Reception is rude. They have both urgent care and primary care facility. Urgent care didn’t gave me appointment same day, pushed me to come back next day. But the doctor and nurses are nice and fast. Facility is neat and clean
David Reyes
Yessica is very kind and very efficient in her role as the first person you meet. She sets the tone of your visit and everything else falls into place for a pleasant visit. Thanks
Caran Holland
Clean facility, helpful and knowledgeable medical staff, quick and timely service, friendly! Would recommend Carbon Health to others! Love that they offer appointments!
Bernard Lim
I had a cut on my foot that wouldn't stop bleeding. Everyone I interacted with treated me in a professional manner and answered all my questions from the people at the front desk to the doctors themselves. It was an a overall great experience and i would definitely recommend this place to anyone.
Kimberly Liu
I just found out about your services while desperately searching for urgent medical attention for having suspected singles for 5 days after returning from a business trip. I was impressed by the your medical clinics having urgent care services operating model. It made it easy for me to use my PPO coverage to seek care providers as needed on urgent basis. I am currently not able to do it with my primary care provider’s office which I will discontinue using them. I look forward to learning more about the services you provide to establish a working relationship. I am also impressed by your modern facility and I appreciate professionalism of the staff.
Kendall Johnson
I wish I could add more stars to this review! Five is simply not enough. The whole process couldn't have been better! First, booking the appointment was so simple and I was able to get in really quickly. I loved the streamlined process of the technical experience. In terms of medical care, Carrie Heinemann (Nettles) was absolutely incredible. You can tell that she truly cares about her patients. I just moved here and was looking to establish care, and it's such a blessing that I found her. She's extremely knowledgeable, kind, and friendly. The nurse that helped me and the kind lady at the front desk were absolutely amazing as well! They were all so sweet and personable which made me feel comfortable in a place where we can feel a bit vulnerable. I am blown away by the experience, and I can't say enough great things!! :)
Guy B.
The worst experience. They are impossible to get a hold of. I wait forever to speak with the office snd then get disconnected and have to start all over again. I participated in their primary care program and they stopped carrying my insurance. They never bothered to tell me. I was out if one if my medications and they wouldn't refill the prescription. I called them and asked why and they said they dint take my insurance anymore. They should have notified me. Now i have to find a new doctor snd am completely out of my medication. Their solution was for me to pay out of pocket. Ive never had such an unprofessional doctors office in my life.
Marina C
Don't come to this location. Been to others that were great. Staff was ridiculously rigid with me being under 15 minutes late.I let them know there was traffic in the app which was hard enough getting here because I can't drive due to the illness I made an appointment to treat but apparently that didn't matter and they cancelled my appointment. The doctor was "unavailable" but I saw her without a patient. Very disappointed, do yourself a favor and go to another location.
Narda Betsabe Reyes
Brought my son here for a sports physical for school. There was no wait at all and the facility was very clean. The staff is very nice here and prices are very reasonable. I definitely recommend this place if you don't have insurance or need an appointment and can't wait for your PCP. I will definitely be coming to this location.
Marina C.
Don't come to this location. Been to others that were great. Staff was ridiculously rigid with me being under 15 minutes late.I let them know there was traffic in the app which was hard enough getting here because I can't drive due to the illness I made an appointment to treat but apparently that didn't matter and they cancelled my appointment. The doctor was "unavailable" but I saw her without a patient. Very disappointed, do yourself a favor and go to another location.
I have my own medical doctor but somehow it’s always easier for me to book an appointment here and get taken care of right away . I don’t mind spending the extra bucks for the convenience of it being right around the corner from where I live. Positive and Bright Medical professionals , clean waiting area and rooms . MD. TOM LE helped me today quickly diagnosed me and figured out what I had going on (Flu) and I have to say he really does look out for you, he even helped me save a few bucks on my prescription which I did not know I could do! (goodrx) Thanks Dr. Le !
Emiliano Santellen
I walked in for a workers compensation issue. I was the first injury for the company. While the paperwork was being handled the staff took me in for my injury to look at my wound. They cleaned it and dressed it. Once the paperwork was good to go I was immediately taken care of. The whole staff was professional. I definitely recommend this facility. Thank you all for your kind, professional and caring service.
