5 minutes before 8:00 I went to use the restroom and I was told I was not allowed to use it because they close it at 8:00 and I showed the lady who did not speak very well English it was before 8. They told me I couldn't use it because the floor and walls were wet. I asked for the manager and the manager said she would get fired if I went in there. Why would they not clean the restroom after 8:00 if they close it at 8:00? I am very disappointed I understand if it was after 8:00, especially as a paid customer. There is a sign that says " restroom for customers only " I guess even paid customers don't get to use the restroom before 8:00. Maybe you should include that in your sign that you close the restroom at 8:00.
Katie Evenson
The food here is great I have been eating here for years, I have experienced a couple of times where they don't get my order right and one time when I called they were actually pretty rude about it that is why I give the 4 star rating but overall they are quick, friendly and the food is great, it is a little more pricey than I would like and they only offer one size of drink but don't have any other complaints.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: King Philly w the Works, Onion Rings
Tim Johnson
I walked in.To the cheesecake shop To order steak fries And they actually Give me plain steak fries When I got home and I saw that there were no toppings Just regular steak fries.I called and told the steak shop that my order was Misunderstood the manager argued with Me about the steak fries and then hung up in my face I had called back several times about seven To resolve the issue that could have been resolved over the phone , but I made it to the steak shop The manager there did Handle things professionally I had to drive thirty minutes And cross a bridge To go back and get a Seven dollars That could have been refunded to me in a better way Since I showed up personally she refunding my money I do not respect the way people at these food chains Do not like to do their job.Please note that the Customer is always right After the disrespect From Julia.I will never encourage Or go to the steak shop chain Anywhere ever again because I see That they have put put irresponsible Employees in places they work should not be I will be going to corporate Mind you, I do not have a lot of money to waste and this was my last fast food purchase and I wanted steak fries. Please heed my word This place does not deserve your head earn Money.While the cost of food is outraged
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Fries
Evan A.
Had a cheesesteak craving tonight, and this one is the closest to the house. I don't eat here often, but when a craving hits... I had the Motown Philly, with steak, mushrooms, onions, American cheese. Kind of bland. It's always my go to, but this one didn't hit the spot. Girlfriend had the deluxe, with chicken, xtra cheese. Same thing...bland. And dry. Plus we ordered the sweet potato fries. Cold. My order was supposed to be ready between 6:15-6:40. I got there at 6:05. It's a 5 minute drive home, and my food was cold? Something has changed here. Don't know if it's new owners or new manager. Not really impressed. I'll give the another chance, just cause I want to see if the garlic fries are still the bomb.
stefani santana
The last couple of times I’ve ordered from here have not been good. They’re participating in shrinkflation. I will order a sandwich and they will leave over an inch of bun with no food on it. Just get smaller buns if you’re going to be ripping people off. PAID $28 dollars for an empty bun and a large fries that literally came with less than 10 fries. The basket was empty as well. Both times the food is extremely cold. The cheese stake shop in concord is WAY BETTER and I will not make the mistake of purchasing from this location again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Steak Fries
KR S.
Service was great like always!!! But damm they put yellow cheese on my sandwich and it was clearly not enough!!! Our sandwiches were soooo dry we could barely even eat them! They had some new women back there please train them better !!!!!
saugat luitel
I have had Philly a lot of time but this time very wet. Too much grease.
Been coming here for years, lived out in LA for some years and could never find a good philly cheese out there so when I moved back I had to come back and visit. Heard they got bought out so I was skeptical, liked the updated refresh of the place it was well needed. Was also glad the sandwiches didn't change at all still were the same as the day I left. Service was a lil slow but it's always been hit or miss with this place. Can't wait to try Brentwoods as well.
Atmosphere: 4
Food: 5
Service: 3
Darlene Green
I love this place...they are very accommodating and always give you what you ask for and the food is great so what's not to like?
Always so good and go big with the king for a little extra. Fills you right up and half for lunch the next day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Lasonee Ellis
Ive been here a few times before but the Cashier they have now is very rude and play as if she doesn't speak English but on the phone speaking great English when we walked in, and the prices changed with no explanation and if you ask she gets bigger attitude with you $20 for one regular sandwichand soggy frys, food was mid, fries were soggy they skimping on the meat just all around not the same cheesesteak Place rather go to Mills in Oakland and spend the gas then to waste my time or energy going back to this place again. 10/10 don't recommend
Recommended dishes: Steak Fries, Sandwich
Robin Cummings
The food was fulfilling there was a lot on my sandwich which made it very enjoyable I had onion rings which were great no drink but it was great I will return and eat
Atmosphere: 4
Food: 4
Service: 4
Maysoun B.
I just got my cheese steak sandwich from this place and the sandwich doesn't have any cheese or mayo or any sauce and the most important thing the meat inside the bread is like they put it in the blender seriously it's gross food I never had cheese steak like that !!!!! I feel like I wast my time and money and hopefully the people who own this place change their ways and go somewhere to learn how to make cheese steak sandwiches ((((cheese than steak )))) did you get that !!!!
Uncommon One
They’re the only location that will answer their phone you can get mayo on your cheesesteak. Not sure why it isn’t an option on the food delivery apps, but they very accommodating.
