Rule The Roost

1600 Saratoga Ave, San Jose
(408) 628-4290

Recent Reviews

Stacy S.

We ordered the Nashville heat and spent $27 on our food. It was so stinking hot we couldn't eat it and I can eat anything spicy. The Mac and cheese was mush. Everything went in the trash. What a waste.

Hela M.

My husband loves this place! and we just found out his place is closed :(

JoAnn C.

For anyone wondering, this location has closed but they're not completely gone from the world. This was a sort of test drive, and they found the food court location may not work as well for them as physical stand-alone locations. So, they are going to have one location in Las Vegas and two locations in Texas. Yeah, my boyfriend loves this place so much we even talked to the owners right before they left and got all the hot gossip. They gave us a discount for our last meal there, which was very kind. My boyfriend's family laments the loss of their dinner, and will likely starve to death from here onwards. Ah, and I finally tried the sandwiches I was so reluctant to try on account of hating fried chicken, and they were ACTUALLY GOOD. KILL ME NOW.

Amber L.

Saw all the awesome reviews and decided to try. Now the chicken is very tender and flavorful. They don't pre make things so they don't become chewy like other places. The flavors are awesome. Nice kick to them and the mix is excellent. I would definitely try them again enjoyed this meal.

Darien R.

There's a place in LA called HOWLIN' RAY'S. They do southern fried chicken sandwiches that are served with super spicy heat. I've had it bookmarked for a while, but while I'm waiting for a trip to LA to materialize, I found RtR whose chicken sandwich looks a lot like the chicken sandwich at HOWLIN' RAY'S. First time was tonite. Located in the Westgate Mall food court. All I had was the: NASHVILLE HOT CHICKEN SANDWICH (4/5) I loved it. You can order your level of heat. I got the "extra hot" but I could've gone "extreme" which was the highest. Extra hot was comfortable so I might do the extreme next time. The chicken was pretty thick and nicely breaded. There was some red sauce, slaw and pickles on the sandwich. I basically inhaled the sandwich. I think it beats Chik Fil-A but my daughter disagrees - but she's so loyal to Chik Fil-A, she will probably never choose any chicken sandwich over them. I wouldn't take the sandwich to go - because it will go soggy with the slaw on it. Eat it there. It almost got soggy on me and I ate it in about 2 minutes. I tasted some waffle fries and they were ...waffle fries. Nothing special. They have chicken tenders on the menu too which look pretty good in the pictures. You can get them with the spicy sauce. Next time for sure. Would I go back for the sandwich? Yes, I would. Am I a fan? Yes, I am. Do I still feel the need to travel to LA to try HOWLIN' RAY'S Nashville Hot? Oh, yes I do!

Kathy K.

Fried Chicken.?!? Yes, please! A different type of fried chicken is in town and I must say it could be addicting. If you like Chick-Fil-A you'll like Rule The Roots. It's basically the spicer version. The chicken tenders here is pretty dang huge. #11 3 piece filled me up. Their lemonade it's a bit too sweet for my tastes. However, the chicken was juicy and crispy on the outside and by the time I brought it home my box was a tad greasy. Aside from that the chicken was delicious. First bite it doesn't taste spicy. Just wait the spiciness will creep up kick you in face in a few seconds. Something about their seasoning its definitely Crack and I dig it. I came here twice back to back days. As you can tell I was quite fond of their chicken I had to go back the next day. When ordering you get to choose the spice level of your chicken and your dipping sauces and of courses I select "Extreme Heat" and dipped it in Buffalo sauce. They also gave threw in a few extra sauces for me to try. The house sauce is basically their version of 1000 island. This place is worth a try if your a fan of fried chicken with a kick.

Cin-Yee S.

Let me preface this review by saying that I believe there's no such thing as too many fried chicken options. I always welcome chicken shops and the valuable contribution they make to any community (and my arteries). Rule the Roost's chicken tenders and strawberry lemonade (made with honey) are delicious. Even though I opted for honey mustard dipping sauce (theirs is Ken's Steak House brand), the cashier threw in a house dipping sauce to try (good move, as I am a convert). The mac n' cheese tastes exactly like Safeway's - so I probably should have tried the fries. Definitely worth checking out!

