busy, & not very friendly service. They were out of multiple meats, & the ones still available were running low & dried out. ?♀️ (& no, it was not 2 minutes before close lol, but you'd sure think that it was by their selection & service! Closing time was at least 2 hours out.) Literally the opposite of everything I'd expect from Chipotle.Dietary restrictions: Very accommodating to many diets. Allergens are labeled & they are transparent about their ingredients.
Atmosphere: 4
Food: 3
Service: 3
Love this chipotle, I've been getting a bowl here at least 3 times a week this past month due to cravings, and as I write this I'm considering ordering again. They make my order perfectly, and because I order online and pick it up, it's usually waiting for me on the back counter as I walk in. As it's located in the middle of north Hollywood there's a lot of people with very different attitudes that go there and I have to say every time I see an incident with a customer occurring, the supervisor never backs down from handling it and making sure the line of people are able to still order and keep business flowing.