Love this spot..especially when Merari works, she makes the BEST sundaes and Banana splits!!!!!!!..thank you MERARI !!
Lisa Angela T.
They only have a fraction of the flavors of a regular BR. They're never friendly, and it's not worth going, so we drive much further to the Ramona and Peck location instead.
Sharon M.
They hardly have any flavors!! Very limited! Pathetic!!We ended up getting donuts instead!This location is a combination Dunkin' Donuts and Baskin Robbins.
Lupe Cervantes
Went last weekend for ice cream, I ordered and they had very little of the flavor that I wanted because we didn't check before paying. Stephanie the employee who was there, refunded me but she had a terrible attitude, and a week later I still don't have my refund and when I went back today to ask ,they just told me to check with my bank. Never going back,terrible service and they took my money
Cynthia R.
Very very rude staff. As soon as we walked in we were bombarded to order by one of the workers there. We had not even been in there for less than a minute when the staff was forcing us to order. I politely told her that we didn't know what we wanted to order and she said " I don't need to know the flavors I will just charge you, do you want one scoop, two scoops....". SO UNPROFESSIONAL. We felt pressured to order and eventually just left. The store was completely empty so I don't understand the rush to get customers out of there. Very disappointed because we have never had this issue here. Clearly the staff need to be better trained.
鄭將軍
The server is very nice and perfect customer service. I highly recommend this location to all of you.
Brad Brannan
Update your times on Google. Says your open drove here, it's 840pm.... says your open until 9pm, and looks like your store has been closed for awhile. Won't come back.
Robert Castillo
Great workers! Nice and friendly! JUST HOW IT'S SUPPOSED TO BE!
DERRICK E
Intermittently open now due to demand.1.8.2021
Ang Ortega
I appreciated the way the manager greeted us and made JD feel better after his dentist visit with her kindness and friendliness.
Best customer service ever. A lot of people will say it's the coffee that makes their day but it's the people who work here that make mine. Always leave with a smile on my face!
Kayla Jerrell
Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi or offering the special of the day. One employee didn’t want to do the special of the day because they were supposed to be closed at 5. But I arrived 4:10 and didn’t understand why I couldn’t have the special of the day. I didn’t feel welcome at all. It wasn’t a positive environment at all and I will not come back again.
sgvbows
I went in today(11/23/20) and was accused of harassing a employe the previous day. I was told they have video of me there yesterday doing this. I never went in the store yesterday I called in asking a question about a cake and there was no harassment over the phone either. I requested to see the video and was denied. This is one of the most awfully experiences I have ever had in a business. Being told to your face by a straight out liar who claims to be the manager and general manager as well is plain wrong. I will be following up with corporate customer service regarding this issue to place a compliant. Because I would like to see that video as she claims.
Kay Jerrell
Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi or offering the special of the day. One employee didn’t want to do the special of the day because they were supposed to be closed at 5. But I arrived 4:10 and didn’t understand why I couldn’t have the special of the day. I didn’t feel welcome at all. It wasn’t a positive environment at all and I will not come back again.
Kitty
As soon as I opened the door I felt nauseous. I think it was just the cleaning products but it smelled way too pungent. I went to see the ice cream, melted. I decided to leave :(
Love this spot..especially when Merari works, she makes the BEST sundaes and Banana splits!!!!!!!..thank you MERARI !!
They only have a fraction of the flavors of a regular BR. They're never friendly, and it's not worth going, so we drive much further to the Ramona and Peck location instead.
They hardly have any flavors!! Very limited! Pathetic!!We ended up getting donuts instead!This location is a combination Dunkin' Donuts and Baskin Robbins.
Went last weekend for ice cream, I ordered and they had very little of the flavor that I wanted because we didn't check before paying. Stephanie the employee who was there, refunded me but she had a terrible attitude, and a week later I still don't have my refund and when I went back today to ask ,they just told me to check with my bank. Never going back,terrible service and they took my money
Very very rude staff. As soon as we walked in we were bombarded to order by one of the workers there. We had not even been in there for less than a minute when the staff was forcing us to order. I politely told her that we didn't know what we wanted to order and she said " I don't need to know the flavors I will just charge you, do you want one scoop, two scoops....". SO UNPROFESSIONAL. We felt pressured to order and eventually just left. The store was completely empty so I don't understand the rush to get customers out of there. Very disappointed because we have never had this issue here. Clearly the staff need to be better trained.
The server is very nice and perfect customer service. I highly recommend this location to all of you.
Update your times on Google. Says your open drove here, it's 840pm.... says your open until 9pm, and looks like your store has been closed for awhile. Won't come back.
Great workers! Nice and friendly! JUST HOW IT'S SUPPOSED TO BE!
Intermittently open now due to demand.1.8.2021
I appreciated the way the manager greeted us and made JD feel better after his dentist visit with her kindness and friendliness.
Restaurantji Recommends
Best customer service ever. A lot of people will say it's the coffee that makes their day but it's the people who work here that make mine. Always leave with a smile on my face!
Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi or offering the special of the day. One employee didn’t want to do the special of the day because they were supposed to be closed at 5. But I arrived 4:10 and didn’t understand why I couldn’t have the special of the day. I didn’t feel welcome at all. It wasn’t a positive environment at all and I will not come back again.
I went in today(11/23/20) and was accused of harassing a employe the previous day. I was told they have video of me there yesterday doing this. I never went in the store yesterday I called in asking a question about a cake and there was no harassment over the phone either. I requested to see the video and was denied. This is one of the most awfully experiences I have ever had in a business. Being told to your face by a straight out liar who claims to be the manager and general manager as well is plain wrong. I will be following up with corporate customer service regarding this issue to place a compliant. Because I would like to see that video as she claims.
Today 6/02/20, I purchased ice cream from this location. The two young ladies work at the time had poor customer service. No Hi or offering the special of the day. One employee didn’t want to do the special of the day because they were supposed to be closed at 5. But I arrived 4:10 and didn’t understand why I couldn’t have the special of the day. I didn’t feel welcome at all. It wasn’t a positive environment at all and I will not come back again.
As soon as I opened the door I felt nauseous. I think it was just the cleaning products but it smelled way too pungent. I went to see the ice cream, melted. I decided to leave :(