My last review was a terrible because we were standing outside at 5:10 and totally ignored by the people inside. But we tried to get some food because during COVID, my husband and I have supported some places that are independent. I saw that they had kabobs and so I wanted to support them. I ordered food from the website and when I got there they had no record of my order. It all went downhill from there. 1) Someone, the owner, the wife, came in and apologized and offered me a drink. I didn't want to drink alcohol, so I ordered a Guava juice. Good thing I did, because it was the best part of the meal. 2) The kabob was started minutes before this woman arrived and she asked me how I wanted my meat cooked. I said that I wanted it medium rare. The meat when I got home, was put into a bag, that leaked from the bottom into the sack holding my food. The kabob wasn't warm. Also, even though the person "cooked" it, it didn't taste as fresh as the Rhodizio. I also got the pineapple kabob and it had the same problem. Juice from the not spiced pineapple leaked into the bag, so it was basically warm pineapple on a stick. This kabob was warm. My husband liked his feijoada. But my meal was rich on rice and poor on everything else. There was a little bit of beans, a salad with a strange vinaigrette and did I mention the rice? But the quality of the food was quite poor. But the communication was misleading. I received an email and a text saying when my food would be ready and when it was ready, so I didn't expect to walk in and find out that they'd never received the order. Apparently, that had happened three times, once on Friday, Sunday and the day that I went. Three times and she's just now getting around to calling someone? This is disappointing because after all of that wait in a cold dining area, the food was not good. I don't know if I'll be back. I've totally lost interest because of the food quality. I realize they were doing their best which is why they had two stars instead of one, but the disappointment is real. The juice was so good, that my husband made a caipirinha the next day and it was the best part of the meal, which is a problem.
Brian Beverly
Last night we went to this fine restaurant which friends told us about. We spent a delightful evening there with very good dishes and an experienced crew and a distinguished chef. We put this fine restaurant in our phone list and we will certainly visit again soon. We warmly recommend.
Emiliano Soto
Had a awesome experience in this place with my friend. The food arrives fast and the service is just fantastic. Prices are convenient.
Jennifer M.
I'm not sure how to give a review with no stars so I'm giving one star for the sake of explaining my experience at Pikanhas. Myself, my child and my partner wanted to try this place. We chose a table just inside the restaurant (we usually sit outside during Covid but there were no other diners) and ordered drinks while we looked at the menu. From my partners view he saw two different employees go into the walk-in refrigerator without masks on. One employee smiled at him and he smiled back which is when he realized she wasn't wearing a mask. We decided we were not comfortable knowing employees were not wearing masks so I kindly asked the host who sat us (who is also maybe the owner?!) if we could pay for our drinks because we see that there are a few staff members not wearing masks. She immediately countered with "its not required" and handed me some paperwork. No guidelines were highlighted or pointed out to me so I guess I was supposed to read through multiple pages myself. Then, the host reiterated it was not required for employees who are not coming in contact with the public to wear masks and she was not going to make her staff wear them. Nonetheless, we felt like we did not want to dine here. As I said, "I'm sorry" and proceeded to pay, the woman told me I should "stay home." My partner and I are both food service professionals and understand the risk of dining out (and also the struggles of small businesses/restaurants are facing) during Covid BUT we also believe businesses should be doing EVERYTHING they can to reduce the risk. Instead, this woman not only refused to have her employees follow simple practices but also defended NOT wearing masks AND was rude about it! If you can't wear a mask for the safety of your guests, what else are you not doing back there? I just wanted to kindly pay for my beverages and move on but because the woman made it a point to tell me I should be staying home (which she angrily repeated to me many times before she stomped off), I made it a point to share their unsafe and rude business practices. No one should patronize this place. They don't deserve it on so many levels. Update since Stella's response: Ms. Stella, there is no other way to say it except that you are full of sh*t and wanting to make yourself look like the victim. I very quietly approached you and said that we didn't feel comfortable with your employees not wearing masks in the kitchen. You were immediately angry and instantly exclaimed you had paperwork to prove they are not required to wear masks (which makes me think this isn't the first time this has come up). We WANTED to eat at your restaurant and support your small business. We even had a hard time making the decision to leave and it was our indecisiveness that led you to cancel our order. We felt bad having to make the decision and when I approached you to PAY FOR OUR DRINKS (don't forget you actually took our money), I attempted to apologize. That is when you told me we should just "stay home." Only then did I offer the information about working in the food service industry, as a way to demonstrate that not only do we understand the restaurant business, but we also understand the current challenges. My husband doesn't work for a restaurant franchise (you made that part up). And I, personally, am a small business owner and chef so you are not alone there. Nor are you a victim here.
