Great service provided by Reina. We enjoyed our meal and she was attentive.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fat's Famous Banana Cream Pie, Coconut Shrimp, Pork Shu Mei, Mongolian Beef
Albert Brooks
Summary: Shockingly poorly trained managers, totally indifferent to terrible service. They defended the bad service.We had a disappointing experience with both managers today, Valentine’s day. They are poorly trained. We have gone to Fat’s many times a year and this was our 15th consecutive Valentine’s there. It took an hour to get our food. This has never happened before. I complained to the manager and he told me that they were busy and there was nothing he could do. He did not apologize or offer anything to make things better, like pay for our drinks or give us a free desert. He made it clear that it was not his responsibility. As a manager, everything is his responsibility. He could go to the kitchen to see if he could solve any problems. At a minimum, he could apologize.After we sat down, the manager from the reception area came by. She was polite, but she also said that the kitchen is busy and the food is very good, and we would just have to wait. I told her that if they cannot handle this many guests, do not make this many reservations. I also told her that the first manager was totally indifferent, and that I thought he was a jerk. She said that calling him a name ended my conversation with her.I am very surprised that neither manager apologized, neither went to the kitchen to see if there was a problem with our order or if there was something they could do to speed things up, and neither offered to do anything to make things better.
Atmosphere: 4
Food: 4
Service: 1
Brooke Schmidt
Great place for happy hour. Food is yummy and we were not disappointed with the drinks. Good
Excellent food but a little pricey. They were a little short on service personnel when we were there. Reservations recommended.
Atmosphere: 5
Food: 5
Service: 4
My Trucker Friend
The food was pretty good. I only wish the portion size would've been more generous given the price. The service was outstanding. It wasn't busy so that probably helped.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Kung Pao Chicken, Orange Chicken with Chili Orange Sauce
Corey Crowe
This is the place I go to when I want some really good Chinese food. They always go above and beyond when I come. Love this place!
Atmosphere: 5
Food: 5
Service: 5
Sue Sabadlab
Dinner here for the new year! The food here is mediocre, pretty pricey !!
Atmosphere: 5
Food: 3
Service: 5
Richard Potts
Top notch place to go if your in the Roseville california area nothing like it
Atmosphere: 5
Food: 5
Service: 5
Danny
Great Asian inspired entrees. Wonderful cocktails. The restaurant is beautiful inside and is perfect for special events or just a nice dinner out.Parking: Plenty of parking
I'm sorry to offer this negative feedback -- our family dines out for Chinese food each year on Christmas Eve, and we have visited Fat's in the past, along with family from the UK. This year, we had a particularly disappointing experience -- our wait staff was polite and helpful. But, we experienced long periods between sitting and serving our drinks, appetizers, and entrees. Most of our entrees were at room temperature, and some dishes were cold. One dish, Mongolian Beef, was late and came out after everything else had arrived and was mostly consumed. It was fresh and at the appropriate temperature. The appetizers were fresh and hot. But Sweet and Sour Chicken, Honey Walnut Prawns, and Chow Mein were all cold. General's Chicken was cold and mushy -- completely inedible. We sent the General's Chicken back with someone helping our waitress, so it appeared on our bill -- she politely took it off the bill, and we gave her a decent tip for service. I ordered a Sapporo and received a Blue Moon, but I didn't bring that to her attention. We were careful not to complain too much in front of our grandchildren, and, considering the wait/time spent, we didn't want to send everything back and start over. Our bill totaled $206, after the General's Chicken was removed. I reached out to corporate and heard back from Adam, the manger, who was very understanding and resolved the issue to our complete satisfaction.
Atmosphere: 4
Food: 1
Service: 3
Shelby R.
This is one of my favorite places to visit, ever. If I could eat here every night I would be very happy. The food is amazing, the staff are wonderful and good natured, and the portion sizes are excellent for leftover lunch the next day. I have not had a bad experience here at all, and always look forward to the next visit.And, of course, you have to have a slice of the Banana Cream Pie. ?
Atmosphere: 5
Food: 5
Service: 5
monique mcchristian
Food was decent and the server we had was not very nice to us, every thing we asked for had an eye roll to it.
Atmosphere: 3
Food: 3
Service: 3
Jamie Lee Finley
Good was just ok bar drinks were
Atmosphere: 5
Food: 3
Service: 5
Sara Llorente
We did take out for Christmas eve. I understand it was busy but really not super helpful or friendly. Food was Great!