Robert H

Rule The Roost is a new (January 2019) eatery in a food court of Westgate Mall. They offer the chicken with no spices and 3 or 4 degrees of spiciness and I like having those options. I tried “Nashville,” the lowest spicy level and the chicken was excellent. That said, it is fried so it is not the healthiest of meals. . . My meal included 2 pieces of chicken, mashed potatoes (they offer serval choices of sides), a biscuit, and drink for $11.49 + tax. Wait time was 20 minutes but the chicken was fresh and cooked to my order, not pre-cooked. So the customer must be patient, but it is worth the wait. . . Rule The Roost has several problems that annoyed me: 1) They gave me the soft drink in ice soon as they took the order, so the ice melted and diluted the taste; they should have asked if I wanted it immediately or with the meal. 2) I ordered the meal to eat there, but they handed me a sack with the food inside; I had to open the boxed container for the chicken and for the potatoes; that was silly – it should have been handed to me ready to eat. 3) The container with the chicken was damp with liquid from the cooking oil. 4) The thigh and leg were attached; they should have cut it for me since all they gave were flimsy plastic utensils that make it very difficult to cut and separate the leg and thigh. . . Will this business survive? That is unclear to me.

Teresa P.

This place is so damn good, and not that many people know about it so check it out before it gets popular! My boyfriend ordered the dark meat combo, I didn't try it, but he said the meat fell right off the bone! So juicy and tender...the skin was the best part! I ordered the 3 piece tender with waffle fries. Their fries are crispy, the chicken is amazing, biscuits are sweet, some of the best mac n cheese we've had in a while (creamy and not too cheesy)! Now, I have a sensitive spice palette so the nashville spice was really hot for me. However, my bf does not have a sensitive spice palette and he was sweating while taking down the chicken! It's pricy, the wait was long for three meals but it's good quality and def worth it!

Robert H.

The taste of the chicken was excellent, but they have some problems. Rule The Roost is a new (January 2019) eatery in a food court of Westgate Mall. They offer the chicken with no spices and 3 or 4 degrees of spiciness and I like having those options. I tried "Nashville," the lowest spicy level and the chicken was excellent. That said, it is fried so it is not the healthiest of meals. My meal included 2 pieces of chicken, mashed potatoes (they offer serval choices of sides), a biscuit, and drink for $11.49 + tax. Wait time was 20 minutes but the chicken was fresh and cooked to my order, not pre-cooked. So the customer must be patient, but it is worth the wait. Rule The Roost has several problems that annoyed me: 1) They gave me the soft drink in ice soon as they took the order, so the ice melted and diluted the taste; they should have asked if I wanted it immediately or with the meal. 2) I ordered the meal to eat there, but they handed me a sack with the food inside; I had to open the boxed container for the chicken and for the potatoes; that was silly - it should have been handed to me ready to eat. 3) The container with the chicken was damp with liquid from the cooking oil. 4) The thigh and leg were attached; they should have cut it for me since all they gave were flimsy plastic utensils that make it very difficult to cut and separate the leg and thigh. Will this business survive? That is unclear to me.

Josephine M.

After binge watching fast food videos on YouTube, I was craving a fried chicken sandwich. Thirty minutes of yelp searching later, I found this place and I'm so glad I did! I usually dismiss mall food court restaurants (this is at the Westgate center) but I'm so glad I have this one a chance. I ordered the Nashville hot chicken sandwich meal which comes with waffle fries and a drink. The Nashville hot is HOT in a good way, and you can order it even hotter if you dare. The chicken is super juicy and the coleslaw, pickles and spicy mayo are the perfect combo. I loved the fries as well, which were really crispy and salted perfectly. Can't wait to come back here!

Johnson N.

Every time I come back, there's alway amazing service and to accompany that, amazing food. My favorite chicken sandwich spot to date and close to home! My favorite is the #2, Simply Country. Basic as can be sandwich, not spicy. The chicken breast is always huge. Great bun ratio. The waffle fries are the best, salted perfectly. Want a nice chicken sandwich for lunch, or dinner - then this is the spot for you.

David K.

Good stuff! I had to go to Target, and since it was around dinner time, I walked around the area to see what the mall had. I wanted to try somewhere that I hadn't ever eaten before, so I chose Rule the Roost, and I definitely don't have any regrets. First of all, Burt was such a great guy, giving off the southern hospitality vibe to everyone, whether they were just looking or they decided to order. Thank you for such great service. I got the Nashville Hot Chicken sandwich, and it was really really good. The chicken was crispy on the outside and super juice on the inside. The bread was soft and had a buttery taste. The sauce was good, the sandwich was piping hot. Liked my experience very much, will go back if I'm in the area

Amanda L.

