I like that you can do online ordering now and get the food beforehand and avoid the lines.
Daniel Garcia
Its ok but Wetzels pretzels is still a better flavor
Volland Nage
It’s a second floor?
Amenze Uyigue
Don’t buy from this location, They steal and the managers are incompetent! I purchased a Parmesan pretzel with marinara and was charged after I was told they didn’t have the pretzel. The cashier should have checked and made the pretzel. I was told I could get a refund, but I paid on a card and have to wait 5-7 business days for the refund. This is an inconvenience to me and the manager should have given me a cash refund even though I paid with card, since it was an error on your part. She could have did an override, instead she didn’t apologize and she stole my money. It was also dirty and out of compliance in regards to Covid Guidelines.
I-Lin L
Delicious pretzels. Busy location, but they have 2 registers combined with the Cinnabon and the line moves pretty quick.
I-Lin L.
It's National Pretzel Day! So of course I had to redeem my freebie using their app today. I decided to go for the cinnamon sugar pretzel, and it pretty messy but yummy to eat and very sweet. This store is combined with Cinnabon, and there was a line when I went on Tuesday around 5 pm. But the two cashiers worked fairly quickly, so I didn't have to wait long. Great service and on the top floor of Del Amo Mall next to Uncle Tetsu's.
sbbcampervan
Got the Auntie Anne's app a few weeks ago for T-Mobile Tuesday. They offered a free item since we made our first purchase.Food/Taste/Flavor: 4/5 - the mini pretzel dogs were fresh and super buttery. The last two in the container was completely drenched in oilAmbience: NA - ordered and took to go from a mall location/kioskService: 5/5 - cashier was nice and asked if we were willing to wait 15 minutes for the order before she completed itValue for price: 3/5 - can't complain on a free item but would not pay $7.49 for 10 mini pretzel dogs
Dr E S
The people working are so mean just more than $100 worth of food from them and my 9 years old kid had food stuck in his throat and i asked the girl for a cup of water and she refused saying i can only buy the water in a cup she can only give me ice but not a single drop of waterWHAT A SHAME ON THIS STORE PLEASE CHOOSE YOUR EMPLOYEES BETTER THAN THAT
Gary L.
My pretzel was burnt! Ask for another one! and it was burnt twice! Never again I will come this place! I'll just stick to the one in Lakewood mall!!!
Iris V.
Question? Why do you wait until you're out of pretzels to stick a new batch in? Makes no sense to me. A 15 min wait for one pretzel when you just want a quick snack to grab in between your shopping. They could be more productive i think.
I echo other Yelpers in stating that this location does not care about customer service. Our pretzels were tasty enough, but I would not eat here again. There was one employee lazily helping all the people that wanted to order, one employee making pretzels in the back where you could only view her head, and 3 employees visibly sitting around on their phones in the back. It seemed like a long wait for a simple pretzel. They must get enough mall traffic to not have to hustle or care very much about retaining customers.
Bella B.
Ordered an almond with no butter. Ten minute wait. Cool. I understand. It has to be freshly made. But to wait ten minutes for a BURNT pretzel? That's not cool. Unfortunately I didn't look until I got into the car :( see pic for sad burnt pretzel
Ana Muneton
I got a free pretzel thanks to T mobile.
Taylor U.
First time eating at Auntie Anne's Pretzel. Got free pretzel from T-Mobile Tuesday. I got the salted original pretzel. I had to scrape some salt off because the salt flavor was very overwhelming. Not sure how much anything is.
Judy T.
I came here with a T-Mobile deal for a BOGO of equal or lesser value for a classic pretzel and the owner (assuming) a lady with an extremely loud voice was yelling that the free one is only plain or salty. She was very rude even though the sign lists all of the flavored ones as "classics." The Free one is just one of equal or lesser value. They had ready pretzels with jalapeí±o and pepperoni and just pepperoni...but no sweet almond or just jalapeí±o on site. She was very reluctant to have us order that saying they don't have it. She also had just plain and the cinnamon one. I said other locations can make it I don't mind waiting. She was so angry at that! It's like okay..it's on the menu though so...why are you giving me so much attitude for ordering something on the menu? This is a combined Cinnabon and auntie Anne's and Carvel by the way in the topmost floor of the Del Amo Mall.
I like that you can do online ordering now and get the food beforehand and avoid the lines.
Its ok but Wetzels pretzels is still a better flavor
It’s a second floor?
Don’t buy from this location, They steal and the managers are incompetent! I purchased a Parmesan pretzel with marinara and was charged after I was told they didn’t have the pretzel. The cashier should have checked and made the pretzel. I was told I could get a refund, but I paid on a card and have to wait 5-7 business days for the refund. This is an inconvenience to me and the manager should have given me a cash refund even though I paid with card, since it was an error on your part. She could have did an override, instead she didn’t apologize and she stole my money. It was also dirty and out of compliance in regards to Covid Guidelines.
Delicious pretzels. Busy location, but they have 2 registers combined with the Cinnabon and the line moves pretty quick.
It's National Pretzel Day! So of course I had to redeem my freebie using their app today. I decided to go for the cinnamon sugar pretzel, and it pretty messy but yummy to eat and very sweet. This store is combined with Cinnabon, and there was a line when I went on Tuesday around 5 pm. But the two cashiers worked fairly quickly, so I didn't have to wait long. Great service and on the top floor of Del Amo Mall next to Uncle Tetsu's.
Got the Auntie Anne's app a few weeks ago for T-Mobile Tuesday. They offered a free item since we made our first purchase.Food/Taste/Flavor: 4/5 - the mini pretzel dogs were fresh and super buttery. The last two in the container was completely drenched in oilAmbience: NA - ordered and took to go from a mall location/kioskService: 5/5 - cashier was nice and asked if we were willing to wait 15 minutes for the order before she completed itValue for price: 3/5 - can't complain on a free item but would not pay $7.49 for 10 mini pretzel dogs
The people working are so mean just more than $100 worth of food from them and my 9 years old kid had food stuck in his throat and i asked the girl for a cup of water and she refused saying i can only buy the water in a cup she can only give me ice but not a single drop of waterWHAT A SHAME ON THIS STORE PLEASE CHOOSE YOUR EMPLOYEES BETTER THAN THAT
My pretzel was burnt! Ask for another one! and it was burnt twice! Never again I will come this place! I'll just stick to the one in Lakewood mall!!!
Question? Why do you wait until you're out of pretzels to stick a new batch in? Makes no sense to me. A 15 min wait for one pretzel when you just want a quick snack to grab in between your shopping. They could be more productive i think.
Restaurantji Recommends
I echo other Yelpers in stating that this location does not care about customer service. Our pretzels were tasty enough, but I would not eat here again. There was one employee lazily helping all the people that wanted to order, one employee making pretzels in the back where you could only view her head, and 3 employees visibly sitting around on their phones in the back. It seemed like a long wait for a simple pretzel. They must get enough mall traffic to not have to hustle or care very much about retaining customers.
Ordered an almond with no butter. Ten minute wait. Cool. I understand. It has to be freshly made. But to wait ten minutes for a BURNT pretzel? That's not cool. Unfortunately I didn't look until I got into the car :( see pic for sad burnt pretzel
I got a free pretzel thanks to T mobile.
First time eating at Auntie Anne's Pretzel. Got free pretzel from T-Mobile Tuesday. I got the salted original pretzel. I had to scrape some salt off because the salt flavor was very overwhelming. Not sure how much anything is.
I came here with a T-Mobile deal for a BOGO of equal or lesser value for a classic pretzel and the owner (assuming) a lady with an extremely loud voice was yelling that the free one is only plain or salty. She was very rude even though the sign lists all of the flavored ones as "classics." The Free one is just one of equal or lesser value. They had ready pretzels with jalapeí±o and pepperoni and just pepperoni...but no sweet almond or just jalapeí±o on site. She was very reluctant to have us order that saying they don't have it. She also had just plain and the cinnamon one. I said other locations can make it I don't mind waiting. She was so angry at that! It's like okay..it's on the menu though so...why are you giving me so much attitude for ordering something on the menu? This is a combined Cinnabon and auntie Anne's and Carvel by the way in the topmost floor of the Del Amo Mall.