All staffs are great except for Mr scott, the fnb manager who is ill mannered impolite , uncourteous. Just but-in while having a conversation with the FO manager. He was not in uniform, no name tags and never introduced himself while talking the " real FO manager" coming out from no where. Worst experience ever with MR. SCOTT. You dont deserve your position. Trained him more!
Bernardo F
It's a nice airport hotel. So you will hear planes. It's paid parking as seems to be standard for the area. The hotel has been renovated nicely and the room was clean and comfortable. But a constantly running toilet, and a mold smell made me have to change my room. Fridge in the room but no microwave. Stall shower. Not really close to food or shopping. But convenient to the airport and 101 price was pretty standard for an airport hotel.
travelgirl93463
Very nice property. Our flight was super delayed so we arrived in the middle of the night but front desk staff person was extremely cordial. Our room was comfortable and clean. We were able to make use of the (free) airport shuttle the next morning which was efficient and helpful.
128gerryf
Ended up staying here over the weekend after going to see a show in the city. What a beautiful hotel. Best part when i got here I was hungry and ready to call it a night. This place has an amazing restaurant the food was off the chains. I ordered the dry aged ribeye, Worth every penny. Perfectly cooked! Experience was so good i came back for breakfast and had the eggs benedict. Perfectly cooked and definitely hit the spot. But the very best part of this hotel was the staff. Everyone was so polite, professional and genuinely interested in making sure we were enjoying our visit. Will definitely come back again. Thank you, Doubletree Staff and KUDOS, to the Manager of the hotel. They're doing something right training hotel staff.
King M
You know how you arrive after 10/11pm and you hope you don't have an issue with your room? Well I hit the jackpot with this hotel. My room was perfect and I felt at home! Staff was friendly and attentive to my needs. The hotel is located in a safe and peaceful area.
Anne-Marie M
Stayed one night after a long flight. The building smells of sewer gasses. There is debris on the room floor. The room is small and the bathroom tiny. My husband was shaving and I hit him with the door when I got water for coffee. He had to lean on the toilet so I could reach the tap. Nice coffee maker, but no water is provided. The shower door won’t stay closed and you can’t reach a towel from inside the shower. The bathroom floor was drenched by the time we finished showering. Skip this one.
onefortravel
The room sucks! From the small size, to the horribly dark lighting to the toilet paper roll and toilet seat, it’s miserable. Staff is super nice!, but said all the rooms are the same. Lighting is important to me. I don’t need mood lighting in my hotel room. I will never come back
Q6583EJalanh
locked out of my room due to door lock that sometimes engages inside security lock, every now and then according to concierge desk and also person to meet me at my room #341 to let me in using a homemade tool that was not unlike using a coat hanger to get into a car. Alarm clock in room did not sound off. adjustable wall mirror was was not usable as it was falling apart at the base. USB ports (only ones) on night table lamps were broken and not usable. Mattress cover under sheets were dingy and not properly covering mattress also cigarette burn hole. No complimentary water in room-bathroom sink 80% plugged. Bathroom cleaning lady in bathroom at our conference (15 minute break), same on both days. Conference room ran out of Coffee within 20 minutes and was not replaced. Lunch ran out of salad and was never replaced after getting there 15 minutes after service started. Food lacked imagination, variety and flavor. Bartender screwed me up by claiming he didn't have wine I ordered when round was being bought by company associate and later I asked what type of pinot they carry and he mentioned 2 first one was the one I asked him for 5 min prior-He said he was busy and didn't hear me I ordered that wine at $16.48 + tip; so to sum up this "stay" this hotel doesn't have good management and quality control and would be overpriced at less than half of what they charge.
Quest684210
We recently stayed at this DoubleTree during a long international layover. The hotel is remodeled and was quite nice. The shuttle to/from the airport was convenient. Make sure to grab the schedule when you arrive as there are set times throughout the day. The restaurant was nice and food was good. The only “issues” we experienced included the lighting in the room which was extremely dim and lit just by lamp. We also had a good laugh in the morning as the housekeeping team cleaned rooms around us, they hit every wall, every piece of furniture and it was really loud as the rooms have plank floors not carpet. It sounded like team was letting out some anger while vacuuming. We would stay here again if we needed to be close to San Fran Airport.
U6992QAjohnk
I was put up here by the airlines since they canceled my flight, so I did not get to choose it. I am a diamond hhonors member and have stayed all over the world. I did not care for this hotel, as first off the TV had NO SIGNAL. Are you serious?? They give me a room with maintence issues? Furthermore the room was very dark, and not well lit, so you cant see the bedugs hiding, if they are any. Maybe that is done purposely?? Also non-matching decor. Not my style. However the room appears to be recently renovated.
Pros: Comfortable Bed. Spacious Room with decent amenities. On site 24h mini market. Friendly and diligent staff. Cons: A live roach was observed in the bathroom. The room initially assigned had an occupant in it, the hotel had no idea that this room was not vacant, luckily the room was double locked from inside so my key didn't open it, went to the reception and a staff member came along with me to attest that indeed the room was not vacant. Had to come down a 2nd time in order to get assigned to a truly vacant room. The rooms seem to have been recently remodeled, however I did notice a few details inside the bathroom which hopefully the hotel can rectify in this and any other room which is in the same situation. The mini market does not list any prices except for coffees, you have to find out when paying at the front desk which is a bit inconvenient, specially when you have airline issued meal vouchers.
daniel_dinzi
I had a fantastic experience here. I needed a room urgently after my flight was canceled. I reserved a room through the Hilton app and took the complimentary airport shuttle. I was checked in early and received a room upgrade. The room was clean and spacious. I ate at the restaurant and it was a good use of the Diamond F&B credit. I was rushing to catch a standby flight that I got on and left some clothes behind. Kyle at the front desk shipped them to me.
894richardz
Ants everywhere and hostile hotel personnel! We got this hotel because our airline got cancelled, but this is an experience we will never stay at. We have some bakeries in the room and the next morning when we are checking out we find that ants are all over it my wife’s bags and clothings (she has bad allergies and this could have been much worse) While we are complaining about this issue at the front desk, this particular staff just keeps deflecting the issue and keep on saying thing like “oh it seems somehow isolated to just your room”, “we don’t normally see this” instead of acknowledging the issue first. Is it our problem that we have ants in our room??? Meanwhile, my wife went to get some water in the kitchen. Ants still on her and she started and trying to get them off her. At this point the front desk person rudely tells us to leave, again without first acknowledging the issue and having some empathy on the guest’s well-beings. While waiting for shuttle in the lobby, my wife continue to experience discomfort and tried to get the ants off her. The same hotel personnel again rudely confronts us from his counter and making unfriendly gestures asking us to leave, directing verbal abuse to us, calling us “crazy” for calling out his inappropriate behavior and lack of empathy. At this point we have to leave to catch our shuttle, his supervisor came out and apologized to us, asking how they could make this better. We requested a direct apology from this rude staff. As soon as him hearing this, this person got so fired up and yelling at us “Not a chance”. At this point we are fed up, but we also have to leave to catch our flight. Avoid this place like a plague, unless they address the ant problems and hire some front desk staff that knows how to respect the guests better.
DavidRockwell
I had "dinner" if you can all it that at the hotel restaurant The Landing ... I've never eaten at a truck stop but I would guess the food is better. What a joke! The the hotel not have any pride in what they serve ? Stay away !
Mackenzie L
Had a bad experience at this hotel, did not feel welcomed at all by staff. The bathroom fan was so noisy it hurt my wars to use the restroom and the sink had drainage issues. Parking was hard to navigate and alot of the spots in the back were taken and gave me a lot of stress. I understand this is an airport hotel so enoloyees might not care about providing quality service to travelers, but I was so disappointed in my stay. Breakfast was poor and overpriced.
All staffs are great except for Mr scott, the fnb manager who is ill mannered impolite , uncourteous. Just but-in while having a conversation with the FO manager. He was not in uniform, no name tags and never introduced himself while talking the " real FO manager" coming out from no where. Worst experience ever with MR. SCOTT. You dont deserve your position. Trained him more!
It's a nice airport hotel. So you will hear planes. It's paid parking as seems to be standard for the area. The hotel has been renovated nicely and the room was clean and comfortable. But a constantly running toilet, and a mold smell made me have to change my room. Fridge in the room but no microwave. Stall shower. Not really close to food or shopping. But convenient to the airport and 101 price was pretty standard for an airport hotel.
Very nice property. Our flight was super delayed so we arrived in the middle of the night but front desk staff person was extremely cordial. Our room was comfortable and clean. We were able to make use of the (free) airport shuttle the next morning which was efficient and helpful.
Ended up staying here over the weekend after going to see a show in the city. What a beautiful hotel. Best part when i got here I was hungry and ready to call it a night. This place has an amazing restaurant the food was off the chains. I ordered the dry aged ribeye, Worth every penny. Perfectly cooked! Experience was so good i came back for breakfast and had the eggs benedict. Perfectly cooked and definitely hit the spot. But the very best part of this hotel was the staff. Everyone was so polite, professional and genuinely interested in making sure we were enjoying our visit. Will definitely come back again. Thank you, Doubletree Staff and KUDOS, to the Manager of the hotel. They're doing something right training hotel staff.
You know how you arrive after 10/11pm and you hope you don't have an issue with your room? Well I hit the jackpot with this hotel. My room was perfect and I felt at home! Staff was friendly and attentive to my needs. The hotel is located in a safe and peaceful area.
Stayed one night after a long flight. The building smells of sewer gasses. There is debris on the room floor. The room is small and the bathroom tiny. My husband was shaving and I hit him with the door when I got water for coffee. He had to lean on the toilet so I could reach the tap. Nice coffee maker, but no water is provided. The shower door won’t stay closed and you can’t reach a towel from inside the shower. The bathroom floor was drenched by the time we finished showering. Skip this one.
The room sucks! From the small size, to the horribly dark lighting to the toilet paper roll and toilet seat, it’s miserable. Staff is super nice!, but said all the rooms are the same. Lighting is important to me. I don’t need mood lighting in my hotel room. I will never come back
locked out of my room due to door lock that sometimes engages inside security lock, every now and then according to concierge desk and also person to meet me at my room #341 to let me in using a homemade tool that was not unlike using a coat hanger to get into a car. Alarm clock in room did not sound off. adjustable wall mirror was was not usable as it was falling apart at the base. USB ports (only ones) on night table lamps were broken and not usable. Mattress cover under sheets were dingy and not properly covering mattress also cigarette burn hole. No complimentary water in room-bathroom sink 80% plugged. Bathroom cleaning lady in bathroom at our conference (15 minute break), same on both days. Conference room ran out of Coffee within 20 minutes and was not replaced. Lunch ran out of salad and was never replaced after getting there 15 minutes after service started. Food lacked imagination, variety and flavor. Bartender screwed me up by claiming he didn't have wine I ordered when round was being bought by company associate and later I asked what type of pinot they carry and he mentioned 2 first one was the one I asked him for 5 min prior-He said he was busy and didn't hear me I ordered that wine at $16.48 + tip; so to sum up this "stay" this hotel doesn't have good management and quality control and would be overpriced at less than half of what they charge.
We recently stayed at this DoubleTree during a long international layover. The hotel is remodeled and was quite nice. The shuttle to/from the airport was convenient. Make sure to grab the schedule when you arrive as there are set times throughout the day. The restaurant was nice and food was good. The only “issues” we experienced included the lighting in the room which was extremely dim and lit just by lamp. We also had a good laugh in the morning as the housekeeping team cleaned rooms around us, they hit every wall, every piece of furniture and it was really loud as the rooms have plank floors not carpet. It sounded like team was letting out some anger while vacuuming. We would stay here again if we needed to be close to San Fran Airport.
I was put up here by the airlines since they canceled my flight, so I did not get to choose it. I am a diamond hhonors member and have stayed all over the world. I did not care for this hotel, as first off the TV had NO SIGNAL. Are you serious?? They give me a room with maintence issues? Furthermore the room was very dark, and not well lit, so you cant see the bedugs hiding, if they are any. Maybe that is done purposely?? Also non-matching decor. Not my style. However the room appears to be recently renovated.
Restaurantji Recommends
Pros: Comfortable Bed. Spacious Room with decent amenities. On site 24h mini market. Friendly and diligent staff. Cons: A live roach was observed in the bathroom. The room initially assigned had an occupant in it, the hotel had no idea that this room was not vacant, luckily the room was double locked from inside so my key didn't open it, went to the reception and a staff member came along with me to attest that indeed the room was not vacant. Had to come down a 2nd time in order to get assigned to a truly vacant room. The rooms seem to have been recently remodeled, however I did notice a few details inside the bathroom which hopefully the hotel can rectify in this and any other room which is in the same situation. The mini market does not list any prices except for coffees, you have to find out when paying at the front desk which is a bit inconvenient, specially when you have airline issued meal vouchers.
I had a fantastic experience here. I needed a room urgently after my flight was canceled. I reserved a room through the Hilton app and took the complimentary airport shuttle. I was checked in early and received a room upgrade. The room was clean and spacious. I ate at the restaurant and it was a good use of the Diamond F&B credit. I was rushing to catch a standby flight that I got on and left some clothes behind. Kyle at the front desk shipped them to me.
Ants everywhere and hostile hotel personnel! We got this hotel because our airline got cancelled, but this is an experience we will never stay at. We have some bakeries in the room and the next morning when we are checking out we find that ants are all over it my wife’s bags and clothings (she has bad allergies and this could have been much worse) While we are complaining about this issue at the front desk, this particular staff just keeps deflecting the issue and keep on saying thing like “oh it seems somehow isolated to just your room”, “we don’t normally see this” instead of acknowledging the issue first. Is it our problem that we have ants in our room??? Meanwhile, my wife went to get some water in the kitchen. Ants still on her and she started and trying to get them off her. At this point the front desk person rudely tells us to leave, again without first acknowledging the issue and having some empathy on the guest’s well-beings. While waiting for shuttle in the lobby, my wife continue to experience discomfort and tried to get the ants off her. The same hotel personnel again rudely confronts us from his counter and making unfriendly gestures asking us to leave, directing verbal abuse to us, calling us “crazy” for calling out his inappropriate behavior and lack of empathy. At this point we have to leave to catch our shuttle, his supervisor came out and apologized to us, asking how they could make this better. We requested a direct apology from this rude staff. As soon as him hearing this, this person got so fired up and yelling at us “Not a chance”. At this point we are fed up, but we also have to leave to catch our flight. Avoid this place like a plague, unless they address the ant problems and hire some front desk staff that knows how to respect the guests better.
I had "dinner" if you can all it that at the hotel restaurant The Landing ... I've never eaten at a truck stop but I would guess the food is better. What a joke! The the hotel not have any pride in what they serve ? Stay away !
Had a bad experience at this hotel, did not feel welcomed at all by staff. The bathroom fan was so noisy it hurt my wars to use the restroom and the sink had drainage issues. Parking was hard to navigate and alot of the spots in the back were taken and gave me a lot of stress. I understand this is an airport hotel so enoloyees might not care about providing quality service to travelers, but I was so disappointed in my stay. Breakfast was poor and overpriced.