Overall: 4/5 Food: 5/5 Service: 5/5 Price: 4/5 TLDR; The Chicken tenders were juicy and very flavor. Breading is thin and comes with multiple sauces. It's kind of on the pricey-er side, but I would still come again! ~~~~ Rule of Roost is inside Westgate Mall, across from GongCha. There's plenty of seating in front of the restaurant. I ordered 5 individual pieces of Tenders, Nashville Hot, with RtR sauce (house sauce, similar to thousand island) and Ranch sauce for ($10.49 + Tax). They told me that each tender is about 3 oz, hence the more expensive price. I waited about 3-5 minutes, which was pretty fast. The food comes in a paper box and they give you a paper bag. Probably wouldn't recommend keeping the chicken inside the box overnight, since I did notice grease stains, which would potentially leak. The BREADING is really THIN and SUPER FLAVORFUL. The Nashville favor is pretty spicy, and I normally love eating spicy food. I personally was very satisfied after eating 2 pieces of tenders. I would definitely come back again.

Cynthia H.

Boy, was I surprised! Let's talk food first. The food was great! Got the Nashville Hot Chicken Sandwich and the Dressed up. Pros: Their chicken is so flavorful and so juicy, but beware, the nashville hot chicken is def spicy! I usually go for mild/medium spice, and this was more than I could handle! Very juicy and full of flavor though, which I loved! Cons: Their buns got soggy very quick, which I didn't like. I also wish they fried their waffle fries for a bit longer, so they're crispier, but that's just my own personal taste! I also had their homemade lemonade, which was awesome! Made with real honey instead of sugar, which is a major plus! Service: So great! They're super considerate and are always checking in to see if you're enjoying your food. The man who helped me at the register was also so nice. He provided great suggestions, and def delivered some of the best customer service I've received in a good while! Will def be coming back to satisfy my FRIED CHICKEN cravings!

Kenneth L.

Rule The Roost is located inside Westgate Shopping Center in San Jose . I was craving Fried Chicken when I saw this listing on Yelp. I decided to check it out. Westgate was busy, and so was the food court where Rule The Roost was located. I looked over the menu and settled on the Dark Meat Combo with Mashed Potatoes & Gravy. The wait was short, and I soon got my Fried Chicken. I had to circle around the food court a few times to find an open seat. The Chicken was tasty and juicy (but not hot, as I did not get the Nashville Hot Chicken). The sides were good. I will be back to try out more of their menu.

JudyH432

Wonderful chicken sandwiches, chicken filets, salad, mash potatoes, snowshoe potatoes. We have been there five times within the last week. It is a lot like the other fast food chicken place but they are open on Sunday and we actually like them better.. . Fast food in Westgate shopping center

Emily Y.

First time trying out this fast food chain, so glad I got to try this authentic Nashville hot fried chicken and the location is inside of the Westgate at the food court aka in my hood (scores!) Seems like Westgate Mall food court is getting poppin with many variety of food choices and with this new HOT Fried Chicken as new addition, i can't be any happier! While busy with holiday shopping there and stomach growling hits you hard, I gotta stop by to try this. No lines and ordered Hot Chicken Sandwich and a side of Waffle Fries. My order came quick and fast, and got their famous sauce to dip in that perfectly fried waffle fries, and of course extra sauce for hot chicken sandwich. First bite of the hot fried chicken, it was AMAZING! It wasn't that spicy at all, and perfectly breaded crispy outside and chicken itself was pretty juicy and moist, just the way I like it. It was delicious for sure, I will come back for sure :)

Yan K.

The Food Nashville hot chicken is a pretty unique concept around this area. The first time I tried this place, I got their standard #1 (Nashville Hot Chicken) with their standard sauce. Didn't get a chance to eat the sandwich till 45 minutes later, but to my surprise, it still tasted good. I had to go back and try it fresh. I got both the #1 and #2 (Simply Country), and they tasted better fresh. Their Rule the Roost (RtR) sauce is interesting. It has a sweet taste to it, which complements the spicy of the sandwich well. It also make their fries taste better. I tried their Orange Dream shake as well (which are lactose free), and that was very good. The Miscellaneous Rule the Roost is a shop located inside Westgate Center. If you enter through the food court entrance, they are on the immediate left. The menu is not what you would call huge, but they have a good selection of items. They have sandwiches, meats, salads, sides, drinks and desserts. Their price is not unreasonable. I would say it is slightly high, but is not something I would have daily. I would like to come back sometimes to tried their meat combos and other selection.