5 minutes before 8:00 I went to use the restroom and I was told I was not allowed to use it because they close it at 8:00 and I showed the lady who did not speak very well English it was before 8. They told me I couldn't use it because the floor and walls were wet. I asked for the manager and the manager said she would get fired if I went in there. Why would they not clean the restroom after 8:00 if they close it at 8:00? I am very disappointed I understand if it was after 8:00, especially as a paid customer. There is a sign that says " restroom for customers only " I guess even paid customers don't get to use the restroom before 8:00. Maybe you should include that in your sign that you close the restroom at 8:00.
The food here is great I have been eating here for years, I have experienced a couple of times where they don't get my order right and one time when I called they were actually pretty rude about it that is why I give the 4 star rating but overall they are quick, friendly and the food is great, it is a little more pricey than I would like and they only offer one size of drink but don't have any other complaints.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: King Philly w the Works, Onion Rings
I walked in.To the cheesecake shop To order steak fries And they actually Give me plain steak fries When I got home and I saw that there were no toppings Just regular steak fries.I called and told the steak shop that my order was Misunderstood the manager argued with Me about the steak fries and then hung up in my face I had called back several times about seven To resolve the issue that could have been resolved over the phone , but I made it to the steak shop The manager there did Handle things professionally I had to drive thirty minutes And cross a bridge To go back and get a Seven dollars That could have been refunded to me in a better way Since I showed up personally she refunding my money I do not respect the way people at these food chains Do not like to do their job.Please note that the Customer is always right After the disrespect From Julia.I will never encourage Or go to the steak shop chain Anywhere ever again because I see That they have put put irresponsible Employees in places they work should not be I will be going to corporate Mind you, I do not have a lot of money to waste and this was my last fast food purchase and I wanted steak fries. Please heed my word This place does not deserve your head earn Money.While the cost of food is outraged
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Fries
Had a cheesesteak craving tonight, and this one is the closest to the house. I don't eat here often, but when a craving hits... I had the Motown Philly, with steak, mushrooms, onions, American cheese. Kind of bland. It's always my go to, but this one didn't hit the spot. Girlfriend had the deluxe, with chicken, xtra cheese. Same thing...bland. And dry. Plus we ordered the sweet potato fries. Cold. My order was supposed to be ready between 6:15-6:40. I got there at 6:05. It's a 5 minute drive home, and my food was cold? Something has changed here. Don't know if it's new owners or new manager. Not really impressed. I'll give the another chance, just cause I want to see if the garlic fries are still the bomb.
The last couple of times I’ve ordered from here have not been good. They’re participating in shrinkflation. I will order a sandwich and they will leave over an inch of bun with no food on it. Just get smaller buns if you’re going to be ripping people off. PAID $28 dollars for an empty bun and a large fries that literally came with less than 10 fries. The basket was empty as well. Both times the food is extremely cold. The cheese stake shop in concord is WAY BETTER and I will not make the mistake of purchasing from this location again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich, Steak Fries
Service was great like always!!! But damm they put yellow cheese on my sandwich and it was clearly not enough!!! Our sandwiches were soooo dry we could barely even eat them! They had some new women back there please train them better !!!!!
I have had Philly a lot of time but this time very wet. Too much grease.
Atmosphere: 5
Food: 1
Service: 5
My favorite Sandwich... ;)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Spiral Fries, Sandwich
Been coming here for years, lived out in LA for some years and could never find a good philly cheese out there so when I moved back I had to come back and visit. Heard they got bought out so I was skeptical, liked the updated refresh of the place it was well needed. Was also glad the sandwiches didn't change at all still were the same as the day I left. Service was a lil slow but it's always been hit or miss with this place. Can't wait to try Brentwoods as well.
Atmosphere: 4
Food: 5
Service: 3
I love this place...they are very accommodating and always give you what you ask for and the food is great so what's not to like?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always so good and go big with the king for a little extra. Fills you right up and half for lunch the next day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Ive been here a few times before but the Cashier they have now is very rude and play as if she doesn't speak English but on the phone speaking great English when we walked in, and the prices changed with no explanation and if you ask she gets bigger attitude with you $20 for one regular sandwichand soggy frys, food was mid, fries were soggy they skimping on the meat just all around not the same cheesesteak Place rather go to Mills in Oakland and spend the gas then to waste my time or energy going back to this place again. 10/10 don't recommend
Recommended dishes: Steak Fries, Sandwich
The food was fulfilling there was a lot on my sandwich which made it very enjoyable I had onion rings which were great no drink but it was great I will return and eat
Atmosphere: 4
Food: 4
Service: 4
I just got my cheese steak sandwich from this place and the sandwich doesn't have any cheese or mayo or any sauce and the most important thing the meat inside the bread is like they put it in the blender seriously it's gross food I never had cheese steak like that !!!!! I feel like I wast my time and money and hopefully the people who own this place change their ways and go somewhere to learn how to make cheese steak sandwiches ((((cheese than steak )))) did you get that !!!!
They’re the only location that will answer their phone you can get mayo on your cheesesteak. Not sure why it isn’t an option on the food delivery apps, but they very accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: King Philly Steak and Cheese