I last visited early 2024. Terrible customer service. Despite being the only customer inside the restaurant, I had to order from a kiosk. This was around the time when the glorious state of CA passed the $20/hour law for fast food workers, so maybe this place was throwing a little fit and decided to cut costs by having customers order from a kiosk? It took over 20 minutes for me to get my food (again, despite being the only customer inside) and when I finally did, it was served to me at room temperature, hardly appetizing. My recommendation is to stay away, I know I did after that experience.
Atmosphere: 4
Food: 2
Service: 2
Daisy B
Whoever decided to have the drive thru orders be taken by an AI system made a mistake. Machine wouldn’t take my order then when I went to the drive thru window that person there was just as useless as the AI saying that I would have to go back around to re-order and no advice on when to know it’s working or isn’t working. I did go back around and had to wait again in the line. The machine said it was ready to take my order, I said my order then silence. Nothing to confirm it took or anything. I went back to the window and again the person at the window was unhelpful. In the end I spent probably an hour because of the wait time and having to go around to the line again and didn’t end up with any food. Waste of time.
Atmosphere: 1
Food: 1
Service: 1
Anthony O
The Food was warm, and had a good taste. The drive-through process with the new Automated Ordering system is cool, but it doesn’t improve my wait time. I waited an extra 7 minutes here. Not sure if there is now less help inside, but just keep employing good people who are good at their job and lose this A.I Robot Machine.
Food: 5
Service: 1
Recommended dishes: Sandwich
Nate Mosk
Customer service was not great at all
Atmosphere: 3
Food: 3
Service: 1
Temina Starks
Went inside to place my order, was informed orders are now placed using kiosk. I went through the drive through believing I would be able to order with a real person and was greeted by AI- who was not able to understand my order entirely with particular cuts of meats. I WILL NO LONGER SUPPORT THIS LOCATION OR ANY OTHERS THAT USES AI AS ITS PRIMARY RESOURCE YO DELIVER CUSTOMER SERVICE, terrible experience. Also- why would I continue to pay these prices when you’re not even paying people!???
Atmosphere: 3
Food: 3
Service: 1
Kevin Jackson
I wasn't given half my order they refused to give the food i didnt get and the ai drivethrough was also difficult to use
Atmosphere: 1
Food: 1
Service: 1
Chief_Rockie
Horrible service. The line was super long due to the new automated teller. It was confusing to order and the computer was unable to answer my questions. In top of that, I did not get my recipe or free biscuits.
Atmosphere: 1
Food: 1
Service: 1
Jenna Permann
Just insanely slow every time I've been, whether there is a line or not. Pretty common that orders are wrong, cold, or have missing items as well :(
Rod Gullo
Got a classic chicken sandwich. It was excellent as usual.
Parking: Plenty of parking in the parking lot.
Wheelchair accessibility: Wheelchair accessible parking, entrance, and seating.
We came here on Sunday at 12:10 pm. Staff had very poor attitude! Almost RUDE! I will never come back here again!
Atmosphere: 1
Food: 1
Service: 1
Hungry Pengu
Boneless wings and spicy wings are really small. The lemon pepper bbq wings are too citrussy. I wouldn't recommend getting them sauced at all because they just pour a bit on. Just get sauce on the side.
Joshua Hicok
I ordered at the drive through, and was told it would be a 5 minute wait which was fine as it was being made fresh. Over 5 minutes passed and someone finally came out to tell me the cook through away the food that they had to make it again. They had me pull to a different parking lot so I wasn't blocking the exit so other people could leave who's food was not thrown out. How ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Molec Techno
Brilliant. As an Argentine tourist I recommend it. Mashed potatoes are great
Andrew Hamblen
Kiosk only ordering. I refuse to use these things. No one behind counter if something is wrong. No human interaction means I won’t be back.
I last visited early 2024. Terrible customer service. Despite being the only customer inside the restaurant, I had to order from a kiosk. This was around the time when the glorious state of CA passed the $20/hour law for fast food workers, so maybe this place was throwing a little fit and decided to cut costs by having customers order from a kiosk? It took over 20 minutes for me to get my food (again, despite being the only customer inside) and when I finally did, it was served to me at room temperature, hardly appetizing. My recommendation is to stay away, I know I did after that experience.
Atmosphere: 4
Food: 2
Service: 2
Whoever decided to have the drive thru orders be taken by an AI system made a mistake. Machine wouldn’t take my order then when I went to the drive thru window that person there was just as useless as the AI saying that I would have to go back around to re-order and no advice on when to know it’s working or isn’t working. I did go back around and had to wait again in the line. The machine said it was ready to take my order, I said my order then silence. Nothing to confirm it took or anything. I went back to the window and again the person at the window was unhelpful. In the end I spent probably an hour because of the wait time and having to go around to the line again and didn’t end up with any food. Waste of time.
Atmosphere: 1
Food: 1
Service: 1
The Food was warm, and had a good taste. The drive-through process with the new Automated Ordering system is cool, but it doesn’t improve my wait time. I waited an extra 7 minutes here. Not sure if there is now less help inside, but just keep employing good people who are good at their job and lose this A.I Robot Machine.
Food: 5
Service: 1
Recommended dishes: Sandwich
Customer service was not great at all
Atmosphere: 3
Food: 3
Service: 1
Went inside to place my order, was informed orders are now placed using kiosk. I went through the drive through believing I would be able to order with a real person and was greeted by AI- who was not able to understand my order entirely with particular cuts of meats. I WILL NO LONGER SUPPORT THIS LOCATION OR ANY OTHERS THAT USES AI AS ITS PRIMARY RESOURCE YO DELIVER CUSTOMER SERVICE, terrible experience. Also- why would I continue to pay these prices when you’re not even paying people!???
Atmosphere: 3
Food: 3
Service: 1
I wasn't given half my order they refused to give the food i didnt get and the ai drivethrough was also difficult to use
Atmosphere: 1
Food: 1
Service: 1
Horrible service. The line was super long due to the new automated teller. It was confusing to order and the computer was unable to answer my questions. In top of that, I did not get my recipe or free biscuits.
Atmosphere: 1
Food: 1
Service: 1
Just insanely slow every time I've been, whether there is a line or not. Pretty common that orders are wrong, cold, or have missing items as well :(
Got a classic chicken sandwich. It was excellent as usual.
Parking: Plenty of parking in the parking lot.
Wheelchair accessibility: Wheelchair accessible parking, entrance, and seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Piece Fried Chicken, Sandwich, Popeyes Bone-In Wings
So sad that this is a newer, and pretty nice and convenient location. Please fire these lazy employees. They don't deserve minimum wage.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mashed Potatoes
Restaurantji Recommends
We came here on Sunday at 12:10 pm. Staff had very poor attitude! Almost RUDE! I will never come back here again!
Atmosphere: 1
Food: 1
Service: 1
Boneless wings and spicy wings are really small. The lemon pepper bbq wings are too citrussy. I wouldn't recommend getting them sauced at all because they just pour a bit on. Just get sauce on the side.
I ordered at the drive through, and was told it would be a 5 minute wait which was fine as it was being made fresh. Over 5 minutes passed and someone finally came out to tell me the cook through away the food that they had to make it again. They had me pull to a different parking lot so I wasn't blocking the exit so other people could leave who's food was not thrown out. How ridiculous.
Atmosphere: 1
Food: 4
Service: 1
Brilliant. As an Argentine tourist I recommend it. Mashed potatoes are great
Kiosk only ordering. I refuse to use these things. No one behind counter if something is wrong. No human interaction means I won’t be back.
Service: 1
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