Pho Hoa + Jazen Tea (Tully Rd)

Great service awesome food
Love the berry blossom drink 🍜🧉

Atmosphere: 5

Food: 5

Service: 5

Ordered take out. Got the Brisket pho. Instead I got chicken. Called to ask why that happened. The guy on the phone kept hung up on me 3 times and I couldn't call again as my calls went straight to voicemail. Terrible service, and not a professional person. don't recommend this place.

Atmosphere: 1

Food: 1

Service: 1

Don’t get wrong I’ve come to this food chain so many times but the only issue I notice until today was the schedule. The last seating they take is at 9:30pm and last order to go is at 9:45 pm. So they don’t close at 10pm as they have it on google.

Atmosphere: 3

Food: 5

Service: 2

Ordered Uber Eats from here and it was delicious. Had a shrimp pho. They packaged it well and it had great flavors.

Food: 5

The employees were really nice. The girl behind the cashier helped me pick my order with a positive attitude. I would recommend this restaurant to friends & family members.

Atmosphere: 5

Food: 5

Service: 5

Pho Hoa + Jazen Tea on Tully Rd has the bones of a solid Vietnamese spot, but it’s been coasting for too long. The broth lacks depth, often tasting watered down, and the boba drinks—while varied—don’t always hit the mark. Popcorn chicken and spring rolls are decent, but not memorable. Service is fast, but not always attentive, and the dining area, while spacious, can feel impersonal. It’s a place that gets the job done, but rarely leaves you wanting to come back.

What makes it underrated isn’t hidden quality—it’s that people expect more and settle for less. The late-night hours and combo menu draw crowds, but the consistency just isn’t there. With a little more care in flavor and presentation, it could stand out. For now, it’s more of a backup option than a go-to.

Atmosphere: 2

Food: 1

Service: 3

Horrible experience from the female employee who worked on Sunday July 13, 2025. She was yelling at me while I was being diplomatic. She could've explained things in a nicer way.

Atmosphere: 1

Food: 5

Service: 1

I bought the boba tea with double RAINBOWS JELLY but the employee made for me honey boba and rainbow jelly?

Food: 2

They don’t close at 10:00pm they close at 9:30pm. Employee closed the door on our family at 9:30pm

Service: 1

I wish I can give it a 0 stars but yesterday I made an order and some how my transaction didn’t go through so I had to redo my order and got charge twice so I called the store, told them that I got charge two times all they said was that they couldn’t help me with that situation and I told them that I wanted my refund back. Somehow they told me that they didn’t know how to give me a refund back it seems that they don’t know what customer service is or means. Never coming to this place and didn’t get my money back I felt scammed.

Atmosphere: 1

Food: 1

Service: 1

Love the pho and Tea
Always good 👍🏿

Only side note
Mens restroom has a really bad oder

Atmosphere: 5

Food: 5

Service: 5

Delicious hot and spicy seafood soup
Great when feeling sick

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood

This used to be my favorite spot for pho. I went in today and the Vietnamese soup was very greasy. Was really hot, but to the point where you had to wait a while to eat it. By that time, my noodles were really soggy. I do wish this place would offer different types of noodles. Even before today’s review, the noodles would get too soft right away. Today they were falling apart and because my soup was so greasy it was making a mess all over my face. Not very clean anymore either. The seats were full of crumbs in the cracks. I also asked for no onions and it was full of onions. I mentioned it to the waiter and then I had like four people at my table trying to take my soup which I then just said it was fine. The waiters stand around and just stare at you when you’re eating. Very awkward. The flavor is still there but too greasy. You could see it in the picture I posted. Might do a search for different pho spot before I come back again.

Food: 2

Service: 2

I had a really disappointing experience here. The rib I got had hardly any meat, mostly just fat, and the entire dish was cold—including the broth. I've ordered pho from many places before, even through Grubhub and DoorDash, and the broth is always hot, so this was really unexpected. When I spoke to the server, they mentioned that they never see the manager, so there was no way to ask for a refund. Very frustrating.

Atmosphere: 1

Food: 1

Service: 1

Love the avocado spring rolls

Atmosphere: 5

Food: 5

Service: 5