Marc K.

What looks better than a fried chicken sandwich? Not too much, that's for sure! So, after seeing all of the mouth watering pictures of the chicken sandwiches, we headed over for a quick bite! There was literally nobody there as the food court in this mall is quite empty. It's been built up over the years, but it's still a discount mall that doesn't seem to get that much traffic (other than in the parking lot). A quick look at their menu after viewing all of the info on Yelp made the decision for us. The Nashville Hot Chicken Sandwich looked and sounded the best, so that's what we went with. The wait was pretty good and the service was excellent. In about 5 minutes we had our sandwich. The verdict? It was good. I wouldn't say it was the best sandwich I have ever had, but it was tasty. The chicken was moist, breaded well, and the flavors of everything else on the bun were good. The bun was fresh, but maybe might have been better toasted, unless this is some sort of taboo thing to do with a fried chicken sandwich. One sandwich with tax came out to be about $8.50. I thought it was kind of steep for fast food. I would need two to fill me, and that's a pretty big bill. So, was it worth trying? Sure. Was it good? Yeah, it was good and tasty and fresh. Would I come back? Not likely.

Christine V.

Nashville hot chicken has arrived in the Bay Area! As a spicy food lover, I've been dying to make the trip to LA to try Howlin' Rays, but Rule the Roost will have to satisfy my hot chicken cravings for now. RTR is the newest additions to the food court at Westgate Mall, which has seriously been diversifying their options with the addition of Scoopzilla, Gen KBBQ, and Poke Bar. I came here around 2pm with a friend, and there wasn't a line. The menu is basically a mix of Chick Fil A + KFC and offers chicken sandwiches, thighs/drumsticks in a bucket, and some unique sides like loaded waffle fries. All the chicken here is made to order, so there was about a 15 minute wait for our food to be prepared. Spiciness levels range from no spice, Nashville Hot, Extra Hot, and Flaming Hot for the individual chicken pieces, and I believe the chicken sandwiches come at a set spice level. FOOD: 1) Nashville Hot Chicken ($8): Tasted the spice on the first bite! If you like spicy this wasn't unbearably spicy but just had a nice kick. The chicken was crispy on the outside and juicy on the inside for the most part of it, but I did have some bites of dry meat. There also wasn't a lot of seasoning in the actual chicken, most of the flavor came from the batter. Their RTR sauce is very good and adds a lot of flavor. You can make the sandwiches a combo to get a drink + fries for an extra $4. 2) Regular Waffle Fries ($2): Pretty good fries but nothing special. Definitely need the sauce to go with them! I didn't really mind the wait since this place just opened and food is made to order. Service was excellent. The man working today was very friendly and seemed like he really cared about customers and getting food out efficiently. Lots of seating in the food court and outside near Smashburger.

Donna D.

Yes!!! Finally some Hot Chicken within reasonable driving distance. A lot of people would probably think of Howlin Rays when coming here and I'd say that this will definitely satisfy your cravings if you can't go all the way to LA. First off, service is great here. When you come up to the cash register, you are immediately helped and the workers and/or owners are very friendly. We ordered a large combo which is basically the half bird. The fry was great and the meat was nice and juicy. I loved the flavors and the Extra Hot was actually a good amount of heat! I would say if you can handle spice, Extra Hot will satisfy you but not too much where you can't enjoy it. If you like some spice, then the Nashville Hot will be good for you. The Mac N Cheese was kind of strange, not sure if it was powdered cheese or just a weird flavor but I would probably pass on it next time. Waffle fries were standard but good. The RTR sauce is also great... really complements the chicken and fries. I would get extra next time since I ran out. A 2 piece combo is definitely filling enough for one person since the pieces are HUGE! It took around 22 minutes for my chicken to come out which is a little slow but understandable since they're new. I just hope if it gets too busy the wait won't be outrageously long. I will definitely be coming back for my Hot Chicken cravings!!