Marian de Pontes
Carbon has been one of my best experiences with healthcare. I could easily set up an appointment and was guided through which insurances were accepted. The app adds a whole new dimension to healthcare that can be very helpful. I received my results promptly with a note on how to move forward from my doctor. The doctor’s office even checked up on me 5 days later.
Candice J.
Came here to get a booster shot. Probably the worst customer service I've received at a clinic ever. I've received better service in south central LA. Nothing warm or welcoming about anyone I interacted with here. Also saw how other patrons were treated and it was just as dry and unwelcoming. I feel bad for ppl who actually get treated here pretty unacceptable. A business experience starts at the front Desk and Jessica is a problem and she's failing. Please take that into consideration. She is extremely rude , impatient and clearly doesn't want to be there.
Ryan L.
I would give this place zero stars , let me start with saying I've been coming here to see dr.lee for a every long time almost 4 years before carbon took over , no it's impossible to get an appointment. Now let me start with my experience I walked in ( I haven't slept in almost 2 days ) I said I have an appointment at 2:20pm under my name and the receptionist continues to tell me that there's nothing on the calendar here for me ! I told him there no way I made my appointment and was given a confirmation ! , he insisted there was nothing he can do for me ! So if I'm a sick person and this is a Fucken urgent care private or not your not gonna Fucken help me ? What happen to taking a Fucken oath ! , anyways I show him my appointment on my phone and wow all of a sudden , ohh I do have an appointment , I told him I'm sick I need to see my doctor. They ask me to have a seat I got to my appointment on time at 2:20 it is now 2:55 and 2 other guest arrived after me , I sit and wait to be called in now that they have " found my appointment" the 2 later guest proceed to in before me , which irked me but whatever I just wanted to see my dr , some lady come out and says " im sorry but we can't prescribe you your medicine here " so you have me sit there and wait through all that bullshit just so I can not get my prescription ! What kind of urgent care are you are you even. Licensed if you can't prescribe medicine! And if you can't prescribe me my medicine you should have the decency to have a private conversation with me about it instead of telling me over the front desk in front of other guest like I was some animal I hope I die tonight cause I came to you for help while I was sick and you turned me away
Reception is rude. They have both urgent care and primary care facility. Urgent care didn’t gave me appointment same day, pushed me to come back next day. But the doctor and nurses are nice and fast. Facility is neat and clean
Yessica is very kind and very efficient in her role as the first person you meet. She sets the tone of your visit and everything else falls into place for a pleasant visit. Thanks
Clean facility, helpful and knowledgeable medical staff, quick and timely service, friendly! Would recommend Carbon Health to others! Love that they offer appointments!
I had a cut on my foot that wouldn't stop bleeding. Everyone I interacted with treated me in a professional manner and answered all my questions from the people at the front desk to the doctors themselves. It was an a overall great experience and i would definitely recommend this place to anyone.
I just found out about your services while desperately searching for urgent medical attention for having suspected singles for 5 days after returning from a business trip. I was impressed by the your medical clinics having urgent care services operating model. It made it easy for me to use my PPO coverage to seek care providers as needed on urgent basis. I am currently not able to do it with my primary care provider’s office which I will discontinue using them. I look forward to learning more about the services you provide to establish a working relationship. I am also impressed by your modern facility and I appreciate professionalism of the staff.
I wish I could add more stars to this review! Five is simply not enough. The whole process couldn't have been better! First, booking the appointment was so simple and I was able to get in really quickly. I loved the streamlined process of the technical experience. In terms of medical care, Carrie Heinemann (Nettles) was absolutely incredible. You can tell that she truly cares about her patients. I just moved here and was looking to establish care, and it's such a blessing that I found her. She's extremely knowledgeable, kind, and friendly. The nurse that helped me and the kind lady at the front desk were absolutely amazing as well! They were all so sweet and personable which made me feel comfortable in a place where we can feel a bit vulnerable. I am blown away by the experience, and I can't say enough great things!! :)
The worst experience. They are impossible to get a hold of. I wait forever to speak with the office snd then get disconnected and have to start all over again. I participated in their primary care program and they stopped carrying my insurance. They never bothered to tell me. I was out if one if my medications and they wouldn't refill the prescription. I called them and asked why and they said they dint take my insurance anymore. They should have notified me. Now i have to find a new doctor snd am completely out of my medication. Their solution was for me to pay out of pocket. Ive never had such an unprofessional doctors office in my life.
Don't come to this location. Been to others that were great. Staff was ridiculously rigid with me being under 15 minutes late.I let them know there was traffic in the app which was hard enough getting here because I can't drive due to the illness I made an appointment to treat but apparently that didn't matter and they cancelled my appointment. The doctor was "unavailable" but I saw her without a patient. Very disappointed, do yourself a favor and go to another location.
Brought my son here for a sports physical for school. There was no wait at all and the facility was very clean. The staff is very nice here and prices are very reasonable. I definitely recommend this place if you don't have insurance or need an appointment and can't wait for your PCP. I will definitely be coming to this location.
Don't come to this location. Been to others that were great. Staff was ridiculously rigid with me being under 15 minutes late.I let them know there was traffic in the app which was hard enough getting here because I can't drive due to the illness I made an appointment to treat but apparently that didn't matter and they cancelled my appointment. The doctor was "unavailable" but I saw her without a patient. Very disappointed, do yourself a favor and go to another location.
Restaurantji Recommends
I have my own medical doctor but somehow it’s always easier for me to book an appointment here and get taken care of right away . I don’t mind spending the extra bucks for the convenience of it being right around the corner from where I live. Positive and Bright Medical professionals , clean waiting area and rooms . MD. TOM LE helped me today quickly diagnosed me and figured out what I had going on (Flu) and I have to say he really does look out for you, he even helped me save a few bucks on my prescription which I did not know I could do! (goodrx) Thanks Dr. Le !
I walked in for a workers compensation issue. I was the first injury for the company. While the paperwork was being handled the staff took me in for my injury to look at my wound. They cleaned it and dressed it. Once the paperwork was good to go I was immediately taken care of. The whole staff was professional. I definitely recommend this facility. Thank you all for your kind, professional and caring service.
Carbon has been one of my best experiences with healthcare. I could easily set up an appointment and was guided through which insurances were accepted. The app adds a whole new dimension to healthcare that can be very helpful. I received my results promptly with a note on how to move forward from my doctor. The doctor’s office even checked up on me 5 days later.
Came here to get a booster shot. Probably the worst customer service I've received at a clinic ever. I've received better service in south central LA. Nothing warm or welcoming about anyone I interacted with here. Also saw how other patrons were treated and it was just as dry and unwelcoming. I feel bad for ppl who actually get treated here pretty unacceptable. A business experience starts at the front Desk and Jessica is a problem and she's failing. Please take that into consideration. She is extremely rude , impatient and clearly doesn't want to be there.
I would give this place zero stars , let me start with saying I've been coming here to see dr.lee for a every long time almost 4 years before carbon took over , no it's impossible to get an appointment. Now let me start with my experience I walked in ( I haven't slept in almost 2 days ) I said I have an appointment at 2:20pm under my name and the receptionist continues to tell me that there's nothing on the calendar here for me ! I told him there no way I made my appointment and was given a confirmation ! , he insisted there was nothing he can do for me ! So if I'm a sick person and this is a Fucken urgent care private or not your not gonna Fucken help me ? What happen to taking a Fucken oath ! , anyways I show him my appointment on my phone and wow all of a sudden , ohh I do have an appointment , I told him I'm sick I need to see my doctor. They ask me to have a seat I got to my appointment on time at 2:20 it is now 2:55 and 2 other guest arrived after me , I sit and wait to be called in now that they have " found my appointment" the 2 later guest proceed to in before me , which irked me but whatever I just wanted to see my dr , some lady come out and says " im sorry but we can't prescribe you your medicine here " so you have me sit there and wait through all that bullshit just so I can not get my prescription ! What kind of urgent care are you are you even. Licensed if you can't prescribe medicine! And if you can't prescribe me my medicine you should have the decency to have a private conversation with me about it instead of telling me over the front desk in front of other guest like I was some animal I hope I die tonight cause I came to you for help while I was sick and you turned me away