I LOVE the food if you come get the char sui
Atmosphere: 5
Food: 5
Service: 5
Great service provided by Reina. We enjoyed our meal and she was attentive.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fat's Famous Banana Cream Pie, Coconut Shrimp, Pork Shu Mei, Mongolian Beef
Summary: Shockingly poorly trained managers, totally indifferent to terrible service. They defended the bad service.We had a disappointing experience with both managers today, Valentine’s day. They are poorly trained. We have gone to Fat’s many times a year and this was our 15th consecutive Valentine’s there. It took an hour to get our food. This has never happened before. I complained to the manager and he told me that they were busy and there was nothing he could do. He did not apologize or offer anything to make things better, like pay for our drinks or give us a free desert. He made it clear that it was not his responsibility. As a manager, everything is his responsibility. He could go to the kitchen to see if he could solve any problems. At a minimum, he could apologize.After we sat down, the manager from the reception area came by. She was polite, but she also said that the kitchen is busy and the food is very good, and we would just have to wait. I told her that if they cannot handle this many guests, do not make this many reservations. I also told her that the first manager was totally indifferent, and that I thought he was a jerk. She said that calling him a name ended my conversation with her.I am very surprised that neither manager apologized, neither went to the kitchen to see if there was a problem with our order or if there was something they could do to speed things up, and neither offered to do anything to make things better.
Atmosphere: 4
Food: 4
Service: 1
Great place for happy hour. Food is yummy and we were not disappointed with the drinks. Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panko Crusted Calamari, Honey Walnut Prawns
Excellent food but a little pricey. They were a little short on service personnel when we were there. Reservations recommended.
Atmosphere: 5
Food: 5
Service: 4
The food was pretty good. I only wish the portion size would've been more generous given the price. The service was outstanding. It wasn't busy so that probably helped.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Kung Pao Chicken, Orange Chicken with Chili Orange Sauce
This is the place I go to when I want some really good Chinese food. They always go above and beyond when I come. Love this place!
Atmosphere: 5
Food: 5
Service: 5
Dinner here for the new year! The food here is mediocre, pretty pricey !!
Atmosphere: 5
Food: 3
Service: 5
Top notch place to go if your in the Roseville california area nothing like it
Atmosphere: 5
Food: 5
Service: 5
Great Asian inspired entrees. Wonderful cocktails. The restaurant is beautiful inside and is perfect for special events or just a nice dinner out.Parking: Plenty of parking
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Crab Rangoon
Restaurantji Recommends
I'm sorry to offer this negative feedback -- our family dines out for Chinese food each year on Christmas Eve, and we have visited Fat's in the past, along with family from the UK. This year, we had a particularly disappointing experience -- our wait staff was polite and helpful. But, we experienced long periods between sitting and serving our drinks, appetizers, and entrees. Most of our entrees were at room temperature, and some dishes were cold. One dish, Mongolian Beef, was late and came out after everything else had arrived and was mostly consumed. It was fresh and at the appropriate temperature. The appetizers were fresh and hot. But Sweet and Sour Chicken, Honey Walnut Prawns, and Chow Mein were all cold. General's Chicken was cold and mushy -- completely inedible. We sent the General's Chicken back with someone helping our waitress, so it appeared on our bill -- she politely took it off the bill, and we gave her a decent tip for service. I ordered a Sapporo and received a Blue Moon, but I didn't bring that to her attention. We were careful not to complain too much in front of our grandchildren, and, considering the wait/time spent, we didn't want to send everything back and start over. Our bill totaled $206, after the General's Chicken was removed. I reached out to corporate and heard back from Adam, the manger, who was very understanding and resolved the issue to our complete satisfaction.
Atmosphere: 4
Food: 1
Service: 3
This is one of my favorite places to visit, ever. If I could eat here every night I would be very happy. The food is amazing, the staff are wonderful and good natured, and the portion sizes are excellent for leftover lunch the next day. I have not had a bad experience here at all, and always look forward to the next visit.And, of course, you have to have a slice of the Banana Cream Pie. ?
Atmosphere: 5
Food: 5
Service: 5
Food was decent and the server we had was not very nice to us, every thing we asked for had an eye roll to it.
Atmosphere: 3
Food: 3
Service: 3
Good was just ok bar drinks were
Atmosphere: 5
Food: 3
Service: 5
We did take out for Christmas eve. I understand it was busy but really not super helpful or friendly. Food was Great!
Food: 5
Service: 3
Recommended dishes: Honey Walnut Prawns, Chicken Fried Rice