P L
No skewers all you can eat in covid time. You can find rice, bean, salad an different beef cuts and other meats. The sides and appetizers are very typical in Brazil. Brazilians missing Brazil and living around could eat it for about $15-20 a plate, for others it is a strong, flavored and good samples of Brazilian home daily food.
Roberto K.
Really good food... I'm from Concord and i drive to Richmond for this Brazilian food... awesome customer service and easy parking... a must try
Evelyn T.
So I would like to give them 2.5 but you can't give half's so I'll be nice and give 3 starts. Why: their customer service is ish...when you call they are rude when you are there they...can....be rude but since I already had a bad experience over the phone it was easy to catch more bad customer service. Now the food...so due to Covid they have a la cart menu so it's not a churrasco and we knew but we were not impressed. The meat was ok....but for what I paid I wasn't mad. The only thing I enjoyed was my flan and cafe! I've been to Brazilian churrasquerias/restaurants/buffet whatever and the authentic service was always on point and the food was also amazing. But that's just me
Daxton Jordan
Very well kept and accessible spot. They provide generous meals and for economical rates. We liked the meals very much and the waiters were very friendly and explanatory. Will definitely recommend this spot.
Sam R.
Saturday, 9/05/2020 - Went to try Pikhanas Brazilian BBQ for dinner during this COVID pandemic. It's no longer buffet style. You gotta order off ther menu only. We all got the plate. We 1st ordered our meat medium rare. When our plate arrived, both skewers were well done. It was chewy. So the waitress went and got us a new skewer of meat, no extra charge. And one skewer (which was really cooked and chewy), she let us take home. She was really nice. My thoughts on this tiny and cute restaurant in Richmond, Ca?Pros:1) upin arrival, we were seated right away. Seating was outside. Weather was nice here. Not too hot. We were in the shade. 2) they were kind enough to push 3 tables together and 2 together for our group. Waitress was even going to put a plastic table cloth over the tables for us since it was for a birthday party. But we told her we didn't need the table cloth. We'll make it easy. 3) she got water for us right away and got our drinks. 4) she took our food order. It took about 30 to 45 minutes for our food to come out. But once it came out, the bean was delicious, the salad and rice was superb. Our medium rare beef skewers were well done and chewy. Twice. But once we cut into it and showed the waitress, she went and got us new skewers and this time, they were medium rare cooked. Perfect.5) women's bathroom was very clean and well stocked. There was 1 stall. 6) restaurant looked very clean and tidy. 7) no inside seating. All outside seating only, due to COVID.8) cheese bread was great! Kinda like mochi cheese bread. 9) cinnamon pineapple was superb! 10) waitress was really nice.Cons:1) we only got 1 napkin each person. 2) we had no salt or black pepper to use. 3) when they brought us plates for the cake, they didn't even bring napkins.4) the waitress hardly ever came and check on us to see if anyone needed anything. It seems she was the only one waitressing and busting. My conclusion.... I like this cute little place and will try it again when COVID is over and things are back to normal. I believe most restaurants are running on a tight string during this pandemic and only doing the best they can with what little they have.
James Twiggs
Yesterday was the first time we visited this fine restaurant. But It is obviously not the last. We passed a splendid evening with the good service, with the first-rate cooking and booze and with the friendly payment. We will no doubt go back there in a short time.
We like a lot going out. Last night we went to this fine restaurant which friends told us about. We spent a delightful evening there with very good dishes and an experienced crew and a distinguished chef. We put this fine restaurant in our phone list and we will certainly visit again soon. We warmly recommend.
Sebastian Glass
This place is worth a visit. They serve big portions for fair rates. Consistently well organized and with good atmosphere. Highly recommended.
Luciano Spencer
They serve large portions and for fair pricing. welcoming staff members. I recommend this place.
Alisha C.
I love this place. The staff is great, the host is helpful, she explains how the place works if you are unfamiliar. Went several times and food is always on point and amazing especially those bananas with bread they serve you which is just drop dead delicious. Keep it up and hope you get thru the stay at home order !!!
Brayan Barr
Nice vibes and very affable service. The food was crisp and enchanting. Will absolutely recommend this spot to friends. Reasonable rates and big meals. Good job.
My last review was a terrible because we were standing outside at 5:10 and totally ignored by the people inside. But we tried to get some food because during COVID, my husband and I have supported some places that are independent. I saw that they had kabobs and so I wanted to support them. I ordered food from the website and when I got there they had no record of my order. It all went downhill from there. 1) Someone, the owner, the wife, came in and apologized and offered me a drink. I didn't want to drink alcohol, so I ordered a Guava juice. Good thing I did, because it was the best part of the meal. 2) The kabob was started minutes before this woman arrived and she asked me how I wanted my meat cooked. I said that I wanted it medium rare. The meat when I got home, was put into a bag, that leaked from the bottom into the sack holding my food. The kabob wasn't warm. Also, even though the person "cooked" it, it didn't taste as fresh as the Rhodizio. I also got the pineapple kabob and it had the same problem. Juice from the not spiced pineapple leaked into the bag, so it was basically warm pineapple on a stick. This kabob was warm. My husband liked his feijoada. But my meal was rich on rice and poor on everything else. There was a little bit of beans, a salad with a strange vinaigrette and did I mention the rice? But the quality of the food was quite poor. But the communication was misleading. I received an email and a text saying when my food would be ready and when it was ready, so I didn't expect to walk in and find out that they'd never received the order. Apparently, that had happened three times, once on Friday, Sunday and the day that I went. Three times and she's just now getting around to calling someone? This is disappointing because after all of that wait in a cold dining area, the food was not good. I don't know if I'll be back. I've totally lost interest because of the food quality. I realize they were doing their best which is why they had two stars instead of one, but the disappointment is real. The juice was so good, that my husband made a caipirinha the next day and it was the best part of the meal, which is a problem.
Last night we went to this fine restaurant which friends told us about. We spent a delightful evening there with very good dishes and an experienced crew and a distinguished chef. We put this fine restaurant in our phone list and we will certainly visit again soon. We warmly recommend.
Had a awesome experience in this place with my friend. The food arrives fast and the service is just fantastic. Prices are convenient.
I'm not sure how to give a review with no stars so I'm giving one star for the sake of explaining my experience at Pikanhas. Myself, my child and my partner wanted to try this place. We chose a table just inside the restaurant (we usually sit outside during Covid but there were no other diners) and ordered drinks while we looked at the menu. From my partners view he saw two different employees go into the walk-in refrigerator without masks on. One employee smiled at him and he smiled back which is when he realized she wasn't wearing a mask. We decided we were not comfortable knowing employees were not wearing masks so I kindly asked the host who sat us (who is also maybe the owner?!) if we could pay for our drinks because we see that there are a few staff members not wearing masks. She immediately countered with "its not required" and handed me some paperwork. No guidelines were highlighted or pointed out to me so I guess I was supposed to read through multiple pages myself. Then, the host reiterated it was not required for employees who are not coming in contact with the public to wear masks and she was not going to make her staff wear them. Nonetheless, we felt like we did not want to dine here. As I said, "I'm sorry" and proceeded to pay, the woman told me I should "stay home." My partner and I are both food service professionals and understand the risk of dining out (and also the struggles of small businesses/restaurants are facing) during Covid BUT we also believe businesses should be doing EVERYTHING they can to reduce the risk. Instead, this woman not only refused to have her employees follow simple practices but also defended NOT wearing masks AND was rude about it! If you can't wear a mask for the safety of your guests, what else are you not doing back there? I just wanted to kindly pay for my beverages and move on but because the woman made it a point to tell me I should be staying home (which she angrily repeated to me many times before she stomped off), I made it a point to share their unsafe and rude business practices. No one should patronize this place. They don't deserve it on so many levels. Update since Stella's response: Ms. Stella, there is no other way to say it except that you are full of sh*t and wanting to make yourself look like the victim. I very quietly approached you and said that we didn't feel comfortable with your employees not wearing masks in the kitchen. You were immediately angry and instantly exclaimed you had paperwork to prove they are not required to wear masks (which makes me think this isn't the first time this has come up). We WANTED to eat at your restaurant and support your small business. We even had a hard time making the decision to leave and it was our indecisiveness that led you to cancel our order. We felt bad having to make the decision and when I approached you to PAY FOR OUR DRINKS (don't forget you actually took our money), I attempted to apologize. That is when you told me we should just "stay home." Only then did I offer the information about working in the food service industry, as a way to demonstrate that not only do we understand the restaurant business, but we also understand the current challenges. My husband doesn't work for a restaurant franchise (you made that part up). And I, personally, am a small business owner and chef so you are not alone there. Nor are you a victim here.
No skewers all you can eat in covid time. You can find rice, bean, salad an different beef cuts and other meats. The sides and appetizers are very typical in Brazil. Brazilians missing Brazil and living around could eat it for about $15-20 a plate, for others it is a strong, flavored and good samples of Brazilian home daily food.
Really good food... I'm from Concord and i drive to Richmond for this Brazilian food... awesome customer service and easy parking... a must try
So I would like to give them 2.5 but you can't give half's so I'll be nice and give 3 starts. Why: their customer service is ish...when you call they are rude when you are there they...can....be rude but since I already had a bad experience over the phone it was easy to catch more bad customer service. Now the food...so due to Covid they have a la cart menu so it's not a churrasco and we knew but we were not impressed. The meat was ok....but for what I paid I wasn't mad. The only thing I enjoyed was my flan and cafe! I've been to Brazilian churrasquerias/restaurants/buffet whatever and the authentic service was always on point and the food was also amazing. But that's just me
Very well kept and accessible spot. They provide generous meals and for economical rates. We liked the meals very much and the waiters were very friendly and explanatory. Will definitely recommend this spot.
Saturday, 9/05/2020 - Went to try Pikhanas Brazilian BBQ for dinner during this COVID pandemic. It's no longer buffet style. You gotta order off ther menu only. We all got the plate. We 1st ordered our meat medium rare. When our plate arrived, both skewers were well done. It was chewy. So the waitress went and got us a new skewer of meat, no extra charge. And one skewer (which was really cooked and chewy), she let us take home. She was really nice. My thoughts on this tiny and cute restaurant in Richmond, Ca?Pros:1) upin arrival, we were seated right away. Seating was outside. Weather was nice here. Not too hot. We were in the shade. 2) they were kind enough to push 3 tables together and 2 together for our group. Waitress was even going to put a plastic table cloth over the tables for us since it was for a birthday party. But we told her we didn't need the table cloth. We'll make it easy. 3) she got water for us right away and got our drinks. 4) she took our food order. It took about 30 to 45 minutes for our food to come out. But once it came out, the bean was delicious, the salad and rice was superb. Our medium rare beef skewers were well done and chewy. Twice. But once we cut into it and showed the waitress, she went and got us new skewers and this time, they were medium rare cooked. Perfect.5) women's bathroom was very clean and well stocked. There was 1 stall. 6) restaurant looked very clean and tidy. 7) no inside seating. All outside seating only, due to COVID.8) cheese bread was great! Kinda like mochi cheese bread. 9) cinnamon pineapple was superb! 10) waitress was really nice.Cons:1) we only got 1 napkin each person. 2) we had no salt or black pepper to use. 3) when they brought us plates for the cake, they didn't even bring napkins.4) the waitress hardly ever came and check on us to see if anyone needed anything. It seems she was the only one waitressing and busting. My conclusion.... I like this cute little place and will try it again when COVID is over and things are back to normal. I believe most restaurants are running on a tight string during this pandemic and only doing the best they can with what little they have.
Yesterday was the first time we visited this fine restaurant. But It is obviously not the last. We passed a splendid evening with the good service, with the first-rate cooking and booze and with the friendly payment. We will no doubt go back there in a short time.
Restaurantji Recommends
We like a lot going out. Last night we went to this fine restaurant which friends told us about. We spent a delightful evening there with very good dishes and an experienced crew and a distinguished chef. We put this fine restaurant in our phone list and we will certainly visit again soon. We warmly recommend.
This place is worth a visit. They serve big portions for fair rates. Consistently well organized and with good atmosphere. Highly recommended.
They serve large portions and for fair pricing. welcoming staff members. I recommend this place.
I love this place. The staff is great, the host is helpful, she explains how the place works if you are unfamiliar. Went several times and food is always on point and amazing especially those bananas with bread they serve you which is just drop dead delicious. Keep it up and hope you get thru the stay at home order !!!
Nice vibes and very affable service. The food was crisp and enchanting. Will absolutely recommend this spot to friends. Reasonable rates and big meals